The James Apartment

In reference to Mr [redacted] accusation about letting an unauthorized resident into his apartment, his complaint never fell upon deaf earsAfter speaking with and apologizing to Mr [redacted] , we continued to look into the situation with our security staff as something like that would have been grounds for terminationI have attached our security company’s policy regarding lockouts in which we have never experience an issue with (see attached doc labeled “silbar”)To summarize for you, all lockouts must be verified on our Rent Roll (which they have) as a current resident and provide ID to the security officer to verify before being let into the apartmentIn addition, I receive reports every morning outlining any incidents or lock outs that happened the night priorThe reason we ask for lockout reports is because typically we charge the residents $per lockout to keep them from continually calling our officers to let them inI never received a lockout report for [redacted] apartment in the month of AugustI even called the President of the company after hearing about the situation to verifyPlease keep in mind Mr [redacted] never said anything to the leasing office about this “breach of security” until October after he was well behind in his rent (see attached doc labeled “October” for verification)In [redacted] report to the Revdex.com he states that us letting this unauthorized occupant into his apartment is what caused him to fall behind in his rentI first would like to point out that Mr [redacted] has never paid his rent on timeRent is due on the 1st of the month every month, and considered late on the 4th, however Mr [redacted] tends to pay mid-month (see attached doc labeled “Ledger”)Secondly, Mr [redacted] states in one of his letters (see attached doc labeled “October”), that this incident happened on August 28th – meaning this incident should have never effected his August rent payment as it was due on the firstHowever if you look at the attached ledger, Mr [redacted] never made an August rent paymentThis alone verifies that it was not the supposedly “breach of security” that caused his financial difficultiesLastly, in reference to Mr [redacted] delinquent rent, I have attached another letter (see attached doc labeled “November) where he states that his delinquent balance with The James is in direct correlation to his financial responsibility to his home in FloridaAs you can see it is very difficult to decipher where his financial difficulties stem fromIn reference to towing Mr [redacted] car, our security officers are a third party company, not employees of The JamesWith that being said, it is made very clear that they do not know our company policy and are not to advise our residents of any type of policyOur lease makes it very clear that if a car does not display the appropriate decal, they are subject to towing (unless located in the visitor lot)Mr [redacted] also came into the leasing office with the same question and we advised him of the policy and let him know he could purchase a parking pass for $45/month for his military vehicleHe opted not to do so.With that being said, unless his car was in the guest lot, which it wasn’t, it was subject to towing Just to verify, Mr [redacted] can come into the office at any time and obtain a parking pass for his vehicle at the rate of $45/monthPlease let me know if you have any further questionsThanks [redacted] ***

In reference to Mr [redacted] accusation about letting an unauthorized resident into his apartment, his complaint never fell upon deaf earsAfter speaking with and apologizing to Mr [redacted] , we continued to look into the situation with our security staff as something like that would have been grounds for terminationI have attached our security company’s policy regarding lockouts in which we have never experience an issue with (see attached doc labeled “silbar”)To summarize for you, all lockouts must be verified on our Rent Roll (which they have) as a current resident and provide ID to the security officer to verify before being let into the apartmentIn addition, I receive reports every morning outlining any incidents or lock outs that happened the night priorThe reason we ask for lockout reports is because typically we charge the residents $per lockout to keep them from continually calling our officers to let them inI never received a lockout report for [redacted] apartment in the month of AugustI even called the President of the company after hearing about the situation to verifyPlease keep in mind Mr [redacted] never said anything to the leasing office about this “breach of security” until October after he was well behind in his rent (see attached doc labeled “October” for verification) In [redacted] report to the Revdex.com he states that us letting this unauthorized occupant into his apartment is what caused him to fall behind in his rentI first would like to point out that Mr [redacted] has never paid his rent on timeRent is due on the 1st of the month every month, and considered late on the 4th, however Mr [redacted] tends to pay mid-month (see attached doc labeled “Ledger”)Secondly, Mr [redacted] states in one of his letters (see attached doc labeled “October”), that this incident happened on August 28th – meaning this incident should have never effected his August rent payment as it was due on the firstHowever if you look at the attached ledger, Mr [redacted] never made an August rent paymentThis alone verifies that it was not the supposedly “breach of security” that caused his financial difficulties Lastly, in reference to Mr [redacted] delinquent rent, I have attached another letter (see attached doc labeled “November) where he states that his delinquent balance with The James is in direct correlation to his financial responsibility to his home in FloridaAs you can see it is very difficult to decipher where his financial difficulties stem from In reference to towing Mr [redacted] car, our security officers are a third party company, not employees of The JamesWith that being said, it is made very clear that they do not know our company policy and are not to advise our residents of any type of policyOur lease makes it very clear that if a car does not display the appropriate decal, they are subject to towing (unless located in the visitor lot)Mr [redacted] also came into the leasing office with the same question and we advised him of the policy and let him know he could purchase a parking pass for $45/month for his military vehicleHe opted not to do soWith that being said, unless his car was in the guest lot, which it wasn’t, it was subject to towing Just to verify, Mr [redacted] can come into the office at any time and obtain a parking pass for his vehicle at the rate of $45/month Please let me know if you have any further questions Thanks [redacted] ***

Revdex.com spoke with the property manager of the company who stated that she had spoken with the complainant directly and answered all of her questions and to her knowledge, the issue was resolved

[A default letter is provided here which indicates your acceptance of the business's offer If you wish, you may update it before sending it.] Better Business Bureaau This is true, I spoke with the NEW Manager and will ensure I concerns are addressed under new management [redacted] I have reviewed the offer made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to meI will wait for the business to perform this action and, if it does, will consider this complaint resolvedIf the company does not perform as promised I can get back to you at: [redacted] Regards, [redacted] ***

[A default letter is provided here which indicates your acceptance of the business's offer. If
you wish, you may update it before sending it.]
Better Business Bureaau This is true, I spoke with the NEW Manager and will ensure I concerns are addressed under new management*** ***
I have reviewed the offer made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to meI will wait for the business to perform this action and, if it does, will consider this complaint resolvedIf the company does not perform as promised I can get back to you at: ***
Regards,
*** ***

In reference to Mr. [redacted] accusation about letting an unauthorized resident into his apartment, his complaint never fell upon deaf ears. After speaking with and apologizing to Mr. [redacted], we continued to look...

into the situation with our security staff as something like that would have been grounds for termination. I have attached our security company’s policy regarding lockouts in which we have never experience an issue with (see attached doc labeled “silbar”). To summarize for you, all lockouts must be verified on our Rent Roll (which they have) as a current resident and provide ID to the security officer to verify before being let into the apartment. In addition, I receive reports every morning outlining any incidents or lock outs that happened the night prior. The reason we ask for lockout reports is because typically we charge the residents $25 per lockout to keep them from continually calling our officers to let them in. I never received a lockout report for [redacted] apartment in the month of August. I even called the President of the company after hearing about the situation to verify. Please keep in mind Mr. [redacted] never said anything to the leasing office about this “breach of security” until October after he was well behind in his rent (see attached doc labeled “October” for verification). 
In [redacted] report to the Revdex.com he states that us letting this unauthorized occupant into his apartment is what caused him to fall behind in his rent. I first would like to point out that Mr. [redacted] has never paid his rent on time. Rent is due on the 1st of the month every month, and considered late on the 4th, however Mr. [redacted] tends to pay mid-month (see attached doc labeled “Ledger”). Secondly, Mr. [redacted] states in one of his letters (see attached doc labeled “October”), that this incident happened on August 28th – meaning this incident should have never effected his August rent payment as it was due on the first. However if you look at the attached ledger, Mr. [redacted] never made an August rent payment. This alone verifies that it was not the supposedly “breach of security” that caused his financial difficulties.
 
Lastly, in reference to Mr. [redacted] delinquent rent, I have attached another letter (see attached doc labeled “November) where he states that his delinquent balance with The James is in direct correlation to his financial responsibility to his home in Florida. As you can see it is very difficult to decipher where his financial difficulties stem from.
 
In reference to towing Mr. [redacted] car, our security officers are a third party company, not employees of The James. With that being said, it is made very clear that they do not know our company policy and are not to advise our residents of any type of policy. Our lease makes it very clear that if a car does not display the appropriate decal, they are subject to towing (unless located in the visitor lot). Mr. [redacted] also came into the leasing office with the same question and we advised him of the policy and let him know he could purchase a parking pass for $45/month for his military vehicle. He opted not to do so.
With that being said, unless his car was in the guest lot, which it wasn’t, it was subject to towing.  Just to verify, Mr. [redacted] can come into the office at any time and obtain a parking pass for his vehicle at the rate of $45/month.
 
Please let me know if you have any further questions.
 
Thanks
[redacted]

In reference to Mr. [redacted] accusation about letting an unauthorized resident into his apartment, his complaint never fell upon deaf ears. After speaking with and apologizing to Mr. [redacted], we continued to look into the situation with our security staff as something like that would have been...

grounds for termination. I have attached our security company’s policy regarding lockouts in which we have never experience an issue with (see attached doc labeled “silbar”). To summarize for you, all lockouts must be verified on our Rent Roll (which they have) as a current resident and provide ID to the security officer to verify before being let into the apartment. In addition, I receive reports every morning outlining any incidents or lock outs that happened the night prior. The reason we ask for lockout reports is because typically we charge the residents $25 per lockout to keep them from continually calling our officers to let them in. I never received a lockout report for [redacted] apartment in the month of August. I even called the President of the company after hearing about the situation to verify. Please keep in mind Mr. [redacted] never said anything to the leasing office about this “breach of security” until October after he was well behind in his rent (see attached doc labeled “October” for verification). In [redacted] report to the Revdex.com he states that us letting this unauthorized occupant into his apartment is what caused him to fall behind in his rent. I first would like to point out that Mr. [redacted] has never paid his rent on time. Rent is due on the 1st of the month every month, and considered late on the 4th, however Mr. [redacted] tends to pay mid-month (see attached doc labeled “Ledger”). Secondly, Mr. [redacted] states in one of his letters (see attached doc labeled “October”), that this incident happened on August 28th – meaning this incident should have never effected his August rent payment as it was due on the first. However if you look at the attached ledger, Mr. [redacted] never made an August rent payment. This alone verifies that it was not the supposedly “breach of security” that caused his financial difficulties. Lastly, in reference to Mr. [redacted] delinquent rent, I have attached another letter (see attached doc labeled “November) where he states that his delinquent balance with The James is in direct correlation to his financial responsibility to his home in Florida. As you can see it is very difficult to decipher where his financial difficulties stem from. In reference to towing Mr. [redacted] car, our security officers are a third party company, not employees of The James. With that being said, it is made very clear that they do not know our company policy and are not to advise our residents of any type of policy. Our lease makes it very clear that if a car does not display the appropriate decal, they are subject to towing (unless located in the visitor lot). Mr. [redacted] also came into the leasing office with the same question and we advised him of the policy and let him know he could purchase a parking pass for $45/month for his military vehicle. He opted not to do so.With that being said, unless his car was in the guest lot, which it wasn’t, it was subject to towing.  Just to verify, Mr. [redacted] can come into the office at any time and obtain a parking pass for his vehicle at the rate of $45/month. Please let me know if you have any further questions. Thanks[redacted]

[A default letter is provided here which indicates your acceptance of the business's offer.  If...

you wish, you may update it before sending it.]
Better Business Bureaau 
This is true, I spoke with the NEW Manager and will ensure I concerns are addressed under new management. [redacted]
I have reviewed the offer made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved. If the company does not perform as promised I can get back to you at: [redacted].
Regards,
[redacted]

Revdex.com spoke with the property manager of the company who stated that she had spoken with the complainant directly and answered all of her questions and to her knowledge, the issue was resolved.

I have signed my lease addendum in late jne and was notified that all the paperworks have been submitted. I also received an email regarding express move in option where if I get all the requirements done and taken care of, then I can cut the line and move in right away. However, management failed to email me about information regarding payment for first month as well as room assignment and roomate information. When I asked them to give me few days extension for getting things done since I hadnt received an email about those information and couldnt have done the requirements, they told me that they needed to be fair to everyone and I would just have to wait in line? Im driving from boston and I really wouldve loved to take advantage of that express move in option. However, even though it was the managements fault for not sending me an email, they still told me that I have to wait in line for move in day. I felt very unsatisfied with the managements rude response and kept saying Ms.Holly is busy and might not be able to talk to me until move in day. I want this to be resolved as soon as possible.

Review: When I first viewed The James Apartments I thought it would be a great place to live during my current mobilization with the U.S. Army because it seemed descent and easy commute to my duty location at the [redacted] VAMC. The office staff that I was working with were very nice and attentive to my needs on getting moved in.
Yet, in August of 2015 I was met with a real issue that I feel was a direct result of the incompetence of the staff and the security management of the apartments. I was out of town on Friday night and the security allowed access to my apartment to my ex-girlfriend who is not on my lease. This caused great havoc on my personal and financial life. Little did I know until later that she had obtain personal information about my finances in the form of credit card numbers, bank account information and even my personal life which she started to use against me in a way that was not provable. At this time I did file a report with the JAG office at Ft Lee, VA and a report was filed by a personal friend of mine who my ex was harassing filed a local report with authorities. Now, like I said, this did cause great havoc to my personal finances and I fell behind in the rent. I then wrote a few letters and presented proof to the property manager in hopes that I could gain some understanding but this fell on deaf ears. It is almost as if they didn't care that their security allowed an unauthorized person into my apartment without even bothering to contact me first. How can that kind of incompetence even go unpunished and I never even received a formal apology for it. At this time I assured them that I would catch up on the past rent that I owed but it would be at a pace that I could do as my finances allowed and I am still working on this as of today with a little at the time.Desired Settlement: From time to time I do drive a government vehicle and I notify security that I am doing so as not to be towed and they assured me that it will always be okay. I even asked if I needed a special document for the dash and they said no. Well, yesterday morning the government vehicle was towed by Fisher's Towing company. Question? How can an apartment be so incompetent as to allow my ex into my apartment without proper authorization but then tow a government vehicle that I was assured was authorize?

Business Response:
In reference to Mr. [redacted] accusation about letting an unauthorized resident into his apartment, his complaint never fell upon deaf ears. After speaking with and apologizing to Mr. [redacted], we continued to look into the situation with our security staff as something like that would have been grounds for termination. I have attached our security company’s policy regarding lockouts in which we have never experience an issue with (see attached doc labeled “silbar”). To summarize for you, all lockouts must be verified on our Rent Roll (which they have) as a current resident and provide ID to the security officer to verify before being let into the apartment. In addition, I receive reports every morning outlining any incidents or lock outs that happened the night prior. The reason we ask for lockout reports is because typically we charge the residents $25 per lockout to keep them from continually calling our officers to let them in. I never received a lockout report for [redacted] apartment in the month of August. I even called the President of the company after hearing about the situation to verify. Please keep in mind Mr. [redacted] never said anything to the leasing office about this “breach of security” until October after he was well behind in his rent (see attached doc labeled “October” for verification). In [redacted] report to the Revdex.com he states that us letting this unauthorized occupant into his apartment is what caused him to fall behind in his rent. I first would like to point out that Mr. [redacted] has never paid his rent on time. Rent is due on the 1st of the month every month, and considered late on the 4th, however Mr. [redacted] tends to pay mid-month (see attached doc labeled “Ledger”). Secondly, Mr. [redacted] states in one of his letters (see attached doc labeled “October”), that this incident happened on August 28th – meaning this incident should have never effected his August rent payment as it was due on the first. However if you look at the attached ledger, Mr. [redacted] never made an August rent payment. This alone verifies that it was not the supposedly “breach of security” that caused his financial difficulties. Lastly, in reference to Mr. [redacted] delinquent rent, I have attached another letter (see attached doc labeled “November) where he states that his delinquent balance with The James is in direct correlation to his financial responsibility to his home in Florida. As you can see it is very difficult to decipher where his financial difficulties stem from. In reference to towing Mr. [redacted] car, our security officers are a third party company, not employees of The James. With that being said, it is made very clear that they do not know our company policy and are not to advise our residents of any type of policy. Our lease makes it very clear that if a car does not display the appropriate decal, they are subject to towing (unless located in the visitor lot). Mr. [redacted] also came into the leasing office with the same question and we advised him of the policy and let him know he could purchase a parking pass for $45/month for his military vehicle. He opted not to do so.With that being said, unless his car was in the guest lot, which it wasn’t, it was subject to towing. Just to verify, Mr. [redacted] can come into the office at any time and obtain a parking pass for his vehicle at the rate of $45/month. Please let me know if you have any further questions. Thanks[redacted]

Review: I am the parent and guarantor for my college junior for an apartment lease with the James signed 9 July 16. I have since researched and found concerning negative reviews about the management, binding contract and practices within the contract. Today, 15 July I requested to withdraw application. my daughter is not allowed to move in until 17 Aug but must pay rent 1 Aug, she did not receive the financial aid we were expecting so, I want the option for a less expensive place. No contact numbers are available for management only students managing phones and the office. Now I see why we were not allowed to see the appt but asked to pay up front. Very poor ratings but I hope these are not accurate. I have extremely high concerns. Additionally, the contract forces payment for entire year rather than for fall and spring enrollment and tells student it's their responsibility to sublet or pay off. This is labeled student housing but takes advantage of student under the name of binding contract. I'm not sure I want to do business with such practices. The contract gives maintenance freedom to enter any appt at any time. If a maintenance man enters my daughter's appt without proper warning she will be calling 911. Beautiful building on the outside, but the contract is questionable. Please assist Revdex.com
Desired Settlement: Option to withdraw from Lease sign 9 July, Appt not available until 17 Aug, rent due 1 Aug. There has to be a grace period to withdraw. I emailed Ms Holly O'Bannon on 15 July, today, office would not release phone contact number.

Business Response:
Revdex.com spoke with the property manager of the company who stated that she had spoken with the complainant directly and answered all of her questions and to her knowledge, the issue was resolved.

Consumer Response:
[A default letter is provided here which indicates your acceptance of the business's offer. If you wish, you may update it before sending it.]
Revdex.com
This is true, I spoke with the NEW Manager and will ensure I concerns are addressed under new management. [redacted]
I have reviewed the offer made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved. If the company does not perform as promised I can get back to you at: [redacted].

Regards