The Builders Supply

Good afternoon ***, customer placed an order and because it was for non stock item, items were shipped directly from factory Unfortunately, they made mistake and instead to ship customer CLEAR finish of those kick plates, they
shipped stainless steel Customer contacted us and we start working on replacement procedureIn meantime he shipped back wrong items using our prepaid label, back to the warehouse New, clear kick plates were ordered and shipped to customer on 12/10/via following tracking # *** and it was delivered on 12/11/*** Any questions, feel free to contact me Sincerely,

To Whom It May ConcernCustomer placed an order with The Builders Supply on February and paid $for a Moen itemWe processed this order and we were waiting for the tracking # from the warehouseUnfortunately, it turned out that this item is discontinued and no replacement is available even
with the factory that we can recommend to the customerFactories do not not keep us up to date with discontinued items list so we were not able to know about the problem.We refunded full amount paid for this order to the customer on February ($136.46) - attached you can find receipt for this transaction. We truly apologize for the inconvenience caused to the customer due to the discontinued product on this order.Sincerely,The Builders Supply Management

To Whom It May Concern
Customer placed an order with The Builders Supply on February and paid $for a Moen itemWe processed this order and we were waiting for the tracking # from the warehouse
Unfortunately, it turned out that this item is discontinued and no replacement
is available even with the factory that we can recommend to the customerFactories do not not keep us up to date with discontinued items list so we were not able to know about the problem.We refunded full amount paid for this order to the customer on February ($136.46) - attached you can find receipt for this transaction.
We truly apologize for the inconvenience caused to the customer due to the discontinued product on this orderSincerely,
The Builders Supply Management

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards, [redacted]