The Gutter Genie of New Jersey, LLC

Dear Revdex.com, Below is a copy of the email I sent on March 3rdIt highlights my areas of concern from the contractBelow that is the email from you regarding complaint # [redacted] Please let me know if this is sufficient [redacted] Hi [redacted] and ***, Thanks for taking time last week to talk with me and hear my concerns At this time I would like to make a requestI am sorry, but I am not very satisfied with MSHThey simply have not lived up to the contract Here is the part of the contract I am referring to (I’ve made some notes in red) “4–Month Website Marketing Package” Search Engine Page OptimizationMainstreethost will provide (client) with page(s) of Search Engine Optimization (SEO)A personal SEO consultant will work with (client) at achieving higher placement on the major search engines (i.e [redacted] , ***, ***)This will be done through technical changes to the web site after advanced traffic analysis and keyword researchIncluded in this process is the following:? Initial website consultation (This was done with ***, I guess, but he was only concerned with migrating blogs and making the web site accessible to meHe did a great job, except for two problems I am in contact with him about now.) I don’t remember an initial consultation, although I may have had one, but I have no notes or emails concerning thisYou mentioned a or minute phone call with [redacted] , that may have been it) ? Research on keywords and current site traffic (This may have been doneYou showed me a report last week during our conversation, but I have not seen it before or since.) ? Alteration of meta data & HTML elements of site (I don’t know if this was done)? Modification of on page text links and content (I don’t know if this was done) ? Alteration of robot tags as needed (I don’t know if this was done) ? Creation of sitemap & submission to search engines (sitemap was created, I know because it is on the site, I don’t know about the submission) ? months of monitoring, editing, consultation, and reporting of SEO efforts (As far as monitoring, editing, consultation, and reporting, there wasn’t any except a phone call and some emails about duplicate contact) Activity Reporting Mainstreethost will report on activities of work completed(the work may have been completed, but I was not given any reports saying soI have no reason to think it was done since there was no reporting) MSH will also do reviews (via phone) to report on progress and to revisit with the client additional online strategies(There was only one phone conversation, maybe two, but only concerning duplicate contentThere were no reviews or progress reports, or talk of strategies) MSH will provide analytics and traffic report as well as bi-monthly traffic updates as needed(There we analytics given and no bimonthly traffic updates) ? months: final report The next section of the agreement was concerning [redacted] Analytics, which is the only thing I know was doneBut that’s a free service I could have done myselfThere are lots of [redacted] training videos There is also a section in the agreement for [redacted] Webmaster toolsI have no idea what this is or if it was installedI’ve not seen any reports or had any conversations concerning this As far as I can tell, and according to the report I briefly saw during our phone conversation, there was no benefit in the search engine rankings from your services After our conversation last week (Monday, February 23) I was told I would be contacted within hours concerning SEO optionsI have not heard from anyone by phone or email since our phone call For these reasons I am asking for a refund of 50% of the agreement price (1687.50) Most Sincerely, ***

Thank you for your feedbackWe value this tremendously and would like to take this opportunity to apologize for any negative experiences you may have encountered while working with our agencyThe vast majority of the work that we were contracted to complete was done so as orderedThis being said, the lack of follow up communication and reporting is not consistent with the level of service we intend to provide our customersIn a good faith effort to resolve this issue in a mutually satisfactory manner, we are willing to refund the requested amountOur customer service department will be in contact with this customer to process the refund / [redacted] Style Definitions */

Dear Revdex.com, Below is a copy of the email I sent on March 3rd. It highlights my areas of concern from the contract. Below that is the email from you regarding complaint #[redacted]. Please let me know if this is sufficient. [redacted] Hi [redacted] and [redacted],  Thanks for taking time last week to talk with...

me and hear my concerns.  At this time I would like to make a request. I am sorry, but I am not very satisfied with MSH. They simply have not lived up to the contract.  Here is the part of the contract I am referring to… (I’ve made some notes in red)  “4–Month Website Marketing Package”  Search Engine Page OptimizationMainstreethost will provide (client) with 5 page(s) of Search Engine Optimization (SEO). A personal SEO consultant will work with (client) at achieving higher placement on the major search engines (i.e. [redacted], [redacted], [redacted]). This will be done through technical changes to the web site after advanced traffic analysis and keyword research. Included in this process is the following:? Initial website consultation (This was done with [redacted], I guess, but he was only concerned with migrating blogs and making the web site accessible to me. He did a great job, except for two problems I am in contact with him about now.) I don’t remember an initial consultation, although I may have had one, but I have no notes or emails concerning this. You mentioned a 12 or 14 minute phone call with [redacted], that may have been it)   ? Research on keywords and current site traffic (This may have been done. You showed me a report last week during our conversation, but I have not seen it before or since.)   ? Alteration of meta data & HTML elements of site (I don’t know if this was done)? Modification of on page text links and content (I don’t know if this was done)   ? Alteration of robot tags as needed (I don’t know if this was done)   ? Creation of sitemap & submission to search engines (sitemap was created, I know because it is on the site, I don’t know about the submission)   ? 4 months of monitoring, editing, consultation, and reporting of SEO efforts (As far as monitoring, editing, consultation, and reporting, there wasn’t any except a phone call and some emails about duplicate contact)   Activity Reporting   Mainstreethost will report on activities of work completed. (the work may have been completed, but I was not given any reports saying so. I have no reason to think it was done since there was no reporting) MSH will also do reviews (via phone) to report on progress and to revisit with the client additional online strategies. (There was only one phone conversation, maybe two, but only concerning duplicate content. There were no reviews or progress reports, or talk of strategies) MSH will provide analytics and traffic report as well as bi-monthly traffic updates as needed. (There we analytics given and no bimonthly traffic updates)    ? 4 months: 1 final report     The next section of the agreement was concerning [redacted] Analytics, which is the only thing I know was done. But that’s a free service I could have done myself. There are lots of [redacted] training videos.   There is also a section in the agreement for [redacted] Webmaster tools. I have no idea what this is or if it was installed. I’ve not seen any reports or had any conversations concerning this.  As far as I can tell, and according to the report I briefly saw during our phone conversation, there was no benefit in the search engine rankings from your services.  After our conversation last week (Monday, February 23) I was told I would be contacted within 48 hours concerning SEO options. I have not heard from anyone by phone or email since our phone call.  For these reasons I am asking for a refund of 50% of the agreement price (1687.50).  Most Sincerely,  [redacted]

Thank you for your feedbackWe value this tremendously and
would like to take this opportunity to apologize for any negative experiences
you may have encountered while working with our agencyThe vast majority of the work that we were contracted to
complete was done so as orderedThis being said, the lack of follow up
communication and reporting is not consistent with the level of service we
intend to provide our customersIn a good faith effort to resolve this issue
in a mutually satisfactory manner, we are willing to refund the requested
amountOur customer service department will be in contact with this customer
to process the refund