The Management Trust

As an agent of the homeowner association, there are several issue with this companyDenise R***, has not followed the governing documents of this communityI have reported issues with owners not following the leash lawDog poo in my yard and almost being bitten by a dog of it leash The property management company which is the Management Trust and our board of directors are not keeping the values up in our communityI have pictures to show the neglect because our (CC&R) are not followed
I agree with Trio management that the property management does not clearly take care of the property The house next door is not properly maintained the owner is doing all the repairs himself by repairing the sidingThere are old appliances and sinks in driveways
All of my complaints are valid and adhered to our governing documentsincluding the parking issue in this development which does not allow owners to park their cars on the community Street in front of our homes
Mor

The Management Trust is a company hired to act as the Declarant to the Madison Park HOA, in Pasco WAThey are to abide to the CC&Rs established in (Franklin County WA file #***)In those CC&Rs they are allowed to make amendments but are required to obtain days notification, recorded within Franklin County, and approved by the City of Pasco director of Economic DevelopmentCurrent CC&Rs are intended for them to ensure quality of construction and materials and to flow with the neighborhoodWe applied for a block wall fence but was denied due to an alleged resolution/amendment they passed weeks priorThere was no days notification, no mention in home closing Title Report, no filing with Franklin County Recording, and the City of Pasco director of Economic Development was not awareTheir reason, in writing, was due to the recent "Fence Resolution"This amendment to the CC&Rs is not valid, violates the bylaws of their role, and they are forcing a long

Received a bill on behalf of my deceased mother for a yearly association payment due that I never knew existedLate fee added on what basis? No communication was made to me or the estate that a late fee would be addedNo call, no email, no postal mailThe Management Trust has the address, phone number and email for the estateI did not know this account even existed until the late notice was received by emailI've made numerous attempts, starting Jan to make arrangements for the payment to be made minus the $late fee that was added to my accountI had success during one of the calls which resulted in removal of a $late fee however another fee of $was not removed as it was up to the property manager to do this, no reply - So I am disputing $feeThe company and its representatives do not respond to numerous attempts via email and phone calls to address a very simple accounting mistakeemails sent, 5+ calls madeNo one returns calls and no one returns emailsI

I paid a payment on the date that it was scheduled to incure a late fee I paid the late fee but someone decided to send a collection letter on the same day as the payment was made I was not told that a collection letter could be issued on the date the payment became a late payment and that a collection letter fee could be assessed I have paid other payments on or after the date the payment became late and never received a letter or a collection letter feeSince then they have sent me other collection letters, without reference to this letter fee and since I had made my payments and appropriate late fees, I assumed at first it was payments and letters crossing in the mail When they continued I tried to get an explanation and from 4/1/to 12/5/I was unsuccessful When I discovered what they were doing, I send emails to Nhu D*** and Michael H***, both of Management Trust I received an email on Dec 24th from Nhu saying "We review all accounts on the 25th and we charge

No one EVER ANSWERS THIS PHONEIt says press for a receptionist, however no one ever answersThere is no way they have a receptionistI have tried calling at 8am, 10am, noon, (which they will change their voicemail saying they are closed for lunch) 1pm, 3pmI don't understand what this place actually isHorrible, horrible companySomebody needs to do some employee house cleaningWe have tried numerous times to get hold of them to get a copy of the CC&R's, complain about the black mold growing on our front lawn, and our neighbors who have garbage everywhere and have parties until 2:in the morningBut no one EVER answers the phoneI would like to know who I am actually paying my HOA fees to because I am wondering if they actually are a real property management company, or a scam

I just tried to submit a "testimonial" to the Trust Management websiteand for some reason my "1" star testimonial was not added Not that it surprised me in that I feel this company lacks integrity and professionalism to include:
- Poor service
- Lack of follow through
- Unprofessional and condescending
- No accountability
- Unorganized
- Consistent accounting errors
I've reached out to several of my neighbors and it turns out I'm not the only one who has had a terrible experience It makes me question if our Homeowner's Dues are being properly managed if they can't get simple assessment billing accurate Not to mention, they can't seem to find the document I mailed with all of my account information I sent to set up an auto-deductOne more thing, they deliberately make it impossible to speak with a manager There is certainly something very disturbing regarding how they do business

We have automatic bill pay set up with The Management Trust so we do not have to worry about annual HOA due paymentsEvery year TMT makes excuses that the payment did not go through, which is counter to what our bank tells us and they charge us $50-hundreds of dollars in late fees This is obviously a racquet because it happens every year and conveniently they do not accept payments over the phone

The management trust is the property management company in charge of the tibbitts landing homeowners association where I resideOn the 1st of May I paid in full my HOA dues plus a charge to have a lien removedI have contacted the company in writing and by phone repeatedly and as of July I have not received a receipt for my payment and no proof the lien has been removedI have called and written the company representative repeatedly with no resultCorrespondence I received today indicates they are still working on this but it seems to me that almost months to produce a receipt and remove a lien is excessive

The Management Trust sent me a bill for $with no details as to what it is forMy account on their website has "late fees" Late Charge of $50, a Delinquency Letter charge of &12.00, and they charged me a Processing Fee of $19.25, but their is no information as to what this is in regards to
I called them on 1/25/and spoke to someone that said they noticed some type of error and would fix it, and then follow up with me to provide an updated bill with details of the charges later that same day, but they never did
I made a payment of $on 1/25/but their website still shows some sort of mysterious Balance Due of $and I have no idea what it is for

We were selling a rental home in the home owners association managed by the Management Trust To sell the house a HOA demand is needed from the management company The management company requires days to supply the demand and our Title company initiated the demand documents weeks for the the closing date for the house The Title company contacted the Management Trust on 9/1/and again on 9/7/ The Title company received information on 9/8/and on the same day, sent the necessary documents to *** (a company used by the Management Trust for the demand) They did not receive the information from *** until 9/12/and at this point I received an email stating that we would have to pay an additional fee of $60-dollars to get a rush delivery on the demand to be able to close of the date wanted I called the property manager, Kathy H*** about it who said that she did receive the voicemails, but didn't get to them right away I have also communicated by ema

I have had nothing but outstanding service from The Management Trust!
Stacy Bis an awesome asset to our HOA AssociationThis company knows how to serve their customers!

The Management Trust (TMT) was hired by the Board of Directors (BOD) of the Oak Knoll Homeowners Association after Superior Community Management resigned from its position/role, sometime in the latter half of January 2016, TMT facilitated the creation and passage of the Street Tree Resolution signed by the BOD that effectively amends and modifies Section of our CC&Rs without the required 75% vote of the homeowners stipulated under CC&R and and ORS 94.590(1)(a)Both the BOD and TMT is cognizant of the fact that a 75% vote is required to amend or modify the CC&Rs, but having failed that in Sep2011, they conspired with this Street Tree Resolution drafted by an attorney with Vial F* to bypass that governing document and statutory requirementFor 17+ years the BOD has consistently and purposely misinterpreted Section of our CC&Rs at the expense of all homeowners that benefits only those homeowners living on Foothills Dr where the

This company is one of the least ethical organizations I have ever had the displeasure of encountering Ever since my HOA contracted with this firm (for reasons that will probably never be explained to me) my HOA rate increase from $91/month to $per month The attorney they hired to represent The Bluff at Bornstedt Village homeowners in a lawsuit against the developer didn't even work hard enough to avoid the individual homeowners from being billed an additional $construction defect repair assessment But somehow that attorney is still on retainer
To top things off, if you want to sell your property, it will cost you nearly $to get the payoff quote from The Management Trust to your title company I was supposed to close a sale on my townhouse on August 9th My title officer submitted the payoff request on August 1st, but we were told I wouldn't receive my payoff quote until August 19th Really? Nearly three weeks to provide a payoff quote? The resolution: pay an ADDITIONAL $RUSH FEE These bullies hold your payoff quote hostage until you pay the rush fee! I am not joking: the MOMENT I paid the fee so that my closing date wouldn't elapse, my title officer received the paperwork What is ridiculous is that they could have emailed my file at literally any moment in time, but didn't until I paid their usurous fees
Avoid any HOAs, developments, or affiliations with this company They will gouge every penny from you, and I will not waste a moment's hesitation to tell anyone who will listen about this company's mode of operation and how they treat homeowners Vote with your dollars, people
I would be ashamed to work for this company, and I am glad to be rid of them

The Management Trust (TMT) is fining us for violations that are incorrect, were cited erroneously, and this has been confirmed by our HOA boardSeveral of their alleged violation notices were sent to us via the TMT agent trespassing onto our neighbor's lawn so they could view into our side yard, which is highly inappropriate, if not illegal We are disputing these claims with the boards, have worked consistently to resolve these claims, and have written confirmations that the violations are in error, yet TMT continues to send us fine notices, each one with a different amount so it is impossible to know what their exact amount in question is, and they have ceased communication all together, making it impossible to resolve thisThe HOA Board requested an audit of our account from the management company and they have failed to provide those details and are unavailable

The Management Trust Washington has poorly mismanaged the community I am residingThe website is out of date including meeting minutes that have not been updated in over a year, no budget information for this year, no budget information for next year (they sent a letter in the mail stating that the budget was attached with no attachment), etcThe management is unresponsive and does not follow through on their promisesWe are selling our house largely because of the HOA and mismanagementThey cannot provide documentation requested by the new buyer in a timely manorThey are putting the sale of our house at risk because they do not provide documentation as simple as meeting minutes

All future communication will be in writing to Mr***. A response will be directed to Mr*** in writing today

Hello,*** *** our Vice President of Community Association Management has made several attempts over several days to speak with Ms*** regarding her complaint and concerns.Wednesday, August 2nd - reached Ms*** who stated that she was just finishing her letter to the Revdex.com and that when she was finished she would call right back. She then hung up. We have not received a return call since.Friday, August 4th - left two voice messagesTuesday, August 8th - left voice messageThe Management Trust's policy and process for records examination is reasonable and compliant with the RCW. This process allows us to provide records access in a logical, expedient, and businesslike manner. Our Tacoma office is not staffed to provide the appropriate support to homeowners requests for records examination. Therefore we require that appointments are made to visit our main office in Kirkland, Washington which is the registered address for our client associations. We make every effort so that the production is as complete as possible per the written request; however, we cannot guarantee that all records requested will be available. The request process provides an opportunity to confirm, in advance, that the records the homeowner wishes to examine will be available upon their arrival at our office, that there is reserved space in which to conduct their examination, and that an employee owner is available to support the homeowner through the process. It is our practice to cooperate with homeowners requests for records examination and our process has served this objective well over the many years we have been in the business of serving homeowner associations, the boards that govern them, and their member homeowners. The financial records and reports that we prepare for our client associations are complete as presented to the board of directors. The board of directors of this association has not made a complaint or claim that the financial reports are inaccurate. We have no reason to believe that the financial records and reports are inaccurate or incomplete.We are happy to speak with Ms*** to assist and ask that she return Ms***'s calls to her so that we can move forward. Unfortunately we are unable to fulfill a records examination request without a signed request. We have been responsive to this complaint but are unable to resolve it without Ms***'s cooperation and engagement in the process. Therefore we again respectfully request that this complaint with the Revdex.com be closed at this time

I have been attempting to refinance and I have had no assistance on needed information from the HOA Property Management CompanyDue to their negligence and failure to respond not only to the lender but to multiple calls and email until I threaten seeking legal advice has cost me an additional $out of pocketThey also apparently do not do much assisting their customers as again after 2-weeks of the lender contacting the PMC regarding a questionnaire with no response and same result, having to threaten seeking legal adviceAll for her to say you have to pay for us to fill this outWhat does this company even doSo now I'm out an additional $for this form to wait business days for a form that could be filled out in minutesIt was also advised I could "Rush" the order for an additional $The mortgage broker I am working with said in the years he has been doing this line of work he has never heard of the website which I had to pay $for the document a $

I have resided at my current address *** *** *** and a member of the *** *** HOA since Following a divorce from my husband in 2016, I was transferred on to the deed of the house and then removed *** *** from the deed in January of The escrow collected money to perform notification of the deed transferAll correspondence from The Management Trust regarding Old Account# *** was sent to *** ***s PO Box that I did not have access toI was made aware of this situation and outstanding dues, including a new member setup fee, transfer fee and assessments feesI am disputing the new member setup fee since I am clearly on old documents within both Accounts (new Acct# ***)I spoke to Madison *** almost two months ago in an effort to get this issue resolvedAt that time, she said that she would check with the Board of DirectorsI have called at least once a week, left numerous messages and have not received a call backMy next step will b

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. I tried to remove it myself but was unable to before they responded.Sincerely, [redacted]