My name is Andy W [redacted] , President of Lannis Fence, and this message is in response to the complaint by the Mrand Mrs***.We had attempted to find a date for their installation over the past couple of weeks, however due to several large projects running longer than expected and weather issues we were unable to find a good date I believe that this is an issue with the initial lead time explanation that was provided by our sales person At the time of sale for the [redacted] project our lead time was about 2-weeks.We are clearly past that, which is not ideal for the ***s or Lannis I spoke to Mrs [redacted] today and we have pegged down a date for install next Wednesday.I know in the end that they will receive the top quality project that they originally signed up for and will hopefully be satisfied customers.Sincerely,Andy W [redacted] Lannis Fence Systems
I called this customer Sep 9 - the day after I got the complaint. I left a voicemail message that he could return the pipe bollards for a full refund as long as they were in new and unused condition. The customer had not responded to my voicemail messsge or come by for a refund with the unused pipe...
product. Please let me know what else you need me to do yo resolve this complaint. Thank you for your help.
My name is Andy W[redacted], President of Lannis Fence, and this message is in response to the complaint by the Mr. and Mrs. [redacted].We had attempted to find a date for their installation over the past couple of weeks, however due to several large projects running longer than expected and weather issues...
we were unable to find a good date. I believe that this is an issue with the initial lead time explanation that was provided by our sales person. At the time of sale for the [redacted] project our lead time was about 2-3 weeks.We are clearly past that, which is not ideal for the [redacted]s or Lannis. I spoke to Mrs. [redacted] today and we have pegged down a date for install next Wednesday.I know in the end that they will receive the top quality project that they originally signed up for and will hopefully be satisfied customers.Sincerely,Andy W[redacted]Lannis Fence Systems
I reviewed the response made by the business in reference to complaint ID [redacted], and find the resolution is satisfactory to me.
Regards,
[redacted]
My name is Andy W [redacted] , President of Lannis Fence, and this message is in response to the complaint by the Mrand Mrs***.We had attempted to find a date for their installation over the past couple of weeks, however due to several large projects running longer than expected and weather issues we were unable to find a good date I believe that this is an issue with the initial lead time explanation that was provided by our sales person At the time of sale for the [redacted] project our lead time was about 2-weeks.We are clearly past that, which is not ideal for the ***s or Lannis I spoke to Mrs [redacted] today and we have pegged down a date for install next Wednesday.I know in the end that they will receive the top quality project that they originally signed up for and will hopefully be satisfied customers.Sincerely,Andy W [redacted] Lannis Fence Systems
I called this customer Sep 9 - the day after I got the complaint. I left a voicemail message that he could return the pipe bollards for a full refund as long as they were in new and unused condition. The customer had not responded to my voicemail messsge or come by for a refund with the unused pipe...
product. Please let me know what else you need me to do yo resolve this complaint. Thank you for your help.
My name is Andy W[redacted], President of Lannis Fence, and this message is in response to the complaint by the Mr. and Mrs. [redacted].We had attempted to find a date for their installation over the past couple of weeks, however due to several large projects running longer than expected and weather issues...
we were unable to find a good date. I believe that this is an issue with the initial lead time explanation that was provided by our sales person. At the time of sale for the [redacted] project our lead time was about 2-3 weeks.We are clearly past that, which is not ideal for the [redacted]s or Lannis. I spoke to Mrs. [redacted] today and we have pegged down a date for install next Wednesday.I know in the end that they will receive the top quality project that they originally signed up for and will hopefully be satisfied customers.Sincerely,Andy W[redacted]Lannis Fence Systems
I reviewed the response made by the business in reference to complaint ID [redacted], and find the resolution is satisfactory to me.
Regards,
[redacted]