The Fix

It has nothing to do about the screen protectorThe screen protector is to help prevent damage to the screen in which if the damage is high the screen will crackIf you like I can offer you another screen protector with no chargeThank you,The Fix Management

Mr Via 's company is well run professional courteous His company does excellent work!

Revdex.com: I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted] I understand that the phone was cracked but my complaint is about being misinformed on the screen protectorHad I been informed correctly about the the correct screen protector to purchase, there is an argument that my phone would not have crackedI was given no choiceIt was done for me in the store and no communication about different screen protectors was given to meThe servicer in store admitted I should have gotten the screen protector that was on his phoneBecause the right screen protector was not given to me, I feel this is the reason my phone cracked and do not think I should be held responsible for the damage incurred on my phone Regards, [redacted]

Mr Via 's company is well run professional courteous
His company does excellent work!

I am sorry for any inconvenience you may have, but we can not be responsible for you damaging your phonePlease bring the phone in and I can offer a discount on any repair

Revdex.com: A glass *** screen will be given to the business in exchange for the rate of the service, if I understand correctly.
Regards,
*** ***

The store policy is written clearly on a photo frame right next to the registerIt states "No Returns, Exchange only" and also it says it in the receiptSince the case was new it just needed to be adjusted correctly to his phoneI did fix the case where he was having a little issue on it and
after that it was working finebut he still insisted to get a refund and when he was denied to get a refund since the case had no issues what so ever, he started to take the policy sign and push it off the desk and started yelling at me

Sorry to hear about that, since the screen has been broken and as the policy that is a physical damage and it voids out the warrantyAt this point all I can do is give you a discount on your next visit to the store.Thank you,The Fix Management

Sorry I can not do any refund as it states in the receiptWe did fix your phone in a working condition, we are not responsible for any physical or water damageThe best I can do is give you a discount on any other repairs.Thank you,The Fix management

Initial Business Response /* (1000, 7, 2015/12/09) */
Contact Name and Title: The Fix
Contact Phone: XXXXXXXXXX
Contact Email: [redacted]@gmail.com
The money has been refunded fully at the request of the customer. 11/21/2015

Dear [redacted]  this is the new manager of The Fix store ,we are sorry for the issue you had with your phone after our technician worked on it, our warranty cover every malfunction on the screen for 3 month (unless if the screen have a physical damage caused after the repair) .you said apple...

store checked the phone and they confirm the phone has no problems .but we like to recheck it for you and if it need any replacement we will take care of it as no charge note : if the phone screen has a physical damage we will apply a discount on a new screen replacement [redacted] :Store ManagerThe Fix [redacted] ,MA [redacted] tel :###-###-####

I am writing this letter in response to the complaint letter you have sent me recently. ( [redacted]) I remember clearly when I fixed the phone ([redacted] 5) it was working fine. Generally when I fixed a phone, before I give it back to the customer, I always check everything on it just to make sure that...

the customer wont have any problems on it. The gentleman came here and he stated he needs a screen repair. I fixed his screen and charged 80.00 & tax for the service. The next day his girlfriend came back with a broken screen and they want me to fix it again for free. On every screen I fix, I give one year warranty. this warranty means that if something goes wrong with my part and my labor, I can fix the phone for free unless there is any physical damage on it. The claim that I use cheap materials is just not true. I fix anywhere from 15 to 20 phones a day and have been operating the same store since December. I have never had any complaints about my parts or labor before. He also stated that his home button wasn't working. If it wasn't working when I gave him the phone why didn't he tell me right away, instead of waiting another day. This is the question I would like to ask him. All of these screens are made of glass and naturally glass breaks when you hit something. the glass can not break easily just by pressing on it. I have a name and reputation here. I am not a greedy person. I would like to give their money back of course. I only need a fully functional, not broken [redacted] 5 screen. If they want to give my screen back, I can give them a refund.

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted].  
 
Regards,
[redacted]

It has nothing to do about the screen protector. The screen protector is to help prevent damage to the screen in which if the damage is high the screen will crack. If you like I can offer you another screen protector with no charge. Thank you,The Fix Management

Revdex.com:
I have reviewed the...

response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted].  I understand that the phone was cracked but my complaint is about being misinformed on the screen protector. Had I been informed correctly about the the correct screen protector to purchase, there is an argument that my phone would not have cracked. I was given no choice. It was done for me in the store and no communication about different screen protectors was given to me. The servicer in store admitted I should have gotten the screen protector that was on his phone. Because the right screen protector was not given to me, I feel this is the reason my phone cracked and do not think I should be held responsible for the damage incurred on my phone.
 
Regards,
[redacted]