The Egg and I

Initial Business Response /* (1000, 12, 2015/09/29) */
I want to thank you for your feedback on your most recent visit to The Egg & I, Longmont on August 16th. It is our mission to provide a breakfast and lunch experience that exceeds our guest's expectations. From your comments, it sounds like we...

failed to deliver on that promise to you, and for that, I am truly sorry.

I apologize for the wait at the front door, for the 30 minutes it took to make your food and for the lack of service. I can assure you that your comments have been heard and that I will address the situation with that management team immediately.
In the hopes of having you and your family as my guests at The Egg & I again, I would like to offer you a $40 gift certificate. I would love to have another opportunity, so that we can provide you with the exceptional dining experience we strive for, and you deserve.

Thank you again and I sincerely hope that we will have the opportunity to make up for your previous experience.
Initial Consumer Rebuttal /* (2000, 14, 2015/10/10) */
(The consumer indicated he/she ACCEPTED the response from the business.)
I accept your offer in order to resolve my complaint. How do I obtain the gift certificate?
Thank you.