The Celtic Harp

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Thank you for looking into thisI find it very strange that it would take two months for a charge to clear, that has never happened to me beforeI'm glad that you got to the bottom of itI honestly thought someone stole my card number and they were using itI took half a day off work to go to my bank and get a new card issuedIt was an inconvenience and cost me time and moneyHopefully you get this problem fixed and none of your other customers have to go through this unnecessary headache Regards, [redacted]

When I was contacted by Ms. [redacted], I explained to her that some times when credit cards are batched they take time to process. I asked when she was in so I could find her receipt, she couldn't give me an exact date. Due to the number of transactions I needed a date so I could find her receipt....

This isn't something that happens, if Ms [redacted] can pinpoint the date she was in I will gladly find her receipt.. we do not keep credit card numbers for the safety of our customers, but we do keep transaction receipts..

Ms [redacted] did make a charge in April, the fact that it was processed at a later date doesn't show that there were any improprieties. I have contacted my card processing company, some cards weren't batched til the following month.. Unfortunately this does cause issues for the customer due to the late billing..I explained to the c credit card company that it is an issue they need to address and and  they assured me this will not happen in the future.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.  Thank you for looking into this. I find it very strange that it would take two months for a charge to clear, that has never happened to me before. I'm glad that you got to the bottom of it. I honestly thought someone stole my card number and they were using it. I took half a day off work to go to my bank and get a new card issued. It was an inconvenience and cost me time and money. Hopefully you get this problem fixed and none of your other customers have to go through this unnecessary headache.
Regards,
[redacted]