The Good Feet Store

The price is outrageous, and the sales pitch uses price deception. You get 3 pairs of shoe inserts for approximately $1275. 1 pair is a Strengthener, 1 pair Maintainer, and 1 pair a relaxer. They are all plastic inserts. After wearing the Strengthener for about 5 minutes I had back pain and shoulder pain. I immediately removed the insert. I ended up making 2 visits to a Chiropractor for adjustments to relieve the pain. Also, since there is only one pair of each you are constantly moving the inserts of one shoe to another. I would advise anyone from going to a Good Feet store. When you first enter and ask the price, they tell you $425.00. It’s not until they spent a half hour with you and when you are about to check out that they tell you the $425 is for 1 of the three pairs of inserts you need. Good Feet does not offer a money back guarantee, so you a stuck with 3 pairs of plastic inserts.

Purchase good feet produce about 6 months ago I wore them dairy l and they made my feet so sore I could hardy walk any more. I stopped wearing them and got a dr. Ho this worked good I now got no paid in my feet

Wasted $1,200 and got a blown out knee. They adjusted a couple of times then told me to wear them for a month and my knee went out. There is no refund. Fell like a real sucker.

They said no refunds upon purchase which made me hesitant to purchase but I was reassured if had any issues I could return the product. Not true!
This is my review that I gave to a Good Feet store customer advocate after my first visit: February 2020

I had a great experience. So far my feet are feeling good. The product definitely works but I do have to say to me it's a really really expensive product. I couldn't really afford it but I knew I needed them too bad not to buy them. 900$ for 4 pieces of plastic and couple foam pads was hard to swallow.
Thanks

Her response: Hi ***, My name is Laura, I'm the Client Advocate for Good Feet and I'd like to ensure that you are satisfied with your purchase. Please reach out to me at XXX-XXX-XXXX. Thanks.

They had me schedule a 30 follow up appointment for any adjustments the day I purchased the arch supports. During the month long period before my follow up appointment I was experiencing more pain than had before. So I was feeling like had made a mistake and was going to ask for a refund. But after making a 45 min drive to the Good Feet store for my follow up there was nobody there that could do a refund or even an adjustment just a young kid to close up. My hesitation was about my purchase had been realized. So I texted Laura again to tell her what had happened and the I wanted a refund:
Hi Laura, this is ***. We spoke about me having trouble with my insoles about a month ago. If you could give me a call when you get a chance I'd really appreciate it. Thank you.
She had called back and after telling her what had happened and telling her I wanted a refund she convinced me to schedule another appointment and assured me that if I had any further trouble I could get a refund and not to worry that it had been more than 30 days since my pump which is a most common time period for refunds. So I agreed to go to another fitting and at that visit the manager doing my fitting informed me that my first in soles were not even a proper fit. Which was pretty shocking but I felt a little relieved that maybe this time the in soles would actually do what they say they would do. I was told that they would take time for my feet to adjust and just continue to use them. So I've gave them a another few months but felt no relief and developed pain in my knees as well as my feet. At this point I'm am convinced these do not work and want my money back. After several calls to Laura and to the Good Feet store leaving word that I would like to speak to a manager I was finally called by a store manager. She was very unsympathetic to what had experienced and just told me that they had over 20 different in soles and that I should just continue to come back for fittings until I found one that worked. I said that this was not possible and unacceptable. So she said that regional manager would get in touch with me. I have never received a call from anyone. Continuing to feel that I had been duped out of over 900$ I left a review on there website hoping someone would see this and realize that this was unacceptable for there business practices, someone would contact me. I have still not heard from anyone. This has made contact Revdex.com. The amount of money they charge and the lack of customer service and not standing by there product which is very expensive for a few pieces of plastic over 900$ to me is an unacceptable business practice.
Thank you

I purchased two pairs of orthotic supports from the store in Brandon, FL on May 20, 2020. Their Strengthener and Maintainer. I was told by the sales person how often and for how long to wear them and followed it to the letter. Within a week I had pain in my hip and knee. I persevered and waited to see if it would get better until June 19th to go to the store telling them I wanted a full refund. Enter salesperson #2 who said the first salesperson had the break-in schedule wrong and that the issues I was describing he never heard of before. He actually wanted to sell me a new pair of shoes telling me that my less than 9-month-old shoes were an issue as well. He told me that they have a no refund policy and their goal was to get me in the right orthotic. Well the replacement Strengthener turned out to be just as bad as the first and I am still in pain. I am going to try and return this. The maintainer is slightly better but not much, I'll go out for a three mile walk and my feet will literally cramp up. I have never experienced anything like this before.

So please beware of this product and these stores. I am not sure there is anything else in the world that can cost you $900 that is not custom made that you cannot return. By the way, they never tell you that you can't return them for a refund. I must say it is at the bottom of their receipt but I'll bet 90% of us don't read the entire receipt when we purchase something.

I saw ads for feet pain relief and went to the store to learn what I might benefit from the use of their products. I was deceived and scammed.
I had seen recent ads for The Good Feet Store and decided to see what it was all about. I work full time and am on my feet on concrete floors all day so my feet hurt at the end of the day, given the shoes I normally wear. I visited the store at 8512 Cooper Creek Blvd, Sarasota, Florida on June 15, 2020. I was introduced to a salesman named Chase upon entering the store. He explained their 3-step insert system to me, showed me a brief video, made an imprint of my feet and measured them. He commented I had flat feet, their "system" would help me and continued the demonstration. He explained the length of time each insert of the system should be worn each day. It is a progressive schedule, designed to improve comfort for my feet. I also selected a pair of shoes to purchase. I was willing to try their products. All the time there was no mention of cost. When we concluded our discussion I was escorted to the checkout. I have to admit I did not hear clearly the total amount before I scanned my credit card. The readout of the sale is not visible to customers so it is unclear what the charges are. When I learned the cost of each step was $399. And the total was $1411.00 I immediately told the salesman I was not expecting to pay this amount and the sale needed to be taken off my card. I did not sign the sales charge slip and I did not receive a copy of the transaction. At this time the manager intervened and told me she would void the transaction and the products were kept at the store. Chase asked if I would at least like to purchase the shoes and I agreed. The shoes, with a thin pad and "inclines", which I was still wearing, came to $192. I agreed to this amount and once again scanned my card.
My wife had contacted the credit card company to find out why the credit had not appeared yet. They indicated the store had not voided the transaction. I revisited the store and talked to *** about this. She showed me the report for my customer sale history, which did not reflect $1411.00 was charged or credited. She indicated it was the credit card system that had not yet removed it. The $1411.00 has not been credited to my charge account to this date.
I am seemingly caught in a situation that I have had no satisfaction of resolving the matter. The manager does not return phone calls. We have filed a dispute with the credit card company for resolution.
I feel this store is operating under the cover of being deceptive, dishonest and fraudulently charging people. I would warn others to stay away. I would appreciate very much if the Revdex.com would be able to help me get a credit for products I did not buy (or even take from the store).

I was so wanting to find a solution to my hip,back and leg pain. I was convinced by the sales person that this was the answer. I regret buying them for a whopping $1500. I still have been unable to wear the insoles for more than 2 hours at a time, without major pain. For anyone considering this, please take several days to think about it before spending that much money.

On October 19, 2019, I went to The Good Feet Store located at 8512 Cooper Creek Blvd, Suite 102, University Park, FL XXXXX. I went there to get information about what I could do for my feet. My salesman's name was Rick. He proceeded to take measurements of my feet, take note of the issues I was having. He indicated that I had flat feet and that was the problem I was having. He brought out orthotics to place in my shoes. He provided me with a schedule of how long I should wear each orthotic and not to wear it for more than the recommended time until I graduate to the end of the schedule. He also said that if I was having pain in my feet, to reduce the time I wore the orthotic. I proceeded to purchase the strengthener and maintainer orthotic, which were $400 each. I received some thin insoles and the two orthotics; Mid Flex leather 4 and the diamond W458, for a total of $799.99. He put everything into a box and put the box into the bag, along with the receipt. I left the store with a pair of orthotics on.
By the end of October, I had excruciating back pain and when I thought it may be the shoe inserts, I looked at the receipt and noticed it said no returns. I was not aware there were no returns as Rick put the receipt in the box. I stopped wearing the orthotics and went to chiropractic care for my back pain. I called Rick and he said he was no longer working at the Sarasota store but would meet me there on January 21, 2020 at 3pm and we would discuss a return. He was not there when I arrived and did not answer my call that day nor the days following as I left a voice mail to return the call. A worker took my number for the manager to call and no one has called me back.
Product_Or_Service: Shoe orthotics
Order_Number: xxxxx

No where in their advertising, on the website or in the store where it can be seen is there a notice of no return. They refuse to take returns
False advertising. I bought arch supports and was not told I could not return them if they didn't work. The salesman put my sales receipt in an envelope and handed it to me. No where in the store, on their website or during the "fitting" sale was I told all sales are final and no returns.
After I got home and looked at my sales receipt it was then and only then that I realized I had been taken and could not return the $899 supports. On the bottom of the sales receipt it says all sales are final and no returns. But he slipped this in an envelope so I wouldn't read it before leaving the store. So I tried to use them, but they caused more pain in my back so I quit. I called the salesman and he said "sorry" I was stuck with them and could not return them or get any of my money back. I feel they need to change their advertising policy to state all sales are final up front and then people could be aware of this in the beginning and would be a lot more cautious of buying.

sales associate said I can not return the unwanted
items. I can only exchange for a different size
On 6/15/19 I went to the good feet store. I'm a nurse and on my feet for 13 hours or more and wanted to invest in a good shoe insert because I was having heel and arch pain. I went to the store tried on a few different insert sizes and found ones that would fit my feet. I bought a 3 step insert package for $899. I took them home and wore them for 12 days before I could no longer tolerate it. On that 12th day, 6/27, I brought them back to return because my feet were hurting worse. The sales rep then informed me that I could not return them. I replied back that I thought there was a 90 day return policy. She said no, that is a 90 day resizing policy and that I can not return them. I do not have the option to resize because I have the smallest size they have available. I told her that I would never have bought them if I thought I could not return them. She never mentioned this. I looked back on the receipt and it too did not indicate this. It did have a stamp on it to make an appointment for resizing and that was all. This is extremely bad customer service. I have no other options but, to keep these very expensive worthless inserts. It's not about the money because I was ready to invest in a good insert for my feet. I am on them all day long as a nurse. I paid with Care Credit and was given a 12 month interest free promotion. I didn't not say anything about them not being returnable nor did the sales woman say this to me. I'm extremely disappointed. This is a lot of money for a product not to work for me.

One type of blood pressure medicine may work for one person but not another. This doesn't make it a bad product, just not right for that one person.

Not satisfied with product because of the pain they caused me. Asked for a refund and was told no.
Bought inserts and wore them for a few days until They caused me extreme pain. I stopped wearing them and Called the sale person. It was suggested that I wear them for half of the prescribe time. The pain became worse than before. I had to stop wearing them and called the sales person who told me I could come in for a re-fit (an 80 mile round trip) or he could give me a gift card for use in the Good Feet store. I spent $749.85 for this product and want to return them and get a full refund. I want you to know that the sales person Tyler M. was very polite through all of our conversations.
Products purchased are Super athletic in soles, Classic W63, Mid flex 7/362 and relaxer 33/263.

Product not functioning as promised. Pain still evident. Store refuses to refund balance of payment i.e. post Jan 31st payments.
Good Feet has a "system" of three pairs of orthotics to be worn as directed. The company stipulates that, if worn as instructed, improvement in performance (walking, dancing, etc.) will be evident and pain will be relieved.

The product is called The 3-step system

I am not pain free. In fact, I have pain after wearing the exercise orthotic for three hours dancing. This negates the reason for purchasing the orthotics.

I have asked for a refund. Store only gives credit. I am not interested in their products.

I am asking for a credit from Jan 31st for the balance of what I owe. This is a total of $675.00. (I paid $900) I will return the orthotics.

I made the purchase on Nov. 10th, 2018. I paid through *** Bank on a payment plan of $75.00 per month. #XXXXXXXXXXXXXXXX

The sales rep was Tyler. I went back to see him in December 2018. Since that time I have worn the "strengthener" orthotic for 8 hours per day, as directed. There is still pain evident.

I was not informed their policy was "all sales final" until calling 1 hour after purchase to bring the insole supports back.
11/15/2018 12:29pm time of complaint: time I purchased the inserts is 11:27am 11/15/2018. I bought the inserts, drove home and called the store regarding returning the inserts. I was informed there is a no return policy. I was not told during the fitting process of the policy. $424.85 is a heck of a lot of money for a no return policy. I would not have bought the inserts today if with a no return policy.

I had foot pain which got progressively worse over 10 years. My husband had gotten Good Feet inserts a couple of years ago and was very pleased so he kept encouraging me to go give Good Feet a try. His issue was totally different than mine so I was skeptical...finally, I went and got evaluated and fitted. I have had no pain except when I did not wear my inserts. They work in any shoes-even sandals and flip flops. They have been worth every penny. Thanks Good Feet.

On 09/23/2018 I purchase 3 arch support ($900) Now I am in excruciating pain due to them, have tried to return them and they claim SALES ARE FINAL.
Some items were not provided to me at the time (salesperson had issues with a coworker) hence left some outside the box where she inserted the sales receipt.
One week later I got the other items and checked the Store Receipt that has a Sales are Final.
If they mentioned or post this somewhere at the store I will NOT purchase them, Checking online reviews I see several people have being victims of these practice, and Florida LAW requires for the establishment to POST the Final Sales clearly visible and NOT just on the sales receipt that leaves the customer in disadvantage since the receipt is after the purchase was made.

The inserts caused intense knee pain that restricted my walking. The "adjustments" made in the store did not help. They refused to give me a refund.
After the clerk in the store told me they should certainly help my problems, I purchased the inserts at the end of November. My problems are back pain and I have broken the same bone in my right foot three times.

Although I wore the inserts diligently for about a week or 10 days, my knees became more and more achy. Finally, I could not lift my foot to step on the sidewalk curb without intense pain. I returned to the store, where they "adjusted" the inserts. It did not help me at all. I called a few days later, and the salesman told me to try not wearing them. Slowly, my limping from the knee pain became better.

I returned to the store and told them I could not wear the inserts. Of course, they refused to give me a refund. My only option was a store credit, which I will never use because they have almost no products to buy except the inserts. They have two brands of shoes, and one of them does not fit my foot since I have tried them on before in a shoe store.

Months later, my knees still ache sometimes, and that was not my problem when I bought the inserts! It has been months since I returned the inserts, and I am still furious. Can you help me?