The Laundry Butler

We were unaware of any calls that Ms*** made to us after the return of the blanket the second time For that I apologize Even though the IFI (International Fabricare Institute) gives a standard of 3x the value of service on a damage, due to the time it took us to respond I
will give her a $credit into her account Thank you*** ***

I think this is a good solution by the vendor. I will follow up by calling the vendor when I need additional services from them.

We were unaware of any calls that Ms. [redacted] made to us after the return of the blanket the second time.  For that I apologize.  Even though the IFI (International Fabricare Institute) gives a standard of 3x the value of service on a damage, due to the time it took us to respond I...

will give her a $100 credit into her account.  Thank you[redacted]