The Kirby Company World Headquarters

September 2,
Ms*** ***
Revdex.com of Northeast
Ohio
VIA ELECTRONIC POST
RE: *** ***
Complaint No***
Dear Ms***:
Thank your for bringing *** ***‘s (“Mr ***’s”) concerns to the attention of The
Kirby Company (the “Company”). The
Company appreciates the opportunity to investigate and respond to this matter The Company is unaware of the entities with
whom Mr*** was speaking for the past year and is anxious to bring his concerns
to resolution.
On August 28, 2014, the Company sent Mr*** a shipping
label so that he could mail his hose to the Company’s World Headquarters at no
charge. As soon as the Company receives
the hose, its Engineering Department will inspect it and send a brand new hose
to Mr*** at no cost to him. The
Company wants the opportunity to inspect the hose as we stand behind our
product and want to determine what may have happened to the hose.
If you have any additional questions, please contact me at
216-529-or by email at ***@kirbywhq.com. Thank you again for the opportunity to
resolve this matter
Very truly yours,
/s/ *** ***
*** ***
Director, Customer and Public Relations and Business
Compliance