The Harlow Law Firm

Attorney-client privilege prohibits me from sharing details of most of what was done or said for this client. However, we did explain to Mr. what work had been done. The case he hired us for is not billed by the hour and therefore no tracking of time is required or maintained. Additionally the nature of the case involves preparation of voluminous paperwork that gets filed with the court and requires the client to supply us with a multitude of information and supporting documents which we have to organize and transfer to the case filings along with making sure certain elections are made and the clients' rights are protected in the process.

We received some of this from Mr. and began preparations of his paperwork to be filed. There is not typically any communication on the progress made unless we need something from the client or the paperwork is completed. On March 31 he sent a message stating that they were working on the remainder of the requested information and still intended to go forward with the case. Neither of them ever indicated or informed me or my office that they were undertaking other methods to resolve their situation and may not need my help. When a client enters into a contract with me and pays me I expect that client is intending on using me for those purposes I was hired for. If there was any reason not to go forward with their case from the beginning I would not have even entered into an agreement with them. I cannot get into the habit of having clients change their mind and want their money back. I am not in the business of holding money for other people for months on end while they are seeking help from someone else.

Expecting I would see the remainder of the information as he promised on March 31 I waited. Then as fate would have it this occurred at the same time that COVID-19 caused many businesses to shut down and other restrictions were imposed. Admittedly we failed to communicate further with the *** during this time as we were not only personally affected by the national situation but my business also saw a lot of emergency work for other clients.

When a client takes more than 3 months to provide the requested information that typically only takes about a week it is easy to lose track when other clients are more dedicated to their cases and need immediate assistance.

In spite of all this I had already agreed to refund the full amount to the Reighley's before I was even notified of this complaint. I hope it is just a matter of timing and that he filed this complaint before we came to an agreement. Otherwise it just goes to show his lack of character and he was more intent on sullying my reputation than being made whole.