The Charlotte Observer

after ordering the paper I did not receive it as requested, I cancelled and have yet to get my money back.q
I ordered the paper in July and was suppose to get it every Sunday until December. I had issues in not getting the paper delivered from the 1st Sunday. I called 3 different times that I had not gotten the paper. Finally I called and cancelled the request because I was calling every other week that I didn't get paper. I requested a refund of the undelivered papers. I was told I would be getting the credit back to my card. I waited 2 weeks and called again. the 2nd time I called I was told I would be getting a check in the mail. I have yet to get that and it has been a week more than the time I was given for the refund. I called today again now for the 3rd time that I have not received refund, I asked for a supervisor and was told there was no one for me to talk to. when I said the person if she couldn't get a supervisor I was reporting the on going issues then she said let me see. after 5 minutes of dead air, and me asking 'hello' 3 times I ended the call.
I am now reporting this as an on going issue for day one with the service and refund was not delivered as I was told.

I have unsubscribed twice from their and have been in contact via email since 3/13/2007 to discontinue delivery of their "xxxxx" newspaper.
I have informed the Charlotte Observer to stop delivery of the xxxxx newspaper as it gets in my storm drains and clogs them. I have contacted them to unsubscribe on 3/13/2017, 6/18/2017, 8/1/2017, 9/30/2017. I have been in communication via email since March 2017. I have all email communications in my possession to verify my complaint and verify their response that it would end soon.

Due to The Charlotte Observer over charging us on our newspaper delivery, I chose to not renew my subscription and suspend my delivery.
The Charlotte Observer is a company that rips off its loyal customers. I have subscribed for probably 15 years or so. A while back I noticed my bill more that doubled from the previous 3 month plan I paid. When I called they said they had to do it for all customers to cover the cost and I had to pay for the digital on top of the delivery even though I have no use for the digital.
Then while talking to friends who subscribe to the Observer as well, it came to my attention that we were all paying different amounts for the same service of 7 days/week for 52 weeks.
The Observer was charging me over $700 per year for my subscription and of the two people I talked to they were paying $630 and $150 per year for the same service! I was paying almost 5 TIMES the amount after being a customer all these years. I am, on a 3 month renewal and I decided not to renew my subscription in July 2017. I then went online and ordered a new subscription in my name and got a year subscription for $121 which I charged on my credit card. After I ordered the new subscription and my delivery started again, I was getting daily calls from the Observer asking if my paper was delivered that day and also letting me know about a special promotion they had going on. When I explained that I had already signed up and paid for a year subscription they apologized and told me to have a nice day. This went of for literally 4 days straight where they called every day and I responded I already had a subscription.
Then 2 days ago I received a collection notice in the mail for $177.31 dated Oct 9, 2017 for delinquency on my account. I am absolutely livid about this charge and am fed up with the scamming techniques this company uses. Also, when you try and call their customer service it gets sent overseas to representatives that are completely unhelpful and hard to understand, therefore, the call goes nowhere.
The fact that this company believes it is ok to charge customers outrageous amounts compared to other customers is beyond belief!! That I have been paying hundreds of dollars more every year than others is unacceptable and The Observer should be reimbursing me for the overcharge all these years!
The Charlotte Observer is not a well run Company. My next door neighbor who has never subscribed to the Observer received the paper for over 6 months and she called on a daily basis telling them to stop delivering the paper to her house yet it continued for 6 months. I am not responsible for making up their lost sales they have because they are a poorly run company. The fact that their Customer Service Dept is incompetent and it's a waste of time to try and get anything accomplished with them as it goes nowhere. I will be writing a dispute to the Collection Company and am also considering exposing this scam to xxxxx On Your Side.

Observer charged my credit card for renewal without my consent at a 30% increase over last year. Stonewalled my cancellation/refund request.
Charlotte Observer (McClatchy Publications)charged my visa $234 for annual subscription renewal without my consent. I found charge on my online Visa account. This was a 30% increase over last year's rate of $167. Telephone rep told me that they were updating their system and I would have to call back. After about 10 minutes of heated persistence, and my threat to report this to the police they finally said agreed to cancel subscription but would take 2-3 days, and refund to my credit card would take 2-3 weeks! Observer uses a collection service that is outside of the US and is the only contact for way Observer customers to get recourse. They kept trying to offer me a lower rate when I was emphatic that I wanted immediate cancellation. Would not send me confirmation of the cancellation. This is a reprehensible business practice and pattern because I have to go through this type of nonsense at every renewal period. I have no assurance that the subscription has been cancelled nor that I will get a refund.

I converted my paper subscription to digital subscription backnin June. Last week, I received a letter from a collection agency saying I owe money.
My Charlotte Observer paper subscription was due to expire June 2. Due to the price increase and wanted to be more environmental positive , we converted to the digital subscription on June 24th.
Last week , October 10th, I receive a letter from a collection agency. I actually thought this may be a scam letter. But opted to call the Observer to verify. It indeed is a true letter. As a note, I have not received any communication from them until now. Only letters to renew, but since I opted to go digital, I disregarded these. After all this unfolded , I did look at the back of an old bill that says "for your convenience, your subscription will automatically renew,,,,". First , never in writing did I authorize an automatic renewal option. Secondly , we signed up for the digital subscription.
I have called customer service on October 10 and emailed the Observer that day, I still have not heard back. I called again today and also wrote a iMessage on the xxxxx page today.
This is an erroneous bill and false money charges since I never agreed to have my paper continue for delivery. I am also very concerned about my credit since they have submitted this under false charges and are now very delayed in responding.

signed up for subscription only. It expired 8/28/2017 they are telling me it auto renewed and I owe and am delinquent and will be turned over to colle
Received email confirming expireation. attempted to call, talked to South east asia, unable to understand. was told by collection person who spoke English that it auto renewed.

Did not honor subscription offer.
Received an email from The Charlotte Observer and xxxxx to provide a 1 year digital subscription to the Charlotte Observer for $49.99. The offer included a $25.00 gift card.After 1 month, I still did not have my gift card. I called the Customer Service department on 4 occasions during July and August 2017 and was told I would receive the gift card within 24 hours. On August 24 I received an email from xxxxx in the Customer Service department and was told "A follow up request is already forwarded to the Circulation
Office regarding of your $25.00 Gift Card". It is now October 10, 2017 and I still do not have my gift card, nor have I heard from them.

Mis-leading billing.
In September we received a bill for $333 for a years subscription. I called and told customer service we were cancelling after many years of subscribing. Customer service lowered the price to $274. I told them I was not interested. On 9/30/17 a representative called our home and stated We could purchase the year for $172. I agreed to purchase at that price. On 10/04/17 a representative called and offered the subscription for $128. I told her I had already purchased for the higher price and wanted the difference back. She advised she would have to talk to her supervisor but I did not receive any information back.

I have not received the refund of my cancelled year long newspaper subscription in the amount of $85.60.
Year long subscription was cancelled on 8/22/17 per employee xxxxx with a refund of $85.60 due within 2-3 weeks. Called 9/19/17 after not receiving the refund and spoke with employee xxxxx, who assured me that she was sending the refund request to the finance department. 9/28/17 spoke with employee xxxxx who also said that he would be sending the refund request to the finance department. It is not possible for customers to contact the finance department directly.

Observer fail to deliver my paper about 30-40% for the time during my subscribtion, 9/8/16-9/8/17.
I made notification during this time frame; without any help for the agents. On or about Aug.12th 2017 I again call to complain about not get the paper. I then requested my paper be stopped and ask for a refund of remain and not received goods. I also informed the agent that I would not continue being a subscriber.

On Sept.25 I received an invoice for renewing. I call again on Sept. 25 to let them know I was no longer a subscriber. I was told I had a past due amount for $9.85 from Sept 9 to date.

We cancelled our subscription a few weeks ago. Since then, they call us multiple times per day. We asked to be put on do not call list with no change
We were Charlotte Observer subscribers for 10 years. In that time frame, their subscription price has escalated through the roof. We reduced our daily subscription to weekly but they continued to bill us at a inflated rate. We cancelled our subscription a several weeks ago. Since then, they have called several times per day-every day. We have requested multiple times to be put on the do-not-call list. Each time the salesperson has some ridiculous excuse as to why they did not know about our request. This is blatant harassment.

consistent failure of newspaper delivery which is subscribed to and paid for
Since June of 2016 the paper has been at best intermittently delivered. Since August 31st there hasn't been one newspaper delivered though customer service has been contacted daily

I have a one year subscription of Sunday only paper. I have not received the paper for the past two Sundays,
I have not been getting the Sunday paper that was paid for upfront. I have called customer service and all I get is promises that they will have the paper deliver, and/or credit my account. I was told that someone would call me back, that also did not happen.

On 5-23-17 they attempted to deduct $379 from my checking account without my permission.
For years, I've received my bill in the mail and then I would call the Observer to pay my bill by check. Each time I've been asked if I want them to automatically deduct my payment when it's due. I have said NO each and every time. My bill was due 5-24-2017, but on 5-23-17 they attempted to deduct $379 from my account without my permission. They have NEVER automatically deducted my payment without my permission, to my knowledge. So, I don't know why they tried on 5-23-2017. Plus, my bill wasn't due until 5-24-2017. Now I have an insufficient funds mark on my checking account. On more than 10 occasions, by calls and emails I've tried to speak to someone in billing, but...I keep getting told "we are going to expedite the issue" I'm still waiting.

They will not stop calling after repeated requests to take my number out of their system. I have told them time after time that I do not want to renew.

They will not stop calling after repeated requests to take my number out of their system. I have told them time after time that I do not want to renew.

Signed up for Charlotte Observer on 07-26-2017 at ***. Paid with debit card receipt XXXXX salesman Jeffry M.
Called customer service 3 times, 8/1, 8/7 & 8/15 was told took 7-14 days for account to be in computer. They still have No record. Was told 8/15 to allow another 24-48 hours for call back. Subscription was to be for 7 days of paper delivery. Cost was $13.73 plus one time processing of $4.99.Intial payment of $19.08 cleared my back on 7/28. I want FULL REFUND INCLUDING PROCESSING FEE since never processed.

As of Sunday, July 30 I should of began receiving three (3) subscriptions on Sundays only. I have not received three I am only receiving one (1) I have called several times trying to get this matter resolve. Every time I call they apologize and say we will get the carrier back out to deliver and it doesn't happen. I have been given the phone number of a district manager ms. G *** to complain and she doesn't answer the phone and her mail box is full and doesn't take any messages. This company takes your money upfront and they don't deliver the goods they are a SCAM...BEWARE!
Product_Or_Service: Newspapers

Charlotte Observer will not stop delivery of their free newspaper. I have called and written more than 10 times to have the delivery stopped.
Charlotte Observer refuses to stop delivering newspaper to my address.

PURCHASED A SUBSCRIPTION AT ONE PRICE BUT WAS CHARGED A DIFFERENT PRICE!
PURCHASED A SUBSCRIPTION THROUGH DISCOUNTED NEWSPAPERS FOR $160.99 PLUS TAX FOR 52 WEEKS 7DAYS A WEEK-HOWEVER THEY HAVE BILLED ME 4 QUARTERS AT $51.36 FOR A TOTAL OF$205.44 MY ORDER# IS XXXXXXXXXX!I TRIED TO GET THEM TO CORRECT THIS AND THEY SAID THEY WOULD BUT DID NOT!