The Movers Moving and Storage Reviews (%countItem)
The Movers Moving and Storage Rating
Address: 4501 N Florida Ave, Tampa, Florida, United States, 33603-3726
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The Movers gave me a moving estimate for one amount and charged me double upon delivery a day later from the original contract.
On September 8, 2020, I contacted the Movers Moving and Storage in regards to my move from Tampa, FL to Orlando, FL. I spoke to Ashley M. who did my estimate over the phone because of COVID-19 as she claimed. On my conversation with Ashley, I went room by room letting her know the items for each room. In more than one occasion, I asked Ms. M. if she could send someone to the house to do a formal itemized count of the items for the estimate because I had already obtained other estimates and they had done a video walk-through to go over the rooms.
Ms. M. told me that it wasn't necessary to have someone come over because her estimate would have some room to play in the event that it ended up costing more for the move due to any unforeseen irregularities. Since I arrived to Florida, I've moved 7 times and on all of them there has been a bit of an additional cost which I've always been prepared to pay because of it being a big move on every single occasion.
The Movers arrived on Saturday, September 26 at 9:30am. We did a walk-through of the house in Tampa and I showed them all the items that were going to be moved. During the walk-through no-one pointed out that I had more items that what I had in the estimate. As the movers were loading the truck, no-one informed me that there were more items than informed or estimated. At 1:30pm the lead mover gets a call from their manager asking them if they had already departed to Orlando, to what he replied "No". The manager over the phone told the lead mover to close up the truck and that delivery would be on Monday instead of Saturday as agreed on the contract.
The lead mover neglected to inform the manager of the slow speed they had to load the truck and instead told the manager that there were many more items than estimated. Because of their decision of closing the truck and delivering a day after, I had to rent a hotel room to sleep in Tampa with my family and also rent a pick up truck to move the now left behind items that the movers didn't take from the Tampa house.
At no point I was ever informed that the estimate was inaccurate and that there would be an additional charge of double the amount because of the additional time the movers took. It wasn't until the movers were almost done and they had a small amount of my belongings inside the truck, that they told me that the invoice had doubled and that if I didn't pay, they would not unpack the rest of my belongings.
The Manager, who I now know is the owner, told me over the phone that I had lied to the estimator about the amount of items I had hence the amount doubled or else he would confiscate my belongings for the payment. The owner started cursing over the phone and telling me that I had a bridge in contract when I lied about all the additional items. He told me that I had to take it or leave it and that I had no other choice but to pay or else. Lack of professionalism all the time over the phone. The employees were upset because this wasn't the first time they had experienced this awkward situation when a customer was being scammed.
I don't believe that it is best practice to hide information from the customer and corner a family to this situation where the options are either pay or else. The owner should have contacted me and inform of the additional charges for additional items and perhaps realize that his employees were slow in doing their work instead, specially when I asked to send someone to my house for an in person estimate numerous times.
The owner's intimidating ways of take or leave it should be reprimanded and not be allowed to do business like this. His actions were not fair to my family and to his employees who didn't benefit from getting a tip for their work the end of the day, The ashamed look in their faces shows that this wasn't the first time they had experienced this behavior and not best practice.
I will like to be refunded for at least $500 which I understand was the cost of renting a truck, a hotel room and all the inconvenience that delivering a day later caused my family to suffer. I believe that it is fair to say that the movers were slow and took many breaks during their time in Tampa and that if there was any additional cost or alteration to the invoice, this should have been communicated before the truck was offloaded and I got cornered into paying double the amount of the attached estimate. The owner at the movers claims to be the subject matter expert when it comes to moving and I went with the movers because they had not only quoted me less than other companies, but they claimed to be better than other companies. This wasn't my experience and I believe it is only fair that at least $500 be refunded for my and my families inconvenience.
Mr *** was quoted over the phone for his move to Orlando. He gave us a list of furniture which amounted to approximately 4500 lbs of furniture, which is about half a truck. On move day Mr. had much more furniture than what he told us during the estimate, he filled an entire truck which would indicate a shipment weight if at least 10,000 lbs. He also had no boxes packed, which he did not tell us during the phone estimate. We work by the hour, we only charge for however many hours the customer uses of our services. The final bill was much higher because *** added much more work for our crew. If we had an accurate list over the phone we would not had to have split his move into two days. We only charged what we worked for.
(The consumer indicated he/she DID NOT accept the response from the business.)
First and foremost this was not my first move in Florida. I've actually done this 7 times already in over 10 years. My most recent move from Orlando to Tampa was on September of 2019 where I moved a 5 bedroom house to a 3 bedroom house in Tampa. Because I was moving to a smaller house I had to sell some of my furniture then, but even before selling my furniture on the other 5 moves, no moving company had filled the entire 26 foot truck to capacity.
Further more; a week prior to the move, I had rented a U-Haul 10 foot truck to move things that were easy to move, but bulky items because my house in Orlando was already vacant since September 1st. I filled an entire 10 foot truck and the movers can attest to this because my garage in Orlando was already filled when they arrived to offload the truck in Orlando.
Not only were the movers slow packing the truck, but obviously it wasn't packed efficiently because as I aforementioned, the same move from the house in Orlando to Tampa was done a year ago and the truck never got filled to capacity without me moving a partial load before.
As far as the estimate, I asked in more than one occasion to have someone go over the items in person, but no one came to my house to do this. As the manager or owner said over the phone, they are the utmost experts in the matter of moving with over 14 years in experience and they should know how to do a proper estimate and not confuse the customer with estimates for which they themselves are not sure about.
Finally, if at any time the movers had a dilemma or were concerned with the amount of items or the size of the move, NO ONE, AT NO TIME said anything about the size, the estimate, the time or voiced any concerns to the customer until the truck was halfway empty and then someone finally said either you pay the extra fee or else we retain your belongings. This is what has really triggered by concerned hence my complaint. If at any point, I would have gotten noticed by anyone at the movers that the cost of the move was going to be more before they started loading the truck, then I would had weigh my options and perhaps either reconsider or accept the additional charges, but as I mentioned, nothing was said, no one voiced a concern, the movers arrived and looked at the whole house in Tampa and didn't mention anything about the estimate being below from what the move was and actually, I thought I was going to cut them a break because of them being so slow that day that their manager asked if the truck could be delivered on Monday instead of Saturday and I paid for a hotel night that I wasn't planning on charging back for.
This lack of communication and extremely poor management from the movers shouldn't cost the customer more money and seems like a scam tactic that apparently has been used before by them, as I see other customers on social media that have gone through exactly the same ordeal.
Mr. Owner cannot have his employees work and not communicate extra fees, concerns and or changes on a written contract and then blindly take the customer and corner them into paying for the extra stuff that they didn't know about, to then on top of that insult the customer's intelligence over the phone and call them liars.
As I mentioned, this seems to be a common practice as other families have gone through the same scam.
I'm willing to settle for a $500 refund of my *** as I had to not only pay for a hotel night, but a truck to move the items left behind because of the time constraint that the slow movers put on themselves, plus food for two days and gas for the truck rented. I feel that this would be fair enough and *** suffice.
Mr. was well aware that this move is done hourly. If you continue to add furniture and boxes to be packed as the crew is working surely he would be aware that the cost will increase. We did communicate to the customer that we were not prepared to pack his entire house and that this extra work that was not quoted for will result in additional hours. We only charged for the hours we worked, if the customer adds a large amount of extra work and that causes the bill to go over the estimate we cannot just work the additional time for free. He could've packed his own boxes as he said he would and the bill would've been closer to the estimate. He also could've called in advance to change the list of furniture being moved but he did not. Adding extra work means extra time. Hourly rate moves gives the customer control of the final cost based on what they use.
(The consumer indicated he/she DID NOT accept the response from the business.)
This is information adds more to my point of this being a scam.
At the time that the movers arrived to the house initially and did the walk through, they never mentioned that there was extra work and that they would take more hours than planned or estimated. I have a tangible document in the form of an estimate that has an amount quoted. This is not the same for the additional charges for extra hours worked. If at any time anyone at the movers would had stated that the estimate was not at par with the actual move and that they would have extra hours of work, then I would have a tangible document accepting the extra charges and acknowledging the extra load, but as aforementioned; no one at no point had me sign a document stating such a disparity from the signed agreement or never verbally mentioned that the estimate was going to be revised due to the extra load.
Since I had already moved a big part of the load to the Orlando garage for the movers not to have a full truck load to begin with, I was always under the impression that they were just slow at there work and that no other charges would come out of the move because it was there slow way of working that caused the delay to begin with.
as mentioned before, this was not my first move with a bigger load which has never taken a full day and never has filled a full 26 foot truck in the past. There is a clear lack of transparency and no evidence that the movers had an issue with what was estimated until the time of collecting the higher payoff. This was an example of extortion and obligating the customer to pay for services that where not quoted. The movers have no evidence of presenting me with a revision of estimate due to a higher load. No one from the movers communicated any concern from the estimate to the actual load either verbally or in written form. It is my understanding that if someone is being paid by the hour, it is in their best interest to prolong the time for the work being performed in order to be paid more which is clearly the case in point
I would of perhaps agreed to any additional charges if someone from the movers would had explained this on their initial walkthrough or even halfway through the packing because of the extra load, but it is unacceptable to have a invoice of double the amount quoted without any notification prior to asking for a form of payment.
ex*tor*tion
/ikstôrSH()n/
Learn to pronounce
noun
noun: extortion; plural noun: extortions
the practice of obtaining something, especially money, through force or threats.
Again, I believe it is only fair that I get refunded $500 for the additional expenses I had to incur due to the negligence and lack of communication from the movers.
The guys that moved us had high energy BUT they were not trained on how to pack/protect items such ad coffee tables, china chests, stoves/appliances. We had a damaged coffee table, stove and china chest due to poor packing. The worst part about this company is that when you have a claim for damage, they state that "You don't have coverage for damaged items. What you do have is insurance on those damaged goods that pays sixty cents per pound AND there is a $2,500 deductible." Then when you try to discuss this matter with the claims manager he only communicates by email. No phone calls. I strongly suggest that you use another mover who is upfront with damage coverage and trains their workers.
Thanks for viewing.
Large amount of damage to personal property after this company packed, stored and moved our household goods during a move. The moving estimate wrong.
I requested an estimate from this company to move my wife and I from New Port Richey Fl to Saint Augustine Fl. My initial estimate was between $2400-$2600. My home was packed by the company and loaded onto a truck. Prior to the movers leaving I was presented a bill for $3818.33. This is when I figured out that this was a moving bill just to move me to storage (not Saint Augustine). Our home was not yet done being built and we had to go into storage. I admit that I didn't read the estimate thoroughly enough to figure out that it was not an estimate to Saint Augustine, but that is what I asked for. Why would someone give me half an estimate? Well they did. Ok....I paid it. Then a few weeks later they moved our stuff to Saint Augustine for another $3295.00. We had an estimated $3010.00 worth of damage to our house hold goods. The contract stated that they would only pay $0.60 per pound of damaged stuff. I move many times and never had an issue. Thought never crossed our mind that we would have an issue with a professional company. If the truck rolled down the highway, we would use our home owners insurance to cover the loss. This company poorly packed our goods resulting in a gross amount of damage. Large screen TV destroyed, washer and dryer dented all over the place lamps broken, mattress damaged.... They offered $110.00 for the damage standing by their $0.60 per pound after A $250 deductible.This company has no incentive to care for anyone's property. I just can't understand why, when a company causes a large amount of damage, why they don't stand by the customer that paid them rather than Employees that did an extraordinarily poor job of packing and caring for said goods? Again, this company has no incentive to take care of anyone's property while it is in their possession.
The initial estimate won this company our support. Why was it so far off? I added nothing, in fact, sold a couple tons of good prior to moving since we were moving to a smaller home.
The damage is just unacceptable for a company that packs and moves people's household goods for a living.
Attaching just a handful of pictures because there are too many to attach here.
A more realistic amount of money for damage caused to our household goods.
I will have Dom reach out to Mr. again regarding the damage claim he has filed. We will do our best to work out a fair settlement based on the valuation selected on the contract.
(The consumer indicated he/she DID NOT accept the response from the business.)
Dom reached out to us with an unacceptable settlement. We selected the valuation we selected based on the many moves we made while in the Army with no issues and very little damage. It appears that the company will let anything happen to your household goods depending on the valuation selected. We believe regardless of valuation selected that the moving company has due diligence to care for house house goods while in their possession. There was a gross amount of damage to our goods that a professional company should not let happen. The truck was not in an accident. Our goods were poorly packed and poorly handled in our opinion to sustain such damage. The company has no incentive to handle anyone's property respectfully if allowed to offer someone $110 for so much damage. We can understand damaged sustained here or there; but box after box of damage is unacceptable of a professional company. The company should not be allowed to hide behind a"valuation" when such gross negligence has occurred. The company appears to stand by employees that do a poor job instead of customers that pay them cold hard cash. Moving is stressful enough. Shame on this company for adding more unnecessarily.
We will again reach out to Mr. and query what would be a satisfactory settlement amount keeping the terms of the contract and valuation in mind.
(The consumer indicated he/she DID NOT accept the response from the business.)
The company has not reached out to me again since I declined their settlement based on "valuation" alone. I continue to suggest to the company that they need to look into the carrier liability insurance, which they have to carry, that covers negligent actions of their employees. I have tried to point out to the company that when there is an estimate $3010 damage to property that their employees did a negligent job of packing and handling. There are items that were destroyed that just can't be replaced. I'm also not happy that my first half of move move cost $1218.00 above their highest estimate. Their should have been no reason for that. The VP of the company walked thru our home and inspected each room and provided us with the estimate himself.
Any damages that may occur during the course of a move is covered based on the level of valuation that the customer selects on the contract, not under insurance policies carried by the company.
The estimate is based on the conditions presented during the walk through. If furniture or conditions change, the price of the move changes as well.
My move was incomplete, the final charge was more than agreed upon, and Cal M. called my cell phone harassing me over my husband's google review
Cal called my cell phone, yelling and threatening to sue me for deformation of character from a bad review that my husband did on google.
He lied about the move and the time it would take. He had me scheduled for a one day move with 3 men and one 26ft truck. We discussed that I have a 3100 sq ft home and when they showed up they said they can't move all my belongings in one day and they can't get any other trucks or men until tomorrow. I needed to be out of the house that day. When I called Cal to discuss my options he got angry and was arguing with me and blaming me for the mishap. The movers were wasting time just standing around chatting, they threw up in our driveway, left trash at both houses, sweated profusely on all my belongings and one of them used my bathroom and clogged my bathroom sink with dirty water and hair. If I wasn't busy renting a uhaul since they told me they couldn't finish my move, I would have taken more photos for proof. I had to rent a uhaul and my husband and myself finished the move ourselves. So I paid $1000 for a 50% move of my home to be moved and 2 workers instead of 3 because the one who was sick stayed in the truck most of the time resting. They broke my bookshelf, lost pieces to furniture that they put in their pockets, took apart furniture that they didn't put back together at the new house and brought most of our belongings into the first floor and left me to carry it up the stairs. The mover had a android tablet where he went Iver the fees and discounts.
The total I agreed to was $900.85, I signed the tablet and paid the bill. The invoice they sent via email had two charges, one for $149.00 for the deposit and $1025.53 for the move. I asked why the total changed from $900.85 to $1025.53 and Cal said there is a 3% card fee. 3% is $27. He never gave me an answer for why the charge was higher. Cal is hostile and his customer service is lacking. Calling me to harass me about taking down an honest review of their business is insanity.
Those poor workers that they employ are overworked and underpaid. Coming to work sick and vomiting, taking my 3 man crew that I paid for down to a 2 man crew. This company needs some serious help and a revaluation of their employees.
I would like the final invoice to reflect the $900.85 that I signed and paid the day of the move on 8/7. As well as compensation for the broken bookshelf which has chunks taken out of it, a missing middle wall, and shelf holders.
After reviewing the invoice I'm not sure where Mrs. is coming up with a $900.85 figure, the invoice is correct to the hours worked and billed for.
*** was told when scheduling her move that 10-14 hours was a realistic amount of time to complete her job. She insisted it would only take 6 hours and that her and her husband would move anything else not completed in that time frame. Upon arrival she wanted the entire job 10-14 hour job completed in one day, I explained that we could finish the next morning but that was unacceptable to her.
We have no problem with an honest review, however *** claimed in a public posting that one of our crew members had Coronavirus when he was obviously dehydrated. It is a shameful and irresponsible to post something like that during a pandemic. Accusing someone of having coronavirus has serious consequences. I called *** and asked her to remove any coronavirus references in her review.
If *** would like to file a claim on her bookshelf she can send an email to ***@themoversusa.com requesting a claims form.
(The consumer indicated he/she DID NOT accept the response from the business.)
This response is inaccurate. The $900.85 is what was on the Android tablet that I signed at my home when I gave my credit card. I did not write a review stating that anyone had covid, I did not accuse anyone of having a virus. This company called me about a review I did not write. My husband wrote that review to which I knew nothing about until Cal called me about it. I am being accused of writing a review that I did not write. Furthermore, my husband did not accuse anyone of having covid, he simply stated an observation of a worker being sick and throwing up multiple times, during a pandemic when a worker shows up sick, vomiting, and coughing and no one is wearing any PPE, it is alarming to say the least but again, no one accused anyone of having covid, that would be ridiculous since there is no way of telling without a test. Also, I did put in a claim for the book shelf with the aforementioned claim email and sent it also to Dom as instructed by the company. I have not heard anything back about my claim. I will attach another copy of my claim here.
I do not know where on our tablet you saw a figure of $900. I see that you have a copy of your invoice. I would be glad to make any adjustments on your bill if you can point out any errors in billing. I will have our claims manager Dom attempt to reach out to you again to file your claim, please check your spam for any emails from him.
(The consumer indicated he/she ACCEPTED the response from the business.)
There are no details on the invoice. Just hours billed and my deposit. Perhaps the $149 deposit didn't get deducted from the final bill? I also paid for 3 men and only 2 of them were able to work since one sat in the truck sick all day. I would like the bill to reflect the 2 man crew I had helping me. At one point, to move the process along faster, I helped take items from the trucks edge and from the movers inside of the truck. They handed me items and I took them inside myself. Thanks. I hope if anything was learned from this it's to not call customers harassing them out of the blue and to be honest with the time of moving and fees.
This company will not tell me where my belongings are stored and will not allow me access to move my items since 7/30/2019.
I hired the Movers Moving & Storage in Tampa for my move from my town-home in Tampa to "their storage facility". I am filing a complaint against this moving company since they refuse to allow me to get all of my belongings from them. They did not provide me with any documents showing their license number or license holder name. They were hired to move my furniture and personal goods for a local move here in Tampa to their storage unit for 2 months. The day of the move- there were issues with the time it took to inventory my items. Ann- the receptionist who booked my move never mentioned 2 hours of my $120/hr would be labeling and writing. So Cal M. (President) came to my place to finish the inventory after I complained and the mover reported this to the office. He then sent 2 more guys and another truck because the job was under-quoted-which I agreed to and paid for. Upon finishing, I was presented an invoice for the 8 hours of moving, which I signed. I was told I would get a call when they unloaded into storage unit. My mover estimated 3 hours since everything was packed and wrapped. I had travel plans (why my stuff was going into storage), and did not hear from the movers until 2 days later. I was e-mailed a bill for double of what I signed for. I have asked for proof of hours, any signed documentation that I accepted this and never received. They threatened to hold my items because I waited until I was back in town to pay the invoice. Not only was I disputing the amount but they would only accept a cashiers check- which I have NEVER heard of in all of my moves. Fast Forward to 7/30/2019, after paying my storage fees, I requested to have my stuff moved to my new place. I asked to personally speak with Cal M. so we would not have any issues with manpower or truck space. I asked for the hourly rate and was told he was not willing to provide that to me, but wanted $2400 to move my items. Obviously, if the $2130 invoice was in dispute I had no intention of paying MORE! I told him I would hire my own movers and wanted access to my stuff. He proceeded to tell me that I would have to pay for 8 hours at $120/hr for his movers to watch any movers I hire to move my items. This was to make sure nothing was damaged and they received their packing materials back. Also, he would not disclose where my items are even stored but said it was in "public storage"! I never contracted for Third Party storage and was originally told my items were being stored at their facility. In order to get my items, he required me to bring a cashiers check of $1135 and a notarized release of liability and claim on all of items. Which is totally unacceptable when I have not seen my belongings since 5/30/19. At this time, I have paid them all amounts they claimed were due for the moving costs and I have paid them all amounts they claim were due to store my belongings. I have since had to hire an attorney who has tried to contact and negotiate terms to retrieve my belongings. I even pleaded in an e-mail last week offering to pay the moving rate just to get my stuff- with no response. I am a single Mom, with 2 kids who started school sleeping on air mattresses. We have no furniture or belongings- going on 4 weeks. The fact that something like this can even happen is incredulous.
I do not want this company to do any more services for me, all I want to do is to retrieve my belongings from them. I would request your assistance to get this moving company to (1) tell me where they are storing my belongings, (2) and permit me to go with another mover that I have hired to pick up my belongings out of wherever they are being stored.
Contact Name and Title: Cal M.
Contact Phone: XXX-XXX-XXXX
Contact Email: ***@themoversusa.com
Mrs. dodged her bill for the storage pickup for weeks. She claimed she was out of the country, but her lawyer said she was not. It was not until she received a letter stating that we would close out her account that she finally contacted us back and payed her ***.
If she would like to access her good herself or with another mover, all she has to do is visit our office during business hours, pay her access fee and schedule a time and date for her to access her items. Please see section 8(c) of the contract signed by Mrs. which allows us to charge for the labor and materials involved in a customer accessing their items in storage. Her access charge is for 8 hours of labor @ $120 per hour. Any time charged for labor that is not used will be refunded.
(The consumer indicated he/she DID NOT accept the response from the business.)
Originally, I offered to pay a "reasonable" rate to access my storage. I do not feel $960.00 for someone to allow me access to MY BELONGINGS is reasonable. I then agreed to pay the full amount, but The Movers want me to pay up front with a Cashier's check and have a Notarized form signed releasing them of all Liability or Damage. I do not even know where my items are being held, if the storage has even been paid, or what condition my belongings are in. Furthermore, I have no assurance by doing this I will be granted access to my storage. Since Cal M. and his staff have not returned any correspondence in weeks, I do not feel confident this will happen. When I physically visited the company address, I had movers willing to come and move my items. Mr. M. told me he would have to arrange a time for me to access my storage and schedule movers. It would be days he said. Ironically, my friend called to arrange movers and they could have 4 men available within 24 hours.
(The consumer indicated he/she DID NOT accept the response from the business.)
The facts of this situation:
1. After my items were put into storage I received a bill for double the amount of time on the invoice I signed. What you call "dodge" I call "dispute" and only paid under duress.
2. Then to get my belongings, you will not offer me an hourly rate as advertised but a quoted rate greater than the disputed move-out bill.
3. In no way did I contract a third party storage facility. And was never told my items would be stored in public storage without my knowledge.
4. You will not release my belongings Unless I preemptively release you of any damage or negligence. (Except I have not seen my belongings since May 30th and do not know where they are or the condition they are in)
5. You will not release my belongings or allow others movers access until I pay you another $960. Then WAIT for you to schedule with the storage unit and your personnel to STAND and watch my paid movers at $120/hr. Yet you consider this reasonable.
6. You will not release my belongings Even after I and my attorney attempted to retrieve without giving us a scheduling run-around.
7. I have paid all fees for storage through 8/31 even though I have been trying to get my stuff moved since 7/30.
8. Everything about you and your company's actions thus far are unprofessional, unethical and unlawful.
Our Employees will not be standing and watching your movers work. They will be removing pads, folding them, getting items out of rental boxes, making sure no damage occurs to the storage unit, making sure our equipment is returned, making sure no garbage is left in the rental unit, and making sure items on the inventory are checked off as they leave our possession. As I have previously stated, any unused time will be refunded and per our contract we have the right to charge for access to goods stored with us.
A moving nightmare. Please see below or I can provide a word document if needed.
To: Whom it may concern
From: ***
RE: Complaint against The Movers Moving & Storage located at 4501 N Florida Ave, Tampa, FL 33603.
(813) 254-0129. FEI/EIN Number: XX-XXXXXXX. Registered Agent: M., CAL.
I Called approximately 2 weeks before my move and spoke to Ann who booked my move (unfortunately she failed to tell me that they were going to overbook their staff on my moving days). I asked her if they would come out to provide an estimate and write up a contract. She stated that they do not come out and estimate and only give an hourly rate to move whatever needs to be moved. I needed pick-up on the 27th and my stuff held overnight and delivered the next day after my closing on my new home. This was a service they provide for an extra $99.00 which I agreed to pay. She was very nice and helpful and scheduled my move.
On Wednesday the 27th of February 2019 they arrived promptly at 9:15am. They were there to pick-up a living room set, 2-bedroom sets, office furniture, dining room furniture, an additional 2-piece couch, and a lot of boxes I packed myself with moving boxes I provided.
The pick-up was going well, and they were almost finished when I left for a meeting that I had to attend by 4pm. I left them there with my cleaning staff who I have used for 15 years.
I heard from Cal (the owner's son) at 3:28pm saying they were finished (although later I see that they billed be up to 5:15pm) That is an overcharge as the cleaning staff who locked up after they left was at my new place by 5:30pm, which is approximately 30 minutes away depending on traffic. Speaking with Cal, he stated that they would be at my new place at 8am the next day to unload. I told him that they wouldn't be able to unload until I closed on the home, which would be around 11. He asked me to please speak with the listing agent to see if they could get in earlier as it would be a long day. I called the agent who in turn called the owners and they agreed as she had on file a hold harmless document signed by me. At 5:19pm I called Cal back to say we had approval for the earlier time slot he requested. He was happy and said he would call dispatch to let them know.
Thursday, February 28th (the next day) I arrived at my new home at 7:30am with nothing but a sport chair to sit on. When the movers had not arrived by 8:18am, I called Cal to find out an eta. I was informed to call the office because he said they had to delay my delivery.
I called the office at 8:20am and spoke to Ann concerning the delay. She stated that they moved me because of my closing time. I told her that Cal insisted that I keep the earlier time because there is an elevator in my building and that they needed the earlier time (much, much later I was told by the owner that Cal forgot to let dispatch know). Ann assured me that she would speak to dispatch aka the owner and call me right back to let me know what was going on. I received no such phone call and placed another call to her at 9:20am. I was told again that she would get with dispatch and call me right back. I received no such call and called again at 11:38am and was told again that she would get with dispatch and call me back. I received no such call and at 12:54 I repeated the same scenario to which again I did not receive a return phone call. It is now 1:57pm and I called Ann again and got the same answer. She would call dispatch and call me right back. By this time, I am very upset and demand to speak to dispatch myself. At 2:02pm I finally speak to dispatch aka the owner Paul who informs me that he does not have a crew that can deliver my belongings. He stated that he did speak to his son Cal who did admit to forgetting to call him and let him know the time was to be at 8:00am. He said he was sorry and if he had known he wouldn't have sent the crew to another job that wasn't as important, and he could have delayed them. I agreed to compromise although the treatment was unacceptable. I
Half of my original payment and all of the extra fees they forced me to pay on the last day.
Mrs. was only billed for the time our crew was working on her move. In her complaints she leaves out the fact that delivery was unable to be completed due to the fact that she was moving to the fourth floor and the only elevator broke. Our crew waited for over two hours for an elevator repair man to arrive and fix the elevator so we could continue unloading her goods. Since we were unable to unload due to a broken elevator, we made delivery on the rest of her goods as soon as we possible could. Mrs. received all her items, was billed actually less than the amount of time we spent on her move including all the delays from the broken elevator. We are unable to refund half of the cost of her move. Much of the details of what she is stating is factually incorrect, our crew made several phone calls to dispatch whilst unloading her goods reporting that she was drinking, was highly intoxicated and was verbally abusive to the crew members.
(The consumer indicated he/she DID NOT accept the response from the business.)
As stated before, my belongings were supposed to be delivered on February 28th at 8am. The company did not show up. The elevator worked great all day. On the 1st of March the elevator went down for 30-45 minutes at the time they were supposed to be finished with the job around 5pm. They did not wait around. As soon as they called the owner he told them to leave. I wish they would have waited around and finished placing my desk in the office instead of leaving it outside. There were also beds to put together, and many boxes that needed moved to the rooms they were intended. By the time they would have finished what still needed to be done, the elevator would have been back up and running. By the way, we also have stairs. The 2nd they were supposed to show up at 7:30am. No one showed up. The elevator worked great all day. The 3rd again no one showed up and the elevator worked great all day. The owner was not on property and has no idea what happened. I know he is upset that he is having to answer this complaint, but I have a right to post reviews and make complaints because I paid them to do a job that went horribly wrong. I have everything documented, with many pictures and video. Attacking me personally (a man I've never met) for something that could not be further from the truth is defamation and against the law. I will add defamation to the lawsuit I am filing against him to receive my ALL money back ( 1/2 is not acceptable anymore) and additional money for pain and suffering. After seeing firsthand how he runs his business, I am not surprised that he would lie and attack an older woman on a personal level. This just makes him look worse and guilty of my complaint. Also, I have not received an insurance form to claim the damages on my items and to report my missing vacuum cleaner.
As I explained to her in person, if she would like to file a claim, she can send an email to ***@themoversusa.com and request an claims form which she can then fill out and email back to start the claims process.
(The consumer indicated he/she DID NOT accept the response from the business.)
They do not provide a resolution, only personal attacks that are not true, from the owner who I have never met. I don't know if the movers told him these non truths or if the owner made them up. I'm sure seeing how this man runs his business that they are afraid of losing their jobs. One thing the owner didn't mention in his response is that this supposedly mean and nasty lady picked up and paid for his workers $25.00 lunch. Apparently, I paid for their lunch break too as I did not receive a reduction for that time frame. I feel very firmly that if they were dealing with a man the outcome would have been much different. I will keep on this until there is a resolution so that it may protect older women who are alone and the elderly in the future from going through what this company put me through. This note is for the Revdex.com. This company uses your logo on their website stating that they have a A+ rating. I realize that your policies do not allow a review (which would give them an F) and a complaint at the same time. However, after reading their complaints on your site, I'm sure you would not want consumers thinking that you give this company an A+ rating.
Company not following through on promises repairs do damage occurred during move
You can't make everyone happy. My family had a horrific experience. The move itself was estimated at 3-4 hours but took 7hrs. One of the movers was new and inexperienced. It's seems the customer had to pay for his OTJ training. Also, one of movers asked to use the bathroom which was fine until 15mins past and he came out asking for something to mop the floor with...disgusting (not to mentioned we were paying by the minute. The move itself resulted in damages to various walls and corners along with a dresser. I called no less than a half a dozen times (Ann) and keep receiving empty promises of a return call from 'James' to schedule their maintenance guy to come out and repair the damages. This phantom as well anyone else for that matter has failed to call. I guess the consumer has no voice. This is frustrating and extremely disappointing. Two major thumbs down!!!
Send their handyman to repair damaged structures
After interviewing the crew leader and helper, they stated that they informed Mr. that items he wanted brought up stairs were very large and impractical to take up such a small 180 degree staircase. They said that he gave the go ahead to bring the pieces of furniture upstairs completely understanding that there was an extremely high risk of damage.
With that being said he would be willing to offer a settlement of $50 to cover any repairs needed to the walls of the staircase.
Thanks,
Cal
(The consumer indicated he/she DID NOT accept the response from the business.)
Yes, a fifty dollar settlement would be accepted. How would we collect on this settlement. If a check is Issued it should be make out to
***
***
*** XXXXX
We will send a check for $50 to the stated address this week. Thank you.
-Cal