The Green & Green Company

[A default letter is provided here which indicates your acceptance of the business's response.? If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
I really appreciate that you will send that link to meThank you for your help
Regards,
*** ***?

[A default letter is provided here which indicates your acceptance of the business's response.? If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business
in reference to complaint ID ***, and find that this resolution is satisfactory to meWe were informed they would send proofs, we are waiting for those.?
Regards,
*** ***

This order has been corrected and the customer has received the corrected orderIt is our policy to hold shipment for declined paymentsWe hope that this customer is now satisfied with her order

I am so sorry about this*** is the company that does the hospital pictures and I will forward this complaint to them as wellI will cancel the saleIt looks like we have not cashed the check yet and we will try to pull itIf we do deposit it we will send a refundI will also email a
link to a gallery to view the pictures againThe customer can order directly from there if they would likeThe gallery does allow to order individual pictures and can be shared with familyI have also notified the Designers manager to let them know the complaint that was filedShe should have tried to work with youPlease let us know if there is anything else we can do.? ? Thank you

The customer placed this order on 11/The payment was run at that point and the order sent to the labIt was shipped on 11/The customer called us on 11/to try to cancel at which point it was explained that they can't cancel thisThe invoice emailed o 11/explains our no cancellation
policyThey then called us on 11/to move the payment dates on the future paymentsWe have not heard from them about any issues with the printsWe would be happy to try to fix any issues they have with the prints and will contact them

Complaint: ***
I am rejecting this response because:
My name is *** *** * filed a complaint against a company called Lifeback in DecemberClaim #***The company was playing phone tag with me and every time I would call them right back it would only go to the voicemail of the customer service rep that was handling the issueI left four massages and only received two calls backThe Revdex.com closed the caseI'm still extremely dissatisfied with this company and wish to reopen the claimI will also be emailing the company and calling them again today when I get a break from workIf you could please inform me of what to do, that would be great!? This company took advantage of me and lied about the contract that was signed over the phoneI really would like to be reimbursed with no further charges incurred.? I greatly appreciate your time and attention in this matter.? Warm Regards,?
Regards,***
* ***

We credited this customer's credit card for 397.42 on 2/10/2016. The pictures could not be corrected

Complaint: [redacted]
I am rejecting this response because:
When I viewed the pictures with the designer on the join.me website, it was not possible to see the poor quality. The designer should have mentioned this prior to an order being made. It was not possible to know the poor quality before I committed to the order. I ordered the smallest package $397, but could have made the mistake of ordering a larger package without ever being recommended to get them touched up. The "design" service is deceptive, and this company and services provided are not comparable with other similar companies. I just want to reiterate that it was impossible to view that the pictures were bad before I ordered them. I think the company should own up to this.
Regards,
[redacted]

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business...

in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. We were informed they would send proofs, we are waiting for those. 
Regards,
[redacted]

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
I really appreciate that you will send that link to me. Thank you for your help.
Regards,
[redacted]

I am so sorry about this. [redacted] is the company that does the hospital pictures and I will forward this complaint to them as well. I will cancel the 85.99 sale. It looks like we have not cashed the check yet and we will try to pull it. If we do deposit it we will send a refund. I will also email a...

link to a gallery to view the pictures again. The customer can order directly from there if they would like. The gallery does allow to order individual pictures and can be shared with family. I have also notified the Designers manager to let them know the complaint that was filed. She should have tried to work with you. Please let us know if there is anything else we can do.  Thank you

The complaints that the customer had against [redacted] I will forward to their company. I do not see that the customer prepaid for the sittings. We had called her and offered a new sitting with no session fee because she had ordered the CD the last time. I show notes that she did tell the person who...

scheduled her this year about the name being spelled wrong and we will fix that and send a new cd. Other than that I show no contact from the customer to have this fixed. I have left the customer a voicemail to call me

The customer did view and order her pictures on 12/8/16 and made an order which was shipped on 12/13 - 3 business days later. She did agree to the price and did see the pictures before ordering them. If she had any issues with the images and wanted touch ups she should have asked the designer at the...

time of viewing. We do not do touch ups unless requested. She called us on 12/22 that she did not have the cd yet and we emailed her a link to download the images. The tracking says the package was delivered on 12/22/16. We did not do any special shipping nor did she pay for that. The 17.99 is our standard shipping and handling charge