The New Pioneer

My fiancée and I were falsely accused of damaging property. We checked in on 1/21/2020 and were scheduled to check out on 1/26/2020. We checked out around 630 pm on 1/25/2020 because we didn't want to miss our early flight from Vegas. We did check out at the desk, to which the young lady at the desk barely said a word to us. The next day I noticed that the hotel had charged me the $75 damage fee and added $100 dollars to it totaling to be a charge of $175. On 1/27/2020 my fiancee called the hotel to inquire about the charge (we thought it was a mistake) during which a woman told us that there was a urine soaked mattress left in the room. This did not happen, a total lie from this woman. My fiancée called back after calming down and was on hold for over 15 mins and a supervisor never came to the phone. I disputed the charge with my bank, which the are investigating. And I called the hotel at about 9 am this morning 1/28/2020 and spoke to the front desk woman (this one was nice) but again the supervisor never came to the phone. The front desk woman took my # down and said the supervisor would call me, this was over an hour ago and still no call.

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Product_Or_Service: Hotel accommodations