The North Face

Initial Business Response /* (1000, 8, 2015/02/19) */
Dear Ms. [redacted],
This is in response to your letter dated February 9, 2015, sent to The North Face brand regarding the customer's request for a refund of their The North Face product.
We have accepted the returned product and have...

issued Mr. [redacted] a refund for the cost of the product, as well as the shipping charges.
We hope you agree that this matter can now be closed. Please do not hesitate to contact me directly if you should like to discuss.
[redacted]
Vice President & General Counsel
VF Outdoors & Action Sports Americas
[redacted]@vfc.com
XXX-XXX-XXXX

Initial Business Response /* (1000, 17, 2015/12/07) */
Dear Ms. [redacted],
This is in response to your letter dated November 23, 2015, sent to The North Face brand regarding a consumer complaint from [redacted].
We want to assure you and the consumer that we take consumer concerns and...

feedback seriously and we strive for consumer satisfaction. Our Warranty Customer Service Team has reached out to Ms. [redacted] directly and is working to assist her with this matter. A shipping label was mailed to Ms. [redacted] so that she can send the damage jacket to our Warranty Department for review. The customer is appreciative of the assistance we are providing. We look forward to finding a resolution to this matter with Ms. [redacted].
Please don't hesitate to contact me should you have any questions.