The Color District

Initial Business Response /* (1000, 5, 2015/09/18) */
Good morning,
I understand customer is disappointed about the how the dress is not working out for them
However our policy clearly state that items cannot accept for return or exchange, if item has been worn, washed, ironed..etc. Due to item...

was a month old and been washed, we were not able to accept for exchange or return. Since defect on the items can not be clear of manufacture defect.
If she could provide the receipt for the item, at this time only, will offer her store credit of exchange for other item.
Thank you