THE CAKERY

My 9 year old daughter and I came in on Friday, February 6, to order her birthday cake. I had never been in The Cakery before, but decided to go there as my best friend's wedding cake was from there and was fantastic. Another reason I chose The Cakery is because my daughter wanted a red velvet cake. We usually get our cakes at another place in town, but they don't do red velvet cakes, and I had thought of just some place like our grocery store, but theirs is terrible, in my opinion. So, I decided to give The Cakery a try.

Unfortunately, it didn't work out well. We spoke with a man for the order. We told him the birthday party was Tuesday, February 10, at 4:00. He acted very dubious about being able to have a cake done on Tuesday and asked what was the latest we could pick it up. I said 3:30, which was truly the latest with a party starting at 4:00 across town from The Cakery. So, he proceeded to take our order. We had an edible image to be placed on the cake, so there wasn't really any decorating to do other than piping some icing around the edge. My daughter didn't even want writing on it. When he told me it was $60, I nearly cancelled the whole thing, but I was short on time to get this taken care of, and didn't really know where else to go for a good red velvet cake, so I went on and paid.

On Tuesday, my in-laws went in at 3:30 to pick up the cake. It wasn't ready. In fact, they called me at 10 minutes till 4:00 and said the cake was being iced. I was incredulous! So, they had to miss part of their granddaughter's party because of this. Also, I had to rearrange the order of events because the cake wasn't there. Then, to top it all off, when it finally came time to have the cake, it wasn't even red velvet! It was chocolate.

The next day, I emailed them about my experience. Two days later, I still hadn't heard back from them. So I called and got someone named [redacted] who claimed she was a manager. I told her I had sent an email. She said they had been too busy to look at emails. So, I proceeded to tell her what had happened. Before I even told her about it not being red velvet, she told me it was red velvet and it just looks different than other red velvet cakes. So, she just lied about not getting my email. Then, she wouldn't let me speak. She kept talking over me. I finally had to just hang up.