"Hair replacement project"- No guidelines were ever discussed verbally or through email/textI inquired numerous times verbally about process, hair quality, my own personal role and also to have original contract (one for extensions) revised, as I had not given authorization for my photos to be used in any way.The email submitted by The Extentionist to the Revdex.com, from myself to them about the contest has been altered by themI have submitted the original indicating the omitted sentenceThe e-contact submitted has also been alteredObviously a very easy thing for The Extentionist to do, I was never provided a copy, I don't know if any customer is but I have provided emails stating I did not give authorization for my photos to be used.In receiving the closure, it also was never actually made clear if I won a contest or if The Extentionist was trying to correct the mistake they made by selling me the extensionsNo where on the video am I noted as a "contest winner" as previous winners are.I also have emails stating the quality of the closure is the same as the extensions I purchasedI have been told by Megan L [redacted] (owner) that they are from a new company and lower in qualityHaving the closure meet The Extentionists "standards" is irrelevantThis shouldn't be about opinions, I'm simply after factsI have been out right lied to in writing by The ExtentionistHaving the closure colored, washed, blow dried is irrelevant tooThis is again about myself coming in November for a consult with The Extentionists hair professionals and been sold a product that I should not of been soldI realize there is a no refund policy but does The Extentionist ever take responsibility when their staff makes a mistake? Why should this be the financial responsibility of the customers who are primarily going through an extremely emotional time?If Megan L [redacted] feels this is necessary to burden the court system with, then I have nothing to hideI find it appalling that they would alter my emails and contracts and that makes me want to have this video taken down even more as I cannot support anyone that would do this[redacted]
Back in October, [redacted] came to us with reports of her natural hair not being able to support the extensions, and at that time did mention she was taking medications which also caused hair loss as an added side effectWe had advised that we should take the extensions out to ensure there would be no damage to her natural hair- though our manager Leslie wanted to do something to help [redacted] Leslie contacted Megan our owner, to see if there was something we could do to help her.Megan offered for [redacted] to receive a completely complimentary closure via our new vive le hair systems hair line, in return for herself to appear on camera to showcase the transformation for our salon [redacted] agreed to appear on camera, which she did, and in return, as promised, we ordered the closure at our expense, coloured her closure at our expense, as well as coloured her natural hair at our expenseAdditionally, [redacted] benefitted from complimentary professional makeup services, all at our expense for our day of filming, which we were over the moon happy to provide for her.A short time later, [redacted] contacted our manager Leslie to bring up some issues regarding the piece not feeling the same as her set of extensionsShe stated that the hair was unruly, tangled, and felt like strawShe made an appointment and asked to have the piece removed, though we had offered to give her a complimentary "blowout", which is a wash and style, to see for ourselves what the issues were first handAs stated, [redacted] asked us to simply remove the closureWe told [redacted] that we would wash it while it was off her head to as the closure.At the time in which we washed and treated the closure, our manager and lead stylist both noticed product build up on the closure, though upon washing it, blow drying it, and styling it, we found it to be in perfect shape, even more so once the product build up was off[redacted] had mentioned to us that she would like to replace the closure, and at that time did mention that she wouldn't mind paying for it (as this closure was complimentary)In her email, it reads"I am still willing to invest in any piece that is of a quality that you guaranteeI have ideas about styles and colorI just absolutely need a way to move forward.I've openly stated how timing is now an issue." [redacted] had stated to us that she had a wedding to attend, so "timing was now an issue".To remedy that, Leslie came up with a brilliant ideaKnowing [redacted] 's time constraints, as well as the fact that we had removed all product build up and were again confident in the closure's quality, Leslie suggested that we install clips onto her closure, so that she could clip it on and off as she pleasesLeslie mentioned that this would be easier to care for, and she wouldn't have to style it as muchAlso great on the product build up side of things! Leslie talked it over with Megan first, who thought it would be best to discuss this over the phone with [redacted] (as Leslie and Megan were both in Calgary training a new manager that entire week), to see what her thoughts were, and come to an agreement.Leslie, Megan, and [redacted] all engaged in a conversation via phone, and it was at that time determined and fully agreed upon that [redacted] would rather have the clips added than to have another piece ordered, due to the time constraintsTherefor, we offered to install the clips onto the closure complimentaryAdditionally, we offered to install [redacted] 's future extensions fully complimentary, when we all felt that her hair was in better shape to support conventional extensionsWe all left the conversation feeling happy about the outcome, and that was the last we had heard until [redacted] submitted this formal complaint [redacted] is now stating that the hair is still unmanageable, though we did find it slightly odd that when she came to pick up her closure yesterday, she was backcombing it and seemed automatically unimpressedLeslie informed her that she should not be backcombing her closure as that is not the way in which hair should be handled at any rateHowever, instead of contacting us to report this issue & resolve this, [redacted] has went straight to the Revdex.comWe feel that we have been striving so hard to accommodate [redacted] , as we understand the impact that hair has on a womanWe are in this business to help, which is why we offered her so many complimentary services from the beginningHowever, we are not sure how to help [redacted] at this point, as she has agreed to take the piece which she did pick up as of yesterday, but now she is asking the Revdex.com for a replacement piece.We are struggling here because [redacted] was offered a complimentary closure which is currently in her possessionWe are struggling because we want to help, but feel that every attempt made is in vainUnfortunately, we cannot replace a complimentary piece at no charge whatsoeverHowever, we would be willing to order a new closure at costThis is unfortunately the best we can do because at this point, our investment into this ordeal has been over of our own funds including product, time, film costs, and all overhead costs associated with this investment.We of course look forward to hearing from [redacted] to see if a resolution can be formed, though unfortunately we cannot replace the piece complimentary- a notion that [redacted] was already aware of and had fully agreed upon with usWe feel that even though her time constraint is now a past event, [redacted] still has some accountability for the agreement which was made, and 100% handled properly on our end
"Hair replacement project"- No guidelines were ever discussed verbally or through email/textI inquired numerous times verbally about process, hair quality, my own personal role and also to have original contract (one for extensions) revised, as I had not given authorization for my photos to be used in any way.The email submitted by The Extentionist to the Revdex.com, from myself to them about the contest has been altered by themI have submitted the original indicating the omitted sentenceThe e-contact submitted has also been alteredObviously a very easy thing for The Extentionist to do, I was never provided a copy, I don't know if any customer is but I have provided emails stating I did not give authorization for my photos to be used.In receiving the closure, it also was never actually made clear if I won a contest or if The Extentionist was trying to correct the mistake they made by selling me the extensionsNo where on the video am I noted as a "contest winner" as previous winners are.I also have emails stating the quality of the closure is the same as the extensions I purchasedI have been told by Megan L [redacted] (owner) that they are from a new company and lower in qualityHaving the closure meet The Extentionists "standards" is irrelevantThis shouldn't be about opinions, I'm simply after factsI have been out right lied to in writing by The ExtentionistHaving the closure colored, washed, blow dried is irrelevant tooThis is again about myself coming in November for a consult with The Extentionists hair professionals and been sold a product that I should not of been soldI realize there is a no refund policy but does The Extentionist ever take responsibility when their staff makes a mistake? Why should this be the financial responsibility of the customers who are primarily going through an extremely emotional time?If Megan L [redacted] feels this is necessary to burden the court system with, then I have nothing to hideI find it appalling that they would alter my emails and contracts and that makes me want to have this video taken down even more as I cannot support anyone that would do this[redacted]
Back in October, [redacted] came to us with reports of her natural hair not being able to support the extensions, and at that time did mention she was taking medications which also caused hair loss as an added side effectWe had advised that we should take the extensions out to ensure there would be no damage to her natural hair- though our manager Leslie wanted to do something to help [redacted] Leslie contacted Megan our owner, to see if there was something we could do to help her.Megan offered for [redacted] to receive a completely complimentary closure via our new vive le hair systems hair line, in return for herself to appear on camera to showcase the transformation for our salon [redacted] agreed to appear on camera, which she did, and in return, as promised, we ordered the closure at our expense, coloured her closure at our expense, as well as coloured her natural hair at our expenseAdditionally, [redacted] benefitted from complimentary professional makeup services, all at our expense for our day of filming, which we were over the moon happy to provide for her.A short time later, [redacted] contacted our manager Leslie to bring up some issues regarding the piece not feeling the same as her set of extensionsShe stated that the hair was unruly, tangled, and felt like strawShe made an appointment and asked to have the piece removed, though we had offered to give her a complimentary "blowout", which is a wash and style, to see for ourselves what the issues were first handAs stated, [redacted] asked us to simply remove the closureWe told [redacted] that we would wash it while it was off her head to a
s the closure.At the time in which we washed and treated the closure, our manager and lead stylist both noticed product build up on the closure, though upon washing it, blow drying it, and styling it, we found it to be in perfect shape, even more so once the product build up was off[redacted] had mentioned to us that she would like to replace the closure, and at that time did mention that she wouldn't mind paying for it (as this closure was complimentary)In her email, it reads"I am still willing to invest in any piece that is of a quality that you guaranteeI have ideas about styles and colorI just absolutely need a way to move forward.I've openly stated how timing is now an issue." [redacted] had stated to us that she had a wedding to attend, so "timing was now an issue".To remedy that, Leslie came up with a brilliant ideaKnowing [redacted] 's time constraints, as well as the fact that we had removed all product build up and were again confident in the closure's quality, Leslie suggested that we install clips onto her closure, so that she could clip it on and off as she pleasesLeslie mentioned that this would be easier to care for, and she wouldn't have to style it as muchAlso great on the product build up side of things! Leslie talked it over with Megan first, who thought it would be best to discuss this over the phone with [redacted] (as Leslie and Megan were both in Calgary training a new manager that entire week), to see what her thoughts were, and come to an agreement.Leslie, Megan, and [redacted] all engaged in a conversation via phone, and it was at that time determined and fully agreed upon that [redacted] would rather have the clips added than to have another piece ordered, due to the time constraintsTherefor, we offered to install the clips onto the closure complimentaryAdditionally, we offered to install [redacted] 's future extensions fully complimentary, when we all felt that her hair was in better shape to support conventional extensionsWe all left the conversation feeling happy about the outcome, and that was the last we had heard until [redacted] submitted this formal complaint [redacted] is now stating that the hair is still unmanageable, though we did find it slightly odd that when she came to pick up her closure yesterday, she was backcombing it and seemed automatically unimpressedLeslie informed her that she should not be backcombing her closure as that is not the way in which hair should be handled at any rateHowever, instead of contacting us to report this issue & resolve this, [redacted] has went straight to the Revdex.comWe feel that we have been striving so hard to accommodate [redacted] , as we understand the impact that hair has on a womanWe are in this business to help, which is why we offered her so many complimentary services from the beginningHowever, we are not sure how to help [redacted] at this point, as she has agreed to take the piece which she did pick up as of yesterday, but now she is asking the Revdex.com for a replacement piece.We are struggling here because [redacted] was offered a complimentary closure which is currently in her possessionWe are struggling because we want to help, but feel that every attempt made is in vainUnfortunately, we cannot replace a complimentary piece at no charge whatsoeverHowever, we would be willing to order a new closure at costThis is unfortunately the best we can do because at this point, our investment into this ordeal has been over of our own funds including product, time, film costs, and all overhead costs associated with this investment.We of course look forward to hearing from [redacted] to see if a resolution can be formed, though unfortunately we cannot replace the piece complimentary- a notion that [redacted] was already aware of and had fully agreed upon with usWe feel that even though her time constraint is now a past event, [redacted] still has some accountability for the agreement which was made, and 100% handled properly on our end