The Bike Lane

Initial Business Response /* (1000, 5, 2015/06/05) */
Customer placed a special order for a bicycle. Customer was shown an exact picture of the item and the sales associate verified the item multiple times. We took full payment for the special order per our store policy and placed the order. At...

this time, customer was made aware of our special order policy, which includes refunds. When the bike arrived customer did not want it and demanded a refund. We informed customer again that our policy only offers refunds for special orders in store credit. Customer was also offered a refund, less a restocking fee. Customer did not accept either option.