The Friendly Wash Laundromat

Initial Business Response /* (1000, 5, 2014/07/03) */
Contact Name and Title:*** Manager
Contact Phone:***
Contact Email: ***@gmail.com
Immediately upon learning of the customer's experience, management called him to apologize and rectify the situationWe checked
the cameras to see what might have happened to his clothes, but were not able to figure out exactly what happenedWe reimbursed the customer and gave him some additional store creditHe said that he is happy and appreciative now of how we respondedAdmittedly, we did have a breakdown in communication between store employees and management, partly because we changed our phone number for customer complaints, and not all employees were awareThat is why it took so long for us to respond to the customerWe have taken steps to make communication between employees and management more effective so that this does not happen again