The Next Level Audio Video, LLC

Initial Business Response /* (1000, 11, 2015/08/20) */
August 7,
Your timeline shows that you reviewed Mr***s case on July 22, As you can see by the attached copies, Mr*** and I came to an agreement on July 21, and a check was mailed to him in the amount of $
settling his claim
EndWiers Letter dated 7/21/to *** ***
Initial Consumer Rebuttal /* (3000, 13, 2015/08/20) */
(The consumer indicated he/she DID NOT accept the response from the business.)
We did not mutually agree on this settlementThe company is merely trying to strong arm it's way out of a bad situation getting worseThis would appear to e a company that I will not recommend to any one that I associate with nor cross paths withThey were neglegance in their actions and have already cost my company several thousand dollars in unnecessary repairs as well as lost revinue due to the equipment being out of service for over a monthI am not satisfied at all with the suggested out ome of this case
Final Business Response /* (4000, 15, 2015/08/31) */
Contact Name and Title: Drew ***
*** refunded the customer the full amount of the repairsThe customer executed additional repairs and *** is not liable for those repairs
OFFER:
*** refunded the customer the full amount of the original two repairs