The Desk Doctors

Review: I bought and paid for a computer which was installed and partially working on April 17, 2014. There are problem with the computer which still exist do to his actions. I have called and sent emails to have him resolve the problems to no avail.On the website "www.thedeskdoctors.com" he displays the Revdex.com logo and professes complete satisfaction.Desired Settlement: I want the problems addressed and resolved.

Consumer

Response:

1. Back when you installed the connection for me to have access to the internet we told you to build me a computer.

2. [redacted] followed up at a later date.

3. Finally my computer crashed so that is water over the dam.

4. On Thursday April 10, 2014 you did show up with a computer and set it up. You appeared to be in a hurry so I paid you. You indicated that you could have the data off of the old drive by or

5. Then you started with the story about connections, time etc. This should have been known by you rather than dragging it out.

6. I continued to have problems with the system and sent emails to you explaining the problem. You said you never received them. They were sent a second time and no response.

7. You finally called and connected to my computer. At that time two things happened.

a. My printer died and I could not install the new printer on your system. This is when I discovered that your system will not recognize much of what I have because of drivers. You did in fact correct this problem.

b. I asked you what the (file\folder ?) was on the computer. You said that it was for another client and you accidently left it on system. You then changed it to “Rich” without any explanation.

c. Instead of solving m access problem you compounded it because now there is the “Rich” location and all the files still have xxx\Shale Attorneys\xxx and will not allow me to convert. You caused this , you were notified and did nothing.

d. Instead ON YOUR LAST EMAIL YOU SAID THAT YOU HAD ADDRESSED ALL ISSUES. ABSOLUTELY NOT.

8. With respect to the disc you sent you indicated in order to help me you needed to have the file extensions which I needed. The disc you sent has no extensions on any file I saw. Everything is D:\

Solution

I looked at your website. You have certainly not provided me with quality service. I believe do believe you were busy elsewhere but never had the courtesy to tell me nor the interest to really help. All I said to the Revdex.com which you advertize is the I want the issues resolved. They have not been. I have spent countless hours trying everything since you did not respond.

You say you will come and pick up the computer and return a check. If this is what you want fine but with conditions:

1. You return my old computer with the hard drive

2. You tell me how I can copy everything I have updated onto the backup disc for future use.

3. I will contact another computer entity to get me a computer and have it up and running.

4. You may not take back your system until I can do this. I do not wish to be left without anything until I can do this.

5. All I wanted you to do is to correct the items mentioned to enable the system to be up and running. You have caused some of the problem and have not been responsive to resolve this. I am not happy that you never mentioned what the 64 bit system would involve however I can accept if there is not a solution for what I want to do.

6. If this is unacceptable I will have [redacted], ESQ contact you.

I hope you respond so that this can be taken care of easily. I hope you choose to rectify the situation.

Ray has indicated that he does not want to communicate with me

Please respond.

Business

Response:

On 4/22/14 we had a remote session with the customer and addressed all of his issues.

We were unavailable to this customer last week due to a large project that we were working on that involved out of area lodging, this circumstance was explained to the customer along with our apologies.

We will happily provide a full refund to the customer as long as the computer is new/undamaged condition.

Business

Response:

The customer opened a Revdex.com complaint and we requested that correspondence regarding this matter go through the Revdex.com.

The customer has escalated this matter to the Revdex.com despite having an appointment with us on Tuesday where we intended to resolve his issues to the best of our ability free of charge. We have conveyed our apologies for our lack of availability and our willingness to resolve this issue and it did not seem to help as the customer filed a Revdex.com complaint anyway. It is best at this point to give the customer a FULL refund of $690.00.

Here is my itemized response.

Back when you installed the connection for me to

have access to the internet we told you to build me a computer.

– You verbally

told me to order a computer without going over any pricing or specs, it was so

fast an nonspecific that I honestly forgot until you mentioned it again after your

computer later crashed. There was no quoting process and we typically get the

cost of the hardware upfront.

[redacted] followed up at a later date.

- When?

There is no reason why I would not have been happy to build you a new machine.

On

Thursday April 10, 2014 you did show up with a computer and set it up. You

appeared to be in a hurry so I paid you. You indicated that you could have the

data off of the old drive by Saturday or Monday.

– I was

never in a hurry; I did not have a device with me that worked with your old

drive. You sat down and test drove your

PC before you paid for it.

Then you started with the story about

connections, time etc. This should have been known by you rather than dragging

it out.

– Not sure what you

are referring to here? I think you may mean the hard drive from your computer. It

is very old; we had to order a part to read it because ours had failed, it does

not get much use. At the time I did not think this was a big deal because you

had said “no rush” when I told you I would try to get your data and get it over

to you. This was also explained to you at the time, it is not a story it is a

fact, I have the receipt. Also, you were never billed for a data recovery; this

was done as a courtesy.

I continued to have problems with the system and

sent emails to you explaining the problem. You said you never received them.

They were sent a second time and no response.

– I said I

missed one email sent to me the day after we did our remote session because I

was on the road; I explained this and apologized in an email response to

[redacted] on the 24th, the same day I explained that I was in Lawrence

County until Friday the 25th, I offered a remote session on Monday (April 28th)

and an in person appointment on Tuesday (April 29th) to wrap up

anything else and return your old system to you.

Regarding the Solution:

1. You return my old computer with the hard drive

- No problem. This was going to happen anyway.

2. You tell me how I can copy everything I have updated onto

the backup disc for future use.

- I have to say no to this, we are under no obligation to

provide any further service to you, and we are not taking any responsibility

for anything that is not backed up.

3. I will contact another computer entity to get me a

computer and have it up and running.

- Okay

4. You may not take back your system until I can do this. I

do not wish to be left without anything until I can do this.

- Which is it? is the computer working or is it not. If it is as bad as you make it out to be you should have no trouble turning it over immediately.

5. All I wanted you to do is to correct the items mentioned

to enable the system to be up and running. You have caused some of the problem

and have not been responsive to resolve this. I am not happy that you never

mentioned what the 64 bit system would involve however I can accept if there is

not a solution for what I want to do.

- We had a time and place setup for us to address your problems and you escalated to the Revdex.com anyway. All new systems are 64bit, it is our fault that we did not

set the username correctly; I did explain this in an email to [redacted]. If the

system is not “up and running” please tell me why you cannot live without it

until you find a new one?

6. If this is unacceptable I will have [redacted], ESQ

contact you.

- If you wish then so be it.