The Credit Care Company

After receiving dispute results , we decided the best course of action was to settle the remaining debt on Mr***'s behalfHe was not satisfied with that and wanted us to continue to dispute the charge,even asked for us to lie and say that it was paidWe refused to be untruthful , Then Mr ***
asked for a full refundWe ran a complete report and were able to increase Mr ***'s credit score on all bureau's in a short amount of time

Initial Business Response /* (1000, 8, 2015/12/18) */
I am writing in response to case #XXXXXXX, submitted by *** ***Per the contract signed by Ms***, which I have submitted, she agreed to pay $on 09/03, $on 10/followed by one monthly payment of $On the date that
the payment of $was withdrawn from her account she started calling our offices at 6:a.mdemanding that the money be refunded or she would report us to the Revdex.comDespite having a contract agreeing to pay, we know that Ms*** has a limited income and as a goodwill gesture we refunded the monthly payment and agreed to continue working on her file free of chargeAfter meeting with Ms***, we offered to settle three debts of hers for freeWe sent out power of attorneys to the collection agencies so that we may speak on Ms***'s behalfThese agencies often take several days to process a POA, and in those few days Ms*** became very agitated, calling our offices being very rude and demandingIn an attempt to go above and beyond for her, our processor called Ms*** from her personal phone while she was at home tending to her daughter who was recovering from surgeryAfter being loudly berated by Ms***, who went so far as to personally insult her and her special needs daughter, our processor was able to calm Ms*** down and explain what work was to be done on her fileAfter this conversation, while the settlements were underway, we received an email from Ms*** saying that she was unsatisfied and wanted a full refund of her initial $Although we offer a money back guarantee, in the first round we were able to get 100% of the delinquent items off of Ms***'s Transunion report and 67% off of her Equifax and Experian reportsI have attached documentation to prove that our first round was extremely successfulWe then agreed to continue to work on her file free of chargeFor this reason, and the countless hours that were spent working on behalf of Ms***, I was not willing ot refund her initial $I have included ample documentation which shows that we did a fantastic jobI have blacked out addresses and account numbers as to comply with privacy laws, but everything else remains unchangedWe value our reputation and remaining in good standing with the Revdex.com is incredibly important to usI hope that this is sufficient to prove that we are an ethical company and that we took great care of our client
Thank you for your time and attention
Sincerely,
The Credit Care Company
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