The Brunswick Hotel

I am responding to the complaint I received from Mrs*** *** which was filed with your office October 20, and which this office received on October 26, When the ***s contracted the Brunswick Hotel and requested a room for their 50th Anniversary, we informed them that we have
oceanfront condos and non-oceanfront hotels, and they decided to go with the non-oceanfront room due to pricingUpon the ***'s arrival, I checked them in and they were hesitant to pay for the second nightAt that time, I knew from experience that they were uncertian on whether they would stay another nightI left for vacation and within an hour , I received a phone call from my staff, ***, stating that the ***s were unhappy and that they were leaving because it was not oceanfront and no amenities, which they were given that information upon booking*** left me a note stating the ***s called and left were unhappy and that they were leaving because because it was not oceanfront and no amenities, which they were given that information upon booking*** left me a note stating the *** called and wanted a refund*** stated that she did not have authority to honor a refund until I, the owner, returned from vacationThe ***s called again and my staff person, ***, had explained to them that I would be back on Wednesday and that I would be in contact with them regarding a refund as soon as she did not have authority eitherThe refund has been returned on October 26, However, there may be a delay due to the processing machine, but the refund has been honored and satisfiedThank you for your consideration