The Fath Group

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolvedI was NEVER told of a 50% cancellation policyI was NEVER told I had a choice of deposit or payment in full.Kareem took the fee for a custom coat for a lab coatThis is not an overcoat.I was told the policy of a custom shirtSeize makes a pattern, and then fabricates from this pattern.I told kareem repeatedly that I use at least two coats a weekI needed more than oneI NEVER planned on purchasing a one only coatThis does not make sense for a doctor.I was handed a receipt, folded around my credit cardThis is the ONLY policy that I am now having to pay for\I swear, on God, that Kareem NEVER told me of the cancellation policy If he had, I would have either not completed the transaction, or paid a deposit onlyI have been in private practice in NYC for yearsI have never had a vendor lie to this extent I was severely overchargedI do not have buyer's remorseI simply do not like to be ripped off.I need these items, but I am not willing to be takenI had offered : to buy the pattern and have item made elsewhere, to pay a cancellation fee for the time spent fittingMy queries were never answered.I got a phone call, weeks later, that the items were in and come try them onKareem is not telling the truth.VISA listened to Kareem (manager) policy of a cancellation fee of 50%, stating I signed a receipt and was told of the cancellation policy I paid, and I was handed a receipt wrapped around my credit cardNever was it said verbally that I had signed a 50% cancellation feeI SWEAR, IN A COURT OF LAW, THAT I WAS NEVER TOLD OF ANY CANCELLATION POLICYI WAS NEVER TOLD THAT ONE ITEM WOULD BE A PATTERN ITEM AND THE OTHER WAS NOT.Kareem is lying to you and to me, for the sake of moneyThe item was purchased on American ExpressAmerican Express was purchased by VISAToday I cancelled the VISA card because of this dispute.VISA is listening to his lies, and the only thing I have in writing is a receipt, no contractMy mistake was to trust him I will go to the shop tomorrow to pick up my itemsTHIS WAS NEVER OFFERED.I will take this to the District Attorney's office.If Kareem had told me he was charging me for an overcoat (as a lab coat) I would not have completed the transactionI understood the money I paid was to be for a pattern and for an item, as he explained to me about the blouseInstead, he charged me ten times the amount for the blouse for a one of a kind itemI assure you, if this policy had been explained to me as it was when I called two days later, I would never have completed this transactionKareem is a liar, for the sake of moneyI will take this to a higher leveliIf he had admitted he made an error in pricing, I would have accepted that, but he continues to fabricateI WAS NEVER TOLD THAT I WAS NOT PAYING FOR A PATTERN FOR AN ONGOING ITEM, THAT A LAB COAT IS PER PIECE ALWAYSKAREEM TOLD THIS TO ME FRIDAY, JUNE 11, WHEN I CALLED WITH CONCERNS THAT I WAS NOT BEING TOLD THE TRUTH.I was NEVER told to pick up my itemsI was told to come and get fitted for the itemsHe continues to lieHE IS LYINGVISA LISTENED TO THE STORE'S POLICYI WAS NEVER TOLD OF THIS POLICYI WAS RIPPED OFF, AND LIED TOI WAS NEVER OFFERED MY ITEMS EXCEPT TO CALL AND TRY THEM ON, IGNORING THAT I HAD CANCELLED THE ORDER WEEKS PRIORI will take this to court, and I am putting in complaint to the DA's officeI am a surgeonI do not lie for a living Sincerely, [redacted]

*** *** made a purchase on 6/*/of custom shirt and custom lab coat including a pattern fee for the lab coatOur return policy states, “One month exchange for store credit on unopened or unused merchandiseNo refunds, No exchanges on tailored, altered or custom items50% non-refundable
deposit on custom and special orders.” This is on the receipt and is displayed at the checkout counterAll aspects of the custom order procedure were discussed with the customer for both the shirt and coat ordersThe prices of the orders were quoted to the customer prior to taking measurements for the custom orderShe was given the breakdown of the pricing and total of the order before her credit card was chargedThe initial consulting consisted of a discussion about what she wanted to make and fabric choicesEach piece was priced out and she then made her selection based on price and quality of fabricShe asked what would happen if she didn't like what she got in the endThe options were explained to her; a remake of the piece, or if it didn’t turn out to her satisfaction she was only obligated to pay the 50% non-refundable depositWe charged the customer the price of a custom handmade unlined long coatOur pricing calculations originate from the charge we receive from the factory in ItalyThey would charge us their cost for an overcoat so we had to start our pricing calculations from that pointThese calculations include the cost of the fabric, production, a surcharge for production of an individual piece, all shipments, US customs duties as well as the backend costsThere are a number of expenses Seize sur Vingt incurs as soon as a custom order is placedThe fabric for the shirt and coat were ordered on 6/*, the day the order was placedOur factory starts making a paper pattern by hand the day after they receive the orderThe custom lab coat order included a full set of custom measurements and a video by our fitter in New YorkThe video is edited off sight in our design office and put together with a detailed written order to communicate with ItalyIt is also reviewed and approved by the owner prior to submitting to ItalyThis all takes a great deal of timeOur products are high end, luxury garments and the pricing reflects the quality of fabric, production and serviceWhen a custom order is taken at the store, the administrative process starts immediatelyBy the time the customer had called back and wanted to cancel the order, the fabric had been ordered and the backend process had been completed and a pattern was in work at the factoryShe was told it was too late when she had called to cancel the order and was again reminded of the return policy and that the order was quoted to her before she was chargedIt was noted to her that not only was the policy explained to her up front but that it was included on the receipt as wellAt that point, it was agreed that we would give her the fabric and pattern we made for her and she would lose her 50% depositAfter this agreement was made, and without notifying us, the customer initiated a chargeback with the credit card company for the full amount of the order, $3,*75.95, not the 50% depositThe customer chose to pay in-full for the orderWe had already agreed with the customer to refund the amount, net of the deposit, since she did have buyer’s remorseThe pattern was delivered from Italy a week after that conversationWe responded to the credit card company for the chargeback with the explanation above and they in fact agreed with us and returned half of the chargeback amount which is the amount of the 50% non-refundable depositWe had agreed with the costumer, prior to the chargeback, that we would refund her the 50% balance she paid up front, and give her the shirt and coat patterns to be made elsewhere at a price point she was more comfortable withAs a note she never looked at the shirt or jacket we custom made for herAs the return policy was given to her verbally and on her receipt as well as posted at the register, we feel that her the 50% balance she ultimately received from the chargeback is fairWe take great pride in our custom program including the full service we provide to the customerWe also know our long standing master fitters are honest and straightforward individuals who would not be involved in deceptive sales practicesPricing for all orders, including this one, are discussed up front and explained thoroughlyWe made every effort to work with this customer to have an equitable outcome

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolvedI was NEVER told of a 50% cancellation policy. I was NEVER told I had a choice of deposit or payment in full.Kareem took the fee for a custom coat for a lab coat. This is not an overcoat.I was told the policy of a custom shirt. Seize makes a pattern, and then fabricates from this pattern.I told kareem repeatedly that I use at least two coats a week. I needed more than one. I NEVER planned on purchasing a one only coat. This does not make sense for a doctor.I was handed a receipt, folded around my credit card. This is the ONLY policy that I am now having to pay 2000 for. \I swear, on God, that Kareem NEVER told me of the cancellation policy.  If he had, I would have either not completed the transaction,  or paid a deposit only. I have been in private practice in NYC for 20 years. I have never had a vendor lie to this extent.  I was severely overcharged. I do not have buyer's remorse. I simply  do not like to be ripped off.I need these items, but I am not willing to be taken. I had offered : to buy the pattern and have item made elsewhere, to pay a cancellation fee for the time spent fitting. My queries were never answered.I got a phone call, 6 weeks later, that the items were in and come try them on. Kareem is not telling the truth.VISA listened to Kareem (manager) policy of a cancellation fee of 50%, stating I signed a receipt and was told of the cancellation policy.  I paid, and I was handed a receipt wrapped around my credit card. Never was it said verbally that I had signed a 50% cancellation fee. I SWEAR, IN A COURT OF LAW, THAT I WAS NEVER TOLD OF ANY CANCELLATION POLICY. I WAS NEVER TOLD THAT ONE ITEM WOULD BE A PATTERN ITEM AND THE OTHER WAS NOT.Kareem is  lying to you and to me, for the sake of money. The item was purchased on American Express. American Express was purchased by VISA. Today I cancelled the VISA card because of this dispute.VISA is listening to his lies, and the only thing I have in writing is a receipt, no contract. My mistake was to trust him.  I will go to the shop tomorrow to pick up my items. THIS WAS NEVER OFFERED.I will take this to the District Attorney's office.If Kareem had told me he was charging me for an overcoat (as a lab coat) I would not have completed the transaction. I understood the money I paid was to be for a pattern and for an item, as he explained to me about the blouse. Instead, he charged me ten times the amount for the blouse for a one of a kind item. I assure you, if this policy had been explained to me as it was when I called two days later, I would never have completed this transaction. Kareem is a liar, for the sake of money. I will take this to a higher level. iIf he had admitted he made an error in pricing, I would have accepted that, but he continues to fabricate. I WAS NEVER TOLD THAT I WAS NOT PAYING FOR A PATTERN FOR AN ONGOING ITEM, THAT A LAB COAT IS 3200 PER PIECE ALWAYS. KAREEM TOLD THIS TO ME FRIDAY, JUNE 11,  WHEN I CALLED WITH CONCERNS THAT I WAS NOT BEING TOLD THE TRUTH.I was NEVER told to pick up my items. I was told to come and get fitted for the items. He continues to lie. HE IS LYING. VISA LISTENED TO THE STORE'S POLICY. I WAS NEVER TOLD OF THIS POLICY. I WAS RIPPED OFF, AND LIED TO. I WAS NEVER OFFERED MY ITEMS EXCEPT TO CALL AND TRY THEM ON, IGNORING THAT I HAD CANCELLED THE ORDER 6 WEEKS PRIOR. I will take this to court, and I am putting in  complaint to the DA's office. I am a surgeon. I do not lie for a living.
Sincerely,
[redacted]

[redacted]
[redacted]   As stated in our initial response to the Revdex.com, [redacted] made a purchase on 6/*/16 of 1 custom shirt and 1 custom lab coat including a pattern fee for the lab coat.  Our return policy states, “One month exchange for store credit on unopened or unused merchandise. No refunds, No exchanges on tailored, altered or custom items. 50% non-refundable deposit on custom and special orders.”   This is on the receipt and is displayed at the checkout counter.  All aspects of the custom order procedure were discussed with the customer for both the shirt and coat orders.  The prices of the orders were quoted to the customer prior to taking measurements for the custom order. She was given the breakdown of the pricing and total of the order before her credit card was charged. She asked what would happen if she didn't like what she got in the end.  The options were explained to her; a remake of the piece, or if it didn’t turn out to her satisfaction she was only obligated to pay the 50% non-refundable deposit.  (See attached receipt for written refund policy) The day her order was placed, we started the purchasing and administrative processes involved in a custom order. These up front processes, as explained in the original response, take quite a bit of time and expense. By the time the customer had called back and wanted to cancel the order, the fabric had been ordered, the backend process had been completed and a pattern was in work at the factory. She was told it was too late when she had called to cancel the order and was again reminded of the return policy and that the order was quoted to her before she was charged. It was noted to her that not only was the policy explained to her up front but that it was included on the receipt as well. In her complaint, [redacted] stated that she was ignored by the staff when she called regarding the cancellation.  The sales staff did in fact speak with her a number of times, including her call a few days after the order.  There were a few conversations with the sales staff before she protested the charges with the credit card company.  The week of June 11, our sales person Karim was on vacation so the Owner of the company called her twice and left messages both times to discuss the issue.  When Karim got back from vacation he called and left a message as well on 6/**.  (See attached email.) Since [redacted]’s initial complaint to the Revdex.com, she has been in the store on */** to pick up her jacket and shirt.  Apologies were made and accepted on both sides and we told her we would send her the fabric once our Italian factory re-opened from holiday so she could have her jacket made elsewhere more inexpensively.  (See attached email)  She was in the store again on */** for a shirt fitting which she was very happy with. (See attached photos and email about that fitting.)  We will modify the shoulders on the shirt and she is interested in ordering more. Eve E[redacted] Production & Finance Manager Groupe 16sur20, LLC (Seize sur Vingt) Ofc: [redacted]