The Good Feet Store

While in San Antonio Texas the week of Jan-25 - 29 - 2021
I had the opportunity to stop by the neareast Good Feet Store, located at
125 NW Loop 410 Ste. 430
San Antonio Texas 78216
I met Anna Haller who greeted with a smile even though I could not see it due to the mask requirement I could see it in her eyes, and she proceeded with Hello my name is Anna Haller how may I help you, to me that was most refreshing to hear.
Anna listened to my questions I had, after my questions, was a pause/ then she proceeded whith the answers and educated me as well. That was amazing.
so Kudos to Anna Haller

Dear Dispute Resolution Department, We did come to a resolution for [redacted] ** # [redacted] Ms*** purchased on 04/05/Ms***, did come in with a Dr***, and we did do a partial refund for $Ms [redacted] was happy when she left and said when her credit card goes threw with the return she will call the Revdex.com back to remove the complaintGood Feet strives to provide excellent customer service to our customers Sincerely, [redacted] *** Tucson Store ManagerP: 520-327-3163E: [email protected]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below Regards, [redacted] How they could say I found relief after being in the support for not even five minutes is ridiculous! I want my money back, certainly not a store credit as the product is a rip off and a claimWhich I suppose is why they dont offer a refundI will call *** and The [redacted] show where I heard your commercial and will certainly tell them it is advertising and will also post it on the [redacted] web page as well as my ownI want my MONEY BACK in FULL! My next step will be to retain an attorney and get my Dr's testimony also that the product is a rip offand a danger

Initial Business Response / [redacted] (1000, 10, 2017/03/07) */ Good Feet is a retail arch support store that specializes in our own line of over different prefabricated arch supportsGood Feet arch supports are sized according to the arch length; therefore, all of our customers go through a personal fitting and presentation on what our arch supports are designed to do On October Mr [redacted] came in with heel pain as his primary discomfortHe also mentioned some ankle and knee discomfortOur employee took a footprint of both feet and took measurements of his foot length, width and the arch lengthBased on his sizing; arch supports were presented and sized up to him, along with a balance exercise we do with our customersThis exercise is done to show how much better balance our customers can gain while wearing the supports The Good Feet "3-Step System" is what is presented to all customers' who visit a Good Feet storeThis is a system that over the years, Good Feet strongly believes inIn the long run, the customer has different types of supports to accommodate their different shoes and activitiesIt is a very successful system as well as a beneficial one for the customerHowever, the customer can purchase whatever they are comfortable with: one support, two or all threeMr [redacted] chose to purchase of the arch supportsWhich they did address his heel discomfort We offer follow up calls each customer which the first call is done week after purchaseIn Mr [redacted] ' case he could not be reached and a message was left that we were checking to see how he is doing and if he was following the provided adjustment scheduleWe did not hear back from himOn November our employee made the next follow up call and was able to talk to Mr [redacted] He mentioned that he had some pain come back and she said to make sure that the arch supports are placed in the correct position in the shoes and to switch out supports after wearing them for 8-hours On November 19, 2016, Mr [redacted] called and said the arch supports were hurting and our employee asked him to come in as we provide a day resize, exchange and follprogram with all customersShe wanted to check the arch supports and to see if he needed adjusting in size, strength or even style of supportOn November 26, Mr [redacted] came in and she exchanged his arch supports without any extra cost to him After working with Mr [redacted] and not hearing back from him, he then came in December 17, and asked for refund for the arch supportsThis is where we went above and beyond our policy of all sales are final and did provide a refund minus a 20% restocking fee as used supports are not resold as new Good Feet has gone beyond store policyMr [redacted] was satisfied with the end result of a partial refund Sincerely, [redacted] Owner Good Feet Store Ft Wayne, IN Initial Consumer Rebuttal / [redacted] (3000, 12, 2017/03/07) */ (The consumer indicated he/she DID NOT accept the response from the business.) In all this time I have been waiting for a response from you I have talked to another good feet store employee and they said it sounds like I was given the wrong size of inserts to begin withI also asked them and they said they would have given a FULL refund!!! I was never told of a restocking charge and no I was never satisfied with a partial refund, you owe me a Full refund and a doctors office visit Final Business Response / [redacted] (4000, 20, 2017/03/20) */ The letter we received said to respond by March 18thWe did not receive it until March 15thSorry for the delayWe will work with Mr [redacted] and provide a reimbursement for the [redacted] restocking fee, the amount that is shown on his receiptWe can not provide any refund for any doctor visitsAll stores work with the customer first, then if all options have been exhausted, then a refund may be issued with a restock fee, which is pretty typical for most Good Feet storesEach Good Feet store does have their own policy for exchanges, restock fees and if available, a refundWe can mail a check to the address we have on fileThank you, [redacted] ***, owner Good Feet, Fort Wayne store

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below.Regards, [redacted] I do not accept what good feet is offering because just like I said before if the insert was not going to help me for more than five years I would have not purchased them from good feet I would had went to a podiatrist before so good feet want me to keep on updating my inserts ever five years or so I do not have that kind of money and if I was to accept there offer I still will be paying them money for shipping to replace the inserts

Initial Business Response / [redacted] (1000, 6, 2015/02/12) */ My name is [redacted] , I am the owner of the Good Feet Store and a Certified PedorthistIt sounds like Mrs[redacted] may need a size adjustment or possibly a different set of supportsWe have a day exchange period however we will absolutely extend that to accomodate Mrs [redacted] I would like to offer my services to personally refit Mrs[redacted] I will be contacting her directly to setup an appointment in our Greensboro store as soon as possible I look forward to helping her resolve this problem Sincerely [redacted] , C.Ped Initial Consumer Rebuttal / [redacted] (3000, 8, 2015/02/13) */ (The consumer indicated he/she DID NOT accept the response from the business.) I do not wish or need to be refitted with insertsI already have different sized pairs of different arch levelsI was told by the orthopedics doctor to stop wearing them and since I have not been wearing them, my heel pain has drastically gone downI just want my money back, so that I can put it towards the physical therapy (which unlike the inserts from the good feet store) that has been helping my heel pain subside

We take much pride in our Outstanding Customer Service and we stand behind our Arch Supports 100%We were and are willing to continue working with Mr [redacted] to refit and work with him as long as it takes to get him in the "RIGHT" Arch Supports that will provide him comfort, balance, and supportWe attempted to do soIt does take patience and time to break in the supports to wear comfortably and to achieve the desired resultsThis as well was explained to the customerWhen I refit and did the 2nd adjustment her did indicate that he was feeling the correction, comfort, balance and supportIt was just taking longer than he anticipated or expectedI again reiterated patience and that the foot issues did not occur overnight so we can't expect immediate long term resultsMr [redacted] was told that we do not do refunds, he initialed and signed his sales receipt that states this policyThe NO RETURN POLICY is clearly posted in areas of our Sales presentation floorWe gave the customer a Store Credit for the full amount of his Arch Supports to which he agreedOur Store Credits do not expire, can be used to purchase anything we carry in the store, and are transferableI would welcome the opportunity to continue to work with Mr [redacted] as I am confident we can assist him with his needs [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me I will wait for the business to perform this action and, if it does, will consider this complaint resolved Regards, [redacted] ***

Revdex.comBryant Woods SouthAmherst, NY 14228Response: ID [redacted] Dear [redacted] did purchase orthotics along with arch supports from our Rochester Store on 4-24-Care Credit was used (copy enclosed)Both applied on the same application with the same rep who happened to be the store managerThe backof the application does have the Right to Refund information on it along with the Care Credit packet that the application is detached fromThe packet that contains the Right to Refund information is given to the customer to take home with them (enclosed is a current packet with application).At time of purchase instructions, warranty, exchanges, and no return policy had been gone overOur return policy is posted in the store, on our receipt, in our warranty/instruction book, and warranty sheet that was signed off on by both on the samesheet (all copies of each enclosed)We do follow up calls after the purchase to help with any questions, break in time, and assess if any exchanges are neededphone calls were placed (copies enclosed) and each time a message was leftThere were no calls returned to the storeWe did receive a letter dated 4-20-a year after purchase asking for a refundI did call and set up a date along with a time that I myself would be able to meet them at the Rochester location to do an exchange to help gain more positives with the productWe did meet 5-15-2016, but exchange was refused without trying any other product onA store credit was also refusedI explained again that we do have a no refund policyAn exchange at no charge can be done even though it is a year later along with our calls after their purchased to work with them were not returnedStore Credit is also an option with the return of the product that can be used for shoes instead of an exchange.Sincerely,Theresa M [redacted]

RevDex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved. Regards, [redacted]

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] RevDex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted]

In response to complaint # [redacted] the customer has been issued a full refund on 11/20/at the Good Feet Store in Encinitas.Thank you

The Good Feet Store after reviewing our recorded store video footage from the store that day found that the client was very pleasant and felt relief at her time of purchaseThe Sales Rep and Store Manager of years were present at the time of the saleWe found that nothing was misrepresentedIf comfort is her issue Good Feet offers unlimited exchanges to help with comfortIf this is not desired we offer store credit with a 20% service charge

Revdex.com, Thank you for the opportunity to resolve this situation As our Revdex.com customer service record supports, our customers and customer satisfaction are our top priority As [redacted] indicated, he purchased our products over year ago Following *** [redacted] purchase, we made follcalls and attempted to address any concerns he may have had with the product purchased with in our day return policy All was well for a year On or about August 18th, 2014, he called our store and spoke to his sales representative about getting a refund His sales representative explained our day return policy and despite being over year, she asked [redacted] if he would like to come back into the store so we can check he size and try to get the right fit He demanded his money back and threatened her that he was going to the Revdex.com As much as we dasire to help [redacted] get the right product or fit, we will not refund any money after one year of the transaction We appreciate your support in this matter Regards, [redacted]

To whom it may concern, It is my understanding that Mr [redacted] made a purchase from a Good Feet Store many years agoThis Good Feet Store is no longer in businessBecause each Good Feet Store is individually owned and operated; resizing policies will vary from store to storeAlthough Good Feet arch supports have a Limited Lifetime Manufactures Warranty, Good Feet corporate does not have a Lifetime Resizing PolicyThis obviously must have been a policy this particular owner offeredIt is also customary that if our customers who have been wearing Good Feet arch supports for several years, and they start to feel as if the supports are no longer working, or something doesn't feel right;' this is generally an indication that the supports need to be replaced under their warranty, which we will be more than happy to do for Mr***, and will even waive the $shipping and handling feeHaving his supports replaced is always the first step we do before a possible resize would take place, and in most cases; if a customer needs a new size; a new purchase is made as in eye lenses, worn tires, etcBecause Mr [redacted] is so determined about being resized; Good Feet will gladly resize him via the mail, (which I do all the time) through corporate, as we can not insist a individual store owner to extent a policy that is not theirs nor is corporate'sI have returned his call only to receive his voicemailPlease have Mr [redacted] contact me at: ###-###-#### ex: ***, and I will gladly sent him a print kit for his resize requestSincerely, [redacted]

Hello ***,
Thank you for forwarding on the complaint from *** *** ***, Case # ***
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I just received an email for the very first time from ***, requesting a refund from a purchase she made back in In her email which I've copied and pasted; she mentioned that the supports worked well for her until 2013, which she then went back to the store and had them replaced under their "lifetime" warrantyMany times our customers will come back to get their supports replaced under their warranty if their feet are staring to bother them againWhen Good Feet replaces them with a new pair, the customers are back to getting the relief and better/stronger support from the new pairIt appears from to just now, *** needs to have her supports replaced again, or even adjusted in size or strength which I offered, however she is requesting a refund instead.
Please understand ***, Good Feet is a retail arch support store, and has a store policyThe standard Good Feet store policy is: to day re-size/exchange, no refundsThis is stated on the sales receipts (many stores have their customers initial the policy at the time of purchase) as well as posted in the stores, and Good Feet will continue to work with our customers in assisting them with the best supports for their lifestyle and needsHowever; ***'s request for a refund from a purchase years later is quite surprising, and unfortunate, as Good Feet cannot refund on a purchase made years ago.
Below is our email conversation and what Good Feet has offered:
I got your message about
no refund so what I am suppose to do with the arch support I got? I am
going to a podiatrist now to see if I can get some custom molded orthotics for
my pain so I just wasted $dollars for nothing so now I am going to have to
spend more money for custom molded orthotics
On Wednesday, January 28, 5:PM, *** *** wrote:
Hello ***,
Thank you for visiting
the Good Feet websiteYour feedback is very important to us
Good Feet is sorry to
hear that you feel your supports are no longer providing you the relief and
support that they had when you first made your purchase, and are inquiring
about a refundDue to the length of time you have had them, and refund is not
possible
Although you’ve had to
have them replaced, there is a chance that they either need to be replaced
again, or you could possibly be moved into a stronger one, or your size needs
to be adjusted
If you have any further
questions; please don’t hesitate to give me a call.
Sincerely,
*** ***
Director of Customer
Service & Franchise Training
Dr’s Own, Inc
GoodFeet Worldwide
P:: | T::
| F::
Farnsworth Ct |
Carlsbad, CA
E:: ***@goodfeet.com | W:: www.goodfeet.com
“Have patience with all things, but, first of all with yourself”
- Saint Francis de Sales
From: '*** ***' via General Info [mailto:[email protected]] Sent: Tuesday, January 27, 7:PMTo: [email protected]: the arch support I brought
I am sending this e-mail to ask a question about can I get my money back or
some of my money because my understanding was that the arch support ( the
diamond ) which I paid $dollars for was to relieve me of my foot aching all
the time I brought them in February 19,and they work for a little while
then I had to get a replacement pair through the warranty in February 22,I
still have my original receipt and recently I had to go see a podiatrist about
my feet still aching I have a report from the podiatrist and hr is recommend
that I get custom molded orthotics since the support arch are not suitable for
my feet hurting all the time also the second pair I got only help relived the
pain for two months so my feet have been in pain everyday I have tried changing
shoes and the pain is relieve for a short period of time
Please let me know if there's anything else you need.
Sincerely,
*** ***
Director of Customer Service & Franchise Training

Dear ***,
Since your initial purchase on 6/10/13, we have tried hard to adjust and replace the arch supports that you purchased As of today, 9/9/14, a year after purchase, we are still willing to assist you in making things right The best we can do at this point is to issue you a store credit in the amount of your original purchase of $ You can use this credit amount in exchange for shoes, running shoes, accessories and even a gift card Please contact *** in our *** *** store to assist you in you store credit exchange (619-278-0815)
Regards,
***

Greetings ***,
In response to complaint ID *** filed by *** ***; Good Feet's original response dated: Feb 3rd, stated that due to the length of time *** has had the supports, a refund is not possibleThe standard Good Feet policy is to day re-size or exchange, no refundsThis policy is stated on the sales receipt***'s original purchase was made back in the year 2010.
Good Feet is offering to go far beyond our standard policy and offer to exchange her supports for a different size, and/or style at no additional cost to herGood Feet will send her out a print kit for her to make her footprints on to send back to Good Feet (Good Feet will supply the shipping and handling fee) and will use the prints and some further information provided by ***, to re-size her and send her out some other supports to try, at no cost to herGood Feet carries over different styles of supports to choose from.
Please let *** know, to provide us with her mailing address so we may send her out a print kit to further assist her with an exchangeSincerely,
*** ***, Director of Customer Service

Dear Dispute Resolution Department, We did come to a resolution for *** *** ** #***Ms*** purchased on 04/05/Ms***, did come in with a Dr***, and we did do a partial refund for $Ms*** was happy when she left and said when her credit card goes
threw with the return she will call the Revdex.com back to remove the complaintGood Feet strives to provide excellent customer service to our customers. Sincerely, *** ***
Tucson Store ManagerP: 520-327-3163E: [email protected]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ** *** and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
Regards,
*** *** **
I appreciate the jester at this time, I just feel very strongly that the product didn't work for me and I gave it ample time to workThere is nothing in the store which I would be interested in using store credit for although I would accept a refund of $at this timeI understand the time frame it has been, and a year after the purchase I'm completely satisfied if you can refund this amount