I, [redacted] spoke to [redacted] about the situation. I explained we would not be charging him for the service. I also tried to make the problem right and asked if he would give us a chance to rectify the situation. Even though they chose to stay with their current lender...
our conversation ended pleasantly with the hope they would return if their current lender didn't work out. I believe this complaint was handled respectfully and ended on a cordial note.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 12714219, and find that this resolution is satisfactory to me.
Sincerely,
[redacted]
I, [redacted] spoke to [redacted] about the situation. I explained we would not be charging him for the service. I also tried to make the problem right and asked if he would give us a chance to rectify the situation. Even though they chose to stay with their current lender...
our conversation ended pleasantly with the hope they would return if their current lender didn't work out. I believe this complaint was handled respectfully and ended on a cordial note.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 12714219, and find that this resolution is satisfactory to me.
Sincerely,
[redacted]