The Floor Store

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me However, they're claims to have contacted us are falseThe company contacted us after getting a negative rating from you, and asked to resolve the matterThey have come out and done some repairs and we have paid in fullWe are greatful to be done with this company and would not recommend them to anyoneThank you for your help in this matter [redacted]

Initial Business Response / [redacted] (1000, 8, 2014/07/17) */ we have had trouble finding spindles that will fit mr [redacted] stairs mr [redacted] has reslected and we have started the installation as of 7/17/ we will make sure Mr [redacted] is satisfied with the finished job

The best store for any kind of flooring! I will never go anywhere else! [redacted] and his staff are top notchDon't waste your time at the big box, get the service and product you want at a fair price here

Initial Business Response / [redacted] (1000, 5, 2014/07/18) */ Good Morning, This complaint went to my email spam so I am just now reviewing it***, our Regional Manager is off until Monday the 21st, at which time I will have him research and reply Thanks, [redacted] CEO Initial Consumer Rebuttal / [redacted] (3000, 10, 2014/07/21) */ (The consumer indicated he/she DID NOT accept the response from the business.) Please help usPlease proceed in helping us with the Floor StoreThe first statement from [redacted] is a lieIts been almost a month since he visited our homeWe constantly called him but he mentioned he's working on his off day ..like we are the problem not themIf we are important, why don't he assist/call on his days of workEven his first visit he mentioned, he's working on his off dayTake it from meThis is not manufacture's issue it is an installation errorAlmost our entire floor is a mess: gaps, hollow spots, and caulking (on even flooringWe have blue tape all over the floor waiting for inspector to come for a monthHe is trying to escape/delay responsibleHe called us and asked "why did we do this to him" (tried to blame us again) not what he could do to help or I'm so sorry how can I help you nowAfter Revdex.com called, he was suppose to call the flooring manufacture again last week to try to make them come to our home earlier but we didn't hear back from himWe paid this company over $11,and they still will not take the responsibility for a bad installation (their contractor)We mentioned to [redacted] that gaps, caulking, drilling whole in the existing installed wood was not an option and that's not what we paid forIt's almost 3/of the floor that was installed improper At this point, we would like a full refund for the entire amount of flooring from the floor store, constructions clean-up, air duct cleaning, and hoteling stay plus meals for the next installationPlease help usEven this has made a difference Final Business Response / [redacted] (4000, 12, 2014/07/22) */ The Floor Store would also like to resolve this problem as quickly as possibleWe have an independent inspector scheduled to look at the floor tomorrow, July 23, This inspector is licensed by the state of California and we really need his opinion before we proceed with a solution Asking for a full refund at this point is not an optionWe need to determine exactly what the problem isWhen the inspector is able to give us his opinion of what the cause of the problem is we will be prepared to offer the client several options to resolve the issue

[redacted] [redacted] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me I will wait until for the business to perform this action and, if it does, will consider this complaint resolved Regards, [redacted]

As senior citizens, this was one of our most awful purchasing experiences, ever We chose a beautiful carpet and went with the padding that the sales associate recommended The padding was not compatible with the soft nylon carpet and resulted in a severe suction when trying to vacuum with our upright They would not correct and we had to purchase a new, expensive canister vacuum as recommended by the Carpet and Rug Institute for this type of problem The installers played loud music all day, made a mess throughout, did sloppy work that had to be redone and damaged furniture and more Then, while attempting to negotiate a fair settlement, The Floor Store filed a lien against our home, resulting in our having to hire an attorney We passed on a minimal settlement offer as they wanted us to stipulate to not pursuing any legal recourse or disparaging The Floor Store's name in any way including social media Again, a terrible experience!

The best store for any kind of flooring! I will never go anywhere else! [redacted] and his staff are top notch. Don't waste your time at the big box, get the service and product you want at a fair price here.