The Lawn Company

The worst lawn company ever! My lawn has bare spots that I did not have before.I treated with Scots now it is trying to comeback. Use them for 3 years hoping my lawn would get better. Technicians were nice. Customer service if you can get through were useless. My lawn thinned out and so did my neighbors. They automatically renewed this year without my permission because they kept my credit card on file, that I had made one payment with. When it was investigated by the credit card company that said it was a misunderstanding. Still, they charged me for services I did not request. Now are sending me to a collection agency, and the call center employees are rude. Please do not patronize this business.

I have to say that I am not a customer of this company but I was trying to inform the company that something fell out of their trucks while we were driving down the road and hit my windshield and thank God it did not crack my windshield but I called the company to let them know about that to maybe try to eliminate that liability on their end but they were just super rude and disrespectful and condescending. and I can only imagine if I was a customer how they would act because she had no idea whether I was a customer or not. I would definitely be working on your customer service otherwise you guys are going to end up losing a lot of business and from what I'm reading on these reviews you're not doing too well so far.

Contacted THE LAWN COMPANY this year 2019 to take care of my lawn. After two treatments and them trying to fix the problems I believe they created I decided to cancel my service. My yard has got progressively worse. The crabgrass is running wild and the yard looks absolutely terrible. The first time they came out I notice huge burnt spots in my yard and when I called they said they would send out branch manager. They said it was probably Red Thread. When he arrived a week later he said he did not know what it was but scheduled another service. This company is only here for 15 minutes and spread granules around mostly the center of your yard not taking time to get around my pool and house. The persons doing the service said the granules will spread and take care of around the pool and house when it seeps into the ground. Well, my yard is filled with more weeds and crabgrass , especially around the pool and house now and is worse than ever for the 15 plus years I have lived here. In addition the last service when they were scheduled to come out , they said they were unable to make it and said they would try to make it the following week. That was the last draw for me . I cancelled and a couple days later they sent me a bill for $60.81. That is unacceptable! I have taken numerous pictures of my yard and have decided that if necessary will take this to the local magistrate if necessary. This company in my opinion is terrible and can not even make good on their appointments.

No Show and Terrible JobI signed up for a series of services for which TLC never showed up for until I called to remind them that the treatments were due. They failed to resolve any of the issues (mostly weed control) that I signed up for. They missed MOST of the weeds and did a very spotty job of spraying. Additionally, they never showed up for the last treatment and due to all of the leaves on the ground which would prevent the process from doing any good, I cancelled the last service. This is a terrible company. Once you sign up they bill your credit card, you're on your own. I would never use them again. A company that bills you and makes you chase them to do what you paid them to do is no good in my book. Further, when they do show they do a lousy job.Desired SettlementI do not have any faith in this company at all. I think asking for a refund is appropriate, however, since they operate on bad faith I'm not sure that they even care about their customers or my business to bother. Just letting Revdex.com know how bad they are so that others can beware that their service is not bargain.Business Response The consumer's services were performed in a timely manner, every 6-8 weeks apart or sooner. There were recommendations left at the time of services by the licensed technician which the consumer choose not to take. These recommendations would have improved the condition of her lawn. All weeds present at the time of each service were sprayed. We performed 4 lawn treatments and grub proofing however we only charged the consumer for 3 lawn treatments per our service guarantee. A refund check was issued on October [redacted]Consumer Response (The consumer indicated he/she DID NOT accept the response from the business.)They are not telling the truth. It's important to know that they only showed up because I hounded them. An automatic service is supposed to be automatic and it wasn't. They never came for the final treatment. I will dig out the ad that I paid for it get it to you. Furthermore, they did not leave any instructions that any additional treatment was needed other than lime which has nothing to do with weeds. A refund does not really resolve it for me because due to their lack of thorough performance, my weed situation is exacerbated. I will never call them again. I could have done a better job on the lawn myself. I wish I had done that.

I called this company and she told me and sent me the service list. On the paper it says 5 service and if I want lime then 6 service- total 278.22 Every month $34.78 for 8 month. Each application has fertilizer and weed control 6th application would be lime. First application was done on 5/1 2015. I notice lot of weed and my grass starts to die. The service man will come on small truck to spray granules. They went in the center ok but around the yard there was millions of weeds.For second application service man came on 5/2/2015 and spoke to him about the weeds and grass is dying. He said he will see. In the end of the application I showed him that my grass has been never dead like this. he touch the soil and told me that I was putting too much water. In the first week of June there were weeds all over and grass was dying in the whole yard. So call the customer service and cancelled the service. I have already paid for two service but she told me that second application was lime. So I paid for Lime 70.62 and for the first application $42.13. even they did not do the service they were suppose to do. Now she is sending me the letter that I owe them $42.13 more because they applied two application together. I sent her the copy of their contract and everything but they do not listen. They did not do weed control job and ruined my lawn. I want refund full. This is customer fraud. Now I see on the internet there are many complains against this company.Please help.Thanks in advance for your help.[redacted]Product_Or_Service: 4/29/2015Order_Number: XXXXXXDesired SettlementI need full refund and apology from them.Business Response Our Office Manager, [redacted], called the customer and came to a resolution. We provided the customer with 2 lawn treatments and grub proofing however we are only going to charge them for 1 treatment. The cost for that treatment is $41.52. The customer paid $112.14 so we are sending a refund to the customer for $70.62. They were agreeable to this resolution.Consumer Response TLC company called today and refund check is mailing today. Thanks for the help. Now you can close the case.[redacted]

TLC never provided the lawn care service I initially paid for. Repeated calls were never returned, and I stopped paying for the service. I began receiving collection notices for the remaining service. I have communicated this to the collection agency as well.Desired SettlementI would like my money back.Business Response This is in regards to the above reference complaint that I received today, [redacted] 2015. The consumer responded to an offer that he received in the mail from us and I've enclosed a copy of his acceptance of this offer. Our offer is based on the square footage of the property which we obtain from the Town's Assessors office. The original pricing was based on 24,000 square feet however the consumer's property was re-measured and found to be 14,000 square feet. On [redacted] 2014 the account was adjusted to reflect this change and a new confirmation letter along with new payment coupons were mailed to the consumer. The consumer received 8 new coupons priced at [redacted] each to replace the original offer coupons of [redacted] each. The consumer received all 5 lawn treatments and grub proofing as per our offer. I've enclosed a statement which shows the date the services were performed and the dates that we received payment from the consumer. We took the total cost of the services (each service is [redacted] which includes ** sales tax) and the grub proofing which was [redacted] (including ** sales tax) and divided the cost, [redacted] into 8 monthly payments of [redacted] each. The consumer made 3 payments of [redacted] each which totaled [redacted] Therefore the balance owed is [redacted] + [redacted] interest + [redacted] late fee). We have no record of the consumer calling our office regarding any issues. The consumer also received 5 overdue letters from us before this account was submitted to [redacted] Collection Company.We feel that we are owed for the services that were rendered.Consumer Response (The consumer indicated he/she DID NOT accept the response from the business.)This is unacceptable. I attempted multiple times to get proof of service, a receipt or something showing that they actually did work. The response I got was a little yellow flag left by my mailbox ONCE. I did pay 5 times, they did not provide any proof or assurance of service. They did not return my call, and yes, started sending me invoice notices only after I stopped paying. Please note, they did not try to call me once for obvious reasons. The business is a scam.

Just after each application we seem to notice new weeds in our yard. The last application, next day we have mushrooms. (We have never had mushrooms).This last instance happened the day after the last application. We now have mushrooms in 1/2 our yard.We have lived here for over 35 years and have never had a single mushroom in the yard. I called company and at first the person who answered the phone schedule an additional service. I then get a call back and they say they cant. I ask to speak with [redacted]...[redacted] tells me that "their chemicals do not cause this to happen." I explain that after each application we notice more and more issues, and now this. I further tell them that we never complain and just deal with it but having mushrooms growing is unacceptable. I would have thought that they would have just said ok we will take care of it, but instead they went on the defensive and would rather have me cancel my service with them then do something to resolve the issue. The [redacted] is rude and continued to badger me on the phone until I cancelled my service with them. They are very unprofessional.Desired SettlementI would like them to apply something to resolve this issue but I am now afraid that they will just ruin my lawn out of spite. This is ridiculous.Business Response Mushrooms often develop from thatch, buried logs, dead roots and stumps or even construction debris. They usually invade lawns after prolonged wet weather. The fungi that produce these mushrooms are beneficial because they decompose organic matter in the soil, making nutrients available to other plants. Neither spray applications nor fungicides are effective in controlling mushrooms. Remove mushrooms growing from buried wood or roots by picking them as they appear or by digging out the wood. Elimination of excess thatch and aerating the soil to improve water penetration also helps in some cases. In addition, if the mushrooms are left to themselves, they just disappear when the weather becomes dry. We would have been happy to have addressed the mushroom issue if there was something that we could do to resolve it. Our chemicals do not cause mushrooms to grow.Consumer Response (The consumer indicated he/she DID NOT accept the response from the business.)Unacceptable response. If you google the company there are many "like" complaints against the company. It seems that they would rather lose your business than correct any issues. Bad business ethics.Final Business Response It appears that the issue is Mr. [redacted] believes our 6/14 response was not truthful, which lead him to conclude that we were not courteous, unprofessional and unethical in our business practices.In our defense, I would suggest that he Google the University of Massachusetts Department of Agriculture; the leading authority on all agronomic issues relative to lawn care. The web address is www.umass.edu. Type mushrooms in lawn in the search box and numerous articles will appear relating to the issue and supporting what we tried to explain to him.I am sorry that we were not able to convey the facts in a manner that he would have found informative and acceptable and sorry to have lost him as a client

service was provided and balance demanded after orally expressing that we were not interested in service and asked for termination of account.We decided to use TLC for annual lawn care. After the year ended, we got a call from TLC. We expressed our desire to not renew services and terminate account. A couple weeks later, a technician came and serviced the lawn, while we were not home. We then received an invoice and TLC demanded we pay it. It is currently with the collection agency. This service was unauthorized and we did not sign a contract asking for their services. We do not believe we are liable for debt due to the fact that we did not authorize charges. We specifically told them we did not want to continue service. They denied they ever got notice. Desired Settlement We would like the charge and late charge waived. I do not expect to have a negative impact on my credit.Business' Initial Response We did not receive notice from this Consumer that he wanted to cancel his service for the 2013 season. However, we will not continue to pursue the balance owed and will notify the Collection Agency that the debt is satisfied.

Claimed they were at my house twice but never left any paperwork behind. My lawn looks & felt worse than it did when I put down scotts treatment myselFirst time signing up with them and definitely the last. Claimed they were at my house twice but never left any paperwork behind. My lawn looked and felt worse than it did when I put down scotts treatment myself. I questioned them on all of this and all they kept asking for is the money. Still fighting with them over the cost because $0 is too much because I am going to have spend double next year just to get my lawn back! Desired SettlementRemove all charges I have with TLC and bring my account with them to zero ($0). Since my lawn is in such poor condition now and I am going to have to sepnd double next year I just dont want to pay for something I never received.Business' Initial Response This is in response to an email complaint dated August 13, 2013. We provided the consumer with 2 lawn treatments (see copies of service invoices enclosed). The 161 service, Early Spring Service #1, was provided on April 16, 2013 and the 2nd service, Late Spring Service #2 and Grub Proofing, was provided on May 23, 2013. The consumer signed up via mail and was sent a confirmation letter along with his monthly coupon payments. We never received a call inquiring about why he had not received service from us. At the time of each service, paperwork would have been left in the door and a pesticide flag on the front lawn. The consumer was also sent 4 overdue letters letting him know that there was a balance owed on his account. The consumer never contacted us regarding these letters.The cost of each service is $45.36 and the grub proofing is $115.50. He owes $206.22 plus ** sales tax of $13.09 and $2.06 in interest which totals $221.37. A $25.00 late fee was added and the account has been turned over to a 3rd party collection agency for $246.37.We feel that we are owed for the services which we provided.Consumer's Final Response (The consumer indicated he/she DID NOT accept the response from the business.)I never received such documents that you were at my address until now and everytime I called I was hung up on. I have no problem paying for something that was done but I never received paperwork left at my house and no such signs were left on my lawn. As it is my lawn is in worse condition than last year with more crabgrass than the past two years and dead spots where there has never been any dead spots. I want some kind of proof they were there and what was done because just have a sheet of paper proves nothing , I can create that same paper. Plus someone should really look at my lawn and explain how is there more crabgrass than ever before, wasn't that suppose to solved with these treatments. Business' Final Response This is in response to the consumer's rebuttal. TLC; The Lawn Company has been in business for 28 years and I can assure you that it is not our practice to say that we did a service when we didn't do it. In order to resolve this issue, we will, in good faith, split the balance due on this account with the consumer. We will waive the late fee of $25.00 and the $2.06 interest. The balance due, including ** tax, is $219.31. A payment of $109.00 will settle this account.

TLC keeps sending me past due notices for services I did not authorize.I called TLC to see if they could price match a[redacted] quote for lawn treatment services this year. The rep said that she would need to check with her manager but it probably would not be a problem as they look for new customers. after a few days and no call back from them I noticed a sign on my lawn that chemicals had been placed. I called the company and they said they cannot match the price and they would cancel the "order". I continue to get bills from them stating I am past due for that initial service and my call to them today was met with the comment, they will take me to court for amounts due. I gave them no authorization to enter my property and place anything on my lawn. They promised to call back and let me know about a price match and failed to do that. I called to let them know they are not authorized to enter my property and still I continue to get bills for an unauthorized service. Entering my property without consent and placing chemicals on my lawn without my authorization where my children play without providing me notice and then trying to extort funds from me for a service they never had final permission to perform. Desired SettlementI am looking for the past due notices to stop and the billing amount listed as due to be eliminated. Business Response The consumer did sign up via our online ordering page. It clearly states that it is to sign up for service and not for obtaining more information on our services. We have a separate form on our website for inquiries without signing up for service. He also would have received a confirmation letter along with his monthly coupons payments which in the letter says "Thank You for choosing TLC; The Lawn Company to care for your lawn. Listed below are the services you ordered for your 2014 Program." This would have let him know that he had been signed up for services. As far as the price match is concerned, the consumer wanted to provide us with the competitor's pricing verbally and he was informed that our price match policy is to have the competitor's quote in writing valid for the current year. He was not happy with our policy. We never received a written price match which we would have been happy to have matched upon review. That all being said, we feel that are owed for the service that was provided but in good faith we will write off the current balance owed of $73.81 and discontinue all further billing to the consumer.

Provided service AFTER I cancelled it.I am not sure of the exact dates. But I called and cancelled this lawn company service. Then I hired a new one. The new one came and did their service. About a week later, this company came(AFTER I cancelled)and provided service. I got bills. I called them and explained. I kept getting bills. Called them repeatedly and someone was supposed to "look into it" and get back to me. They never did. I am still getting bills(for $76.41 for a service that I cancelled) My account number: XXXXXXXXXXand the code on the bill is: XXXXX-XXXXXXXXXXI called them about two weeks ago and left a message for someone to get back to me. They never did. Called again today and left another message for someone to get back to me.This is just so wrong~to bill a customer after they cancelled the service. Wrong! Please help!!! Thank you!Desired SettlementI just want to not be billed for something that I cancelled before they provided the service they are billing me for.Business Response The consumer's 1st lawn treatment was provided on April [redacted] at 9:40AM. She called and left a voice message cancelling her service on April [redacted] at 11:25AM. Her account was cancelled at that time. She called back on the [redacted] at 4:15PM to confirm that her account had been cancelled. Our CSR confirmed that the account was cancelled but that her service had been provided on the [redacted] and that she owed for that service. We sent her several overdue letters before turning her over to a collection agency however, she never called to try and resolve the past due balance. We did receive her voice message yesterday morning and we tried returning her call several times. The number we were calling is XXX-XXX-XXXX. We kept getting the message that "the number was not available now and to call back". We made several attempts with no success of reaching the consumer. We will, in good faith, write off the balance owed of $76.41 and notify the collection agency so that she will not receive anymore notices from them.

This company does not deliver as promised.This company is a TOTAL RIPOFF. Don't be fooled by the low quote. They charged me for services they didn't even perform. After the latest application I could see that they only treated 3/4 of my lawn but charged me for the entire thing. They are now threatening to turn my account over to collections - even though I offered to pay for the part they DID perform. I thought I would try a lawn service again after many years since the last time TruGreen did an awesome job. This year - my lawn is nothing but a weed patch. Shame on me for not checking the reviews before contracting with them. DO NOT USE TLC. Instead just flush your $$$ down the toilet - at least THAT won't damage your lawn. Grrrr.Desired SettlementRefund the portion of the service they did not perform.Business Response Our [redacted] contacted the client and left a voice mail letting him know that we will not pursue the $102.02 balance owed on the account. She apologized for the length of time in between his 2 lawn applications.