The Business Workshop Inc

In response to Mr ***: 1st…we apologize for the delay in responding, but we have had several incidents that have affected our availability and response time. We had a flood in late July that caused us to be closed for over weeksWe are just starting to catch up and getting
everyone; installs and repairs called and completedThis is our busiest time of the year, so flood was pretty devastatingBecause this is the busiest time of the year, we have not had anyone available to repair board Other noteworthy items: This wood floor was installed in 2008Our INSTALLATION warranty is for years by the *** ** ***The LIFE TIME warranty is held by the manufacturer, not Prescott Floors Inc; so the ***’scan have any licensed installer replace that one board and the ***’s can send in for reimbursementfrom the distributorWe can provide the distributor information if this is the direction they want to go.We perform these board replacements as a courtesy to our customers, but we are not obligated to do so.If the ***’s want to be a little more patient, we can probably get someone over to their home in thenext weeks or soSincerely, Peg & Adam H***Prescott Floors dbaPrescott’s Abbey Flooring & Design