The Honda Superstore of Joliet

I came into the dealership looking to trade in my already paid off car and to BUY a new car which I said at least three times throughout viewing cars. My salesman sold me into a leased car and when I talked to the financial consultant he went over maintenance plans and did not use the word "leased" in explaining anything. When I looked closer at the paper work 2 weeks later it said leased. I received a call from the store manager saying, and I am quoting him, "There was a miscommunication, my salesman did his job and technically you did buy a car... a leased car." buyers beware...

this dealership and I agreed to a final buying price. When it came time for the paperwork. They switch the numbers we discussed. The old bait and switch. Also know as theft by deception. They not only changed the numbers they increased it by 4,000 dollars. How do these people go home and sleep at night when they are ripping people off?? Avoid these crooks and this dealership. Im in the process of filing a class action lawsuit. God knows they have dont this to hundreds of people.

I had a very good experience when I took my CR-V in for an oil change over a month ago. The service was prompt, courteous, and they even dropped me off at my nail appointment and picked me up. I can't remember the guys name at the service counter, but he even asked how my nail appointment went. The young man who drove me was very professional and easy to talk with. He drove safely, and I didn't feel nervous at all.

I went back today 10/21/2019 because my CR-V was having some trouble with the screen, and tire pressure light. Jessica was very helpful and caring, she watched the video I took of what was happening to the screen and she had me send it to her cell phone so she could show the service crew what was going on. They were prompt, and called to ask specific questions about what was going on with the screen. They fixed my CR-V and called to let me know. Very friendly, and helpful crew. I highly recommend them. Joyce F

Employee almost hit me in a car then jumped out on route 30 exit to threaten me, I went to the dealership and they seemed to do nothing. Place seems like a horrible place to do business.

My husband and I just bought our 1st CR-V. Ken, our salesman, was awesome! He spend time with us, and helped us find just the right car. He was NOT pushy at all but actually very personable! Harvey in Finance was also great, explained all the numbers and took time to make sure we understood everything. Definitely will be a repeat customer!
Sheryl

I recently purchased a 2018 Honda CR-V with the 1.5L Turbo engine. Recent research has demonstrated that fuel is being dispensed into the oil system thus overfilling the engine with both oil and fuel. WHICH WILL DAMAGE YOUR ENGINE AND CAN CAUSE THE ENGINE TO STALL WHILE DRIVING WHICH PRESENTS A SAFETY ISSUE. IT DEACTIVATES THE AIRBAGS, POWER STEERING AND BRAKES. YOU LOSE CONTROL OF YOUR VEHICLE. I checked my oil this morning and it was overfilled. It also smelled of fuel. I do not even have 500 miles on the vehicle yet. Honda had known that the 2017 and 2018 turbo engines had this issue. Consumer Reports did a piece on the effected engines. Honda recalled 380,000 CRV's and Civics in China in February for this issue. Complaints were made in early 2017 of this issue. I contacted the gentleman from whom I purchased, Mike ***, about this issue and he claims to not have known that this was an issue. He stated that he found out only about 2 weeks ago, but then admitted to knowing that the 2019 models have not been released yet because they have not yet resolved this issue. The issue has not been resolved even on the 2019 models. He said there was nothing he could do for me since I have had the vehicle for more than 15 days. HE SAID IT IS NOW AN ISSUE WITH ME AND HONDA, HE NO LONGER HAS A ROLE. EVEN THOUGH HE IS A REPRESENTATIVE OF HONDA. HE SHOULD HAVE TOLD ME THIS WAS AN ISSUE.

He knew this was an issue and he still failed to inform me about it. We have also spoken with Rick ***, Honda of Joliet's General Manager, and he also claimed not to have known anything about it and then later stated that there is a way to fix the engine problem but they have only been offered to the four most northern states. I am very upset that both of the men have neglected to inform me of this issue and they continue to sell these vehicles to other consumers without making them aware either.

Car was damaged during detailing. Dealership will not return phone calls to help resolve issue