The Cuuckoos Nest Antiques

I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***

I have reviewed the account, and I have come to the conclusion that Mrs. [redacted] was informed that she was in a yearly membership through 2/2017.  There is a note on her account that she called and talked to our client service team in 10/2016.  The client service team discussed an early...

termination fee with the client, but she threatened an attorney and hung up.  The client service team did not make me aware of this discussion due to the hang up.  They would normally ask if she wanted to discuss the issue with a District Manager and send me an email on how to contact her.  I would have worked something out to satisfy her.  I have no problem sending her a refund check for the 12 mos. that she was charged and did not tan.  The $43.99 times those 12 months would equal $527.88, which is what I will make the check out to send to her.  The services were used for the month before.  I am attaching all of the documents that do show that we went over with her the 12 month commitment.  I have my salons take an extra step and file the agreement with an extra agreement signed which you can see at the top of the computer agreement.  I am attaching where she had signed the one year agreement, so she knew how it worked.  Those doing a 12 month agreement get a better rate.  I will make an attempt to contact [redacted] to let her know the refund check will be mailed from my office by tomorrow (out of Roanoke, VA).