Initial Business Response / [redacted] (1000, 5, 2016/06/03) */ For the record [redacted] purchased a custom order from us which, as it states on her receipt, is considered a Final SaleWe graciously offered her the regular 15% restocking fee for a regular return item, also written on her receipt, as an alternative for exiting her purchase, even though we were fully within our right to not offer any sort of refund due to the custom order commitmentShe was in and out of our south store many times, laying for hours on the mattresses as well had numerous phone calls to our staff BEFORE deciding on her purchase [redacted] Initial Consumer Rebuttal / [redacted] (3000, 7, 2016/06/06) */ (The consumer indicated he/she DID NOT accept the response from the business.) The only part of the order that was "custom" was a four-inch box spring instead of the standard six-inchCost $ The mattress at $was not custom and the delivery, which would not be arranged until the mattress was delivered to the store in ten days, was not customAnd yet, I was charged 15% cancellation for the delivery and 15% cancellation fee for mattress When I told you on Monday, June 6, I [redacted] wanted to be certain about my choice, you told me I had until the end of the week with no loss to delivery times You did not advise me of a cancellation fee and because I ordered the phone I had no receiptYou wouldn't email the receipt and you told me I couldn't pick it upIt would be given to me at the time of deliveryIn other words, I bought something for which I could not get a receiptThat means I had no idea about any of your policies until I cancelled I was not in and out of the store many timesI was also purchased a piece of foam I expect a cheque in the full amount of $sent to me as a gesture of goodwill and to account for your errors in failing to advise me of your policies, verbally or through a receipt
Initial Business Response /* (1000, 5, 2016/06/03) */
For the record [redacted] purchased a custom order from us which, as it states on her receipt, is considered a Final Sale. We graciously offered her the regular 15% restocking fee for a regular return item, also written on her receipt, as an...
alternative for exiting her purchase, even though we were fully within our right to not offer any sort of refund due to the custom order commitment. She was in and out of our south store many times, laying for hours on the mattresses as well had numerous phone calls to our staff BEFORE deciding on her purchase.
[redacted]
[redacted]
Initial Consumer Rebuttal /* (3000, 7, 2016/06/06) */
(The consumer indicated he/she DID NOT accept the response from the business.)
The only part of the order that was "custom" was a four-inch box spring instead of the standard six-inch. Cost $250.00.
The mattress at $2075.00 was not custom and the delivery, which would not be arranged until the mattress was delivered to the store in ten days, was not custom. And yet, I was charged 15% cancellation for the delivery and 15% cancellation fee for mattress.
When I told you on Monday, June 6, I [redacted] wanted to be certain about my choice, you told me I had until the end of the week with no loss to delivery times.
You did not advise me of a cancellation fee and because I ordered the phone I had no receipt. You wouldn't email the receipt and you told me I couldn't pick it up. It would be given to me at the time of delivery. In other words, I bought something for which I could not get a receipt. That means I had no idea about any of your policies until I cancelled.
I was not in and out of the store many times. I was also purchased a piece of foam.
I expect a cheque in the full amount of $381.54 sent to me as a gesture of goodwill and to account for your errors in failing to advise me of your policies, verbally or through a receipt.
Initial Business Response / [redacted] (1000, 5, 2016/06/03) */ For the record [redacted] purchased a custom order from us which, as it states on her receipt, is considered a Final SaleWe graciously offered her the regular 15% restocking fee for a regular return item, also written on her receipt, as an alternative for exiting her purchase, even though we were fully within our right to not offer any sort of refund due to the custom order commitmentShe was in and out of our south store many times, laying for hours on the mattresses as well had numerous phone calls to our staff BEFORE deciding on her purchase [redacted] Initial Consumer Rebuttal / [redacted] (3000, 7, 2016/06/06) */ (The consumer indicated he/she DID NOT accept the response from the business.) The only part of the order that was "custom" was a four-inch box spring instead of the standard six-inchCost $ The mattress at $was not custom and the delivery, which would not be arranged until the mattress was delivered to the store in ten days, was not customAnd yet, I was charged 15% cancellation for the delivery and 15% cancellation fee for mattress When I told you on Monday, June 6, I [redacted] wanted to be certain about my choice, you told me I had until the end of the week with no loss to delivery times You did not advise me of a cancellation fee and because I ordered the phone I had no receiptYou wouldn't email the receipt and you told me I couldn't pick it upIt would be given to me at the time of deliveryIn other words, I bought something for which I could not get a receiptThat means I had no idea about any of your policies until I cancelled I was not in and out of the store many timesI was also purchased a piece of foam I expect a cheque in the full amount of $sent to me as a gesture of goodwill and to account for your errors in failing to advise me of your policies, verbally or through a receipt
Initial Business Response /* (1000, 5, 2016/06/03) */
For the record [redacted] purchased a custom order from us which, as it states on her receipt, is considered a Final Sale. We graciously offered her the regular 15% restocking fee for a regular return item, also written on her receipt, as an...
alternative for exiting her purchase, even though we were fully within our right to not offer any sort of refund due to the custom order commitment. She was in and out of our south store many times, laying for hours on the mattresses as well had numerous phone calls to our staff BEFORE deciding on her purchase.
[redacted]
[redacted]
Initial Consumer Rebuttal /* (3000, 7, 2016/06/06) */
(The consumer indicated he/she DID NOT accept the response from the business.)
The only part of the order that was "custom" was a four-inch box spring instead of the standard six-inch. Cost $250.00.
The mattress at $2075.00 was not custom and the delivery, which would not be arranged until the mattress was delivered to the store in ten days, was not custom. And yet, I was charged 15% cancellation for the delivery and 15% cancellation fee for mattress.
When I told you on Monday, June 6, I [redacted] wanted to be certain about my choice, you told me I had until the end of the week with no loss to delivery times.
You did not advise me of a cancellation fee and because I ordered the phone I had no receipt. You wouldn't email the receipt and you told me I couldn't pick it up. It would be given to me at the time of delivery. In other words, I bought something for which I could not get a receipt. That means I had no idea about any of your policies until I cancelled.
I was not in and out of the store many times. I was also purchased a piece of foam.
I expect a cheque in the full amount of $381.54 sent to me as a gesture of goodwill and to account for your errors in failing to advise me of your policies, verbally or through a receipt.