The Daily Record

To whom it may concer, The refund process has been initiated.  I explained to Mrs. [redacted] that the normal refund process can take up to 2-3 weeks before the refund check is received by the subscriber.  Our process starts with stopping of the delivery, the following Monday a check request...

is sent to our corporate payment center, a check is then mailed that week(check is mailed to address on file from our Florida production center). In reviewing the status of this account, I did notice that a credit for non-delivery didn't get processed prior to the refund request.  Therefore, Trevor [redacted] will receive an initial refund of $32.57 and then a second check about a week later for $6.43. If you have any questions, don't hesitate to ask. thanks [redacted] [email protected] 330-287-1658

Initial Business Response /* (1000, 12, 2015/12/01) */
Mr. [redacted]'s payment was initially applied to the wrong account, in error. Upon reviewing the account and realizing the mistake we made the necessary steps to correct the error and restart delivery to his residence. Delivery was stopped for...

five days and we automatically extend the subscription for those five days. Therefore, Mr. [redacted] has not been shorted on his payment.
For the inconvenience, I will issue another two weeks credit on his account.
Any further questions, please feel free to contact me.
Thank you
Bill L.
Circulation Director

I have issued a refund despite the fact that we have a no refund policy.  Mrs. [redacted] has called regarding missed delivery's on two dates. (Feb 9 and Jan 22) and we did issue a credit to her account for the February date.  Refunds typically take 2-3 weeks to process.  Also, we do not...

have a John working in our circulation department(not sure who she spoke with?) ThanksBill L[redacted]