The Barking Lot

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below.Hi [redacted] , As per the Barking Lot’s recommendation I hired a dog training services, [redacted] They were highly recommended by the lady who did my house inspection as well as [redacted] herselfI talked to [redacted] extensively before picking up [redacted] I was on the phone with her for over an hourShe told me what I needed to buy, what I needed to do when I picked him up and every minute of the day after I got him homeAs I stated before this was the first dog owning experience for me and I wasn’t afraid of asking for help or asking questions, see my notes from my conversation with [redacted] attachedIt was her recommendation for [redacted] to be crated at nightsAlso any time during the day that I couldn’t watch him and give him 100% of my attentionI am not sure where the “ [redacted] was also crated at all times if not on a walk“ is coming from because it couldn’t be farther from the truthHe was only crated at night and the next morning for less than an hour while I had a call with a client and couldn’t divide my attention between him and my clientI did everything as the trainer told me to doI bought the crate while I had [redacted] with me to make sure I was getting the right size crate for himFrom the moment I picked up [redacted] to the moment I dropped him off due to his excessive aggression I did not deviate from the dog trainer’s instructionsBesides the first long conversation we had over the phone we were in constant communication via phone and text as I picked up [redacted] and took him to [redacted] , then home, our evening walk, dinner time, and bedtime and then again in the morning [redacted] started showing signs of aggression an hour or so after we got home and he started barking and snapping at my brotherThe crate was not even out of the box at that pointThe final decision was never communicated to meThat’s why I continued asking for feedback which I never received reply toI have not contacted [redacted] or [redacted] since filing this complaint Regards, [redacted]

The Barking Lot is the best dog grooming service in Los Angeles Risa Tzinberg, owner, is professional and cares for dogs as if they were her own Clean and safe atmosphere and star grooming

So my roommate has been searching for weeks for the perfect canine companion to join our householdFinally she came across one that suited her likingShe met with the organization on a Sunday, gave extensive information about living arrangements and plan of care for the pup, and also went through a "home inspection" via FaceTimeShe was told on Sunday, IN PERSON, that she passed the application process and dog will be available to pick up on WednesdayBoth she and I were excited and had much anticipation for Wednesday to come to pick up our new roommate; however, at 10pm on Tuesday, my roommate received an email from the organization stating that the dog had already been adopted by another familySimply stated, "had already been adopted by another family" after spending all this time and effort into ensuring we had the perfect home for her Both she and I were so devastated by the newsShe has tried contacting the organization via phone and email, and her multiple attempts have been left unanswered and with absolute no regard This so-called non profit organization practices on a foundation of lies and deceitI would hope this is not the vision founder Stacy Parmer had when she started this organization - manipulating households and playing with people's emotions is highly unprofessional, not to mention unethicalThe Revdex.com needs to put an end to this sham of an organization If you're looking to adopt a pet, PLEASE LOOK ELSEWHERE!

I spent a great deal of time and energy filling out the application to adopt, emailing the adoption coordinators and making the trip to El Cajon to meet a few of the dogsThe facility wasn't even opened yet when I arrivedThe foster mom was there with one of the dogs I was interested in and she was great, but the people working there and the girl that did all the emailing to me were not pleasant to deal withAfter spending hours there, I was told that I could not meet one of the other dogs I was interested inWhen I responded to an email several weeks later about the dog I did get to meet, I was told that she was no longer up for adoptionHer picture and status are still on the website even today and they will not tell me anything except that she is no longer availableIf they don't want to adopt a dog to me they should just say so instead of lying about it and reporting that she is not available if she is still on the website, don't you think???? UGH!!!!

[redacted] was looking for a reliable dog & wanted a non-shedding coat (poodle mixes) [redacted] was one of her choices and seemed a good match for an adult new dog owner as he had specific notes from his prior owner on his behavior (see attached) It was noted that he was dog friendly, house-broken, non-destructive, no signs of aggression, no social issues or phobias While it was noted that he wasn't great with young children, he was a tried & true, relatively easy dog for an adult dog owner While in the care of The Barking Lot, he proved to be all of that disclosed from his prior owner, but he was cautious while in a crate While this could mean nothing in the long term, it could also make a dog (especially in a new environment & with new people) feel defensive During Sara's play date with [redacted] , I explained specifically that it wasn't a good idea to crate [redacted] as he was already house-broken & non-destructive & cautious in the crate She acknowledged this information, but it seems acted on it differently once she got him home Unfortunately, based on a video that was sent us on [redacted] 's behavior, he was in a crate that was much too small (i.ehe couldn't stand up fully, comfortably turn around or stretch out) & in an alcove location adding to the feeling of bring cornered [redacted] was also crated at all times if not on a walk When dogs go into a new environment with new people, there will always be a transition period as everything they've known has just changed & whatever factors were keeping them grounded are no longer presentThere is stress related to transition Any aggression that [redacted] seems to have witnessed (in terms of the growling & snapping she describes) were undoubtedly related to such a change While she checked the box on her relinquishment paperwork that indicates [redacted] "bites", in reality, he did not bite anyone while in her care.Our return policy of no refunds, which is stated in our contract ahead of adoption, is in place for the specific reason that living beings are not disposable Investment in their care helps people to not only value them as such, but also to overcome any initial challenges I did deny Sara's request for a refund on this basis As [redacted] stated, we are happy to apply her fee to another companion [redacted] continued to contact her adoption coordinator, ***, after a final decision was made

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
Regards,
*** ***
I adopted Cataraman on Sunday, May 24th I first saw Catamaran the day before, when I walked for a brief period She seemed well-behaved and nice, so I told the people at the Barking Lot I would come back the next day to adopt her, which I did
The next day, Monday, was a holiday I went on line to request for a vet to examine Cataraman I waited all day Tuesday for the vet to call me Wednesday morning I called the vet, *** ***, DVM, to set an appointment that day *** *** looked inside Catamaran's mouth, and was stunned to see the state of her teeth All of her teeth were worn down, and the four major canines all had pulp exposed to the air *** *** said Cataraman had to be in tremendous painShe took pictures of the dog's teeth which she send to a board certified veterinary dentist, *** *** He agreed with *** ***, and said Cataraman required four root canals, and removal of many of her other teeth
This was a tremendous shock to me I adopted from the Barking Lot, assuming they had properly examined and treated the dog before putting her out to adoption This includes seeing an American veterinarian They did not tell me she had not seen a local vet, or that they only had her for one week If anyone that was qualified had examined her, they would have seen the deplorable state of her teethI called the Barking Lot the next day, and left a message that I wanted to meet to discuss my vet's findings A series of e-mails ensued from *** *** ***, Adoption Coordinator of the Barking Lot (attached) She seemed unwilling to meet with me She called me on Friday I was unwilling to discuss it over the phone, but I finally told her *** ***'s comments about the state of Cataraman's teeth I said, was she seen by a vet? *** replied, "Of course She would have to be spayed before adoption." I asked to see the vet's report I still wanted a face-to-face meeting *** I'm assuming she runs the Barking Lot She did not provide me with any other names of owners when I asked She said she would meet with me if I giving up the dog I said I would bring Cataraman to the meeting that afternoon
I was upset when I talked to *** on the phone, of course But her manner was aggressive and abrasive I did not want to meet with her alone, so I asked my son and nephew to come with me to the meeting My nephew is overweight, which Ms*** noted in her response I don't know what that has to do with anything
She immediately asked that the dog be brought out of the car and into her office which she was unlocking I said, let's talk first She immediately locked the office door, and we stood on the doorstep to talk I asked again to see the vet 's reportShe said there was no report, even though she had said earlier the dog had been seen by a vet I told her that I had serious concerns about her organization and did not feel good about handing the dog back to her under the circumstances I asked her why they had allowed a dog to be adopted that was obviously in need of medical care She asked me did I notice her teeth? I said, of course not I didn't even look at her teeth That was their responsibility I told her I wanted my money back, that Cataraman required dental work costing thousands of dollars I turned on me, and said something like, so you aren't willing to spend the money to see her get the care she needs? I said, I shouldn't have to At this point, my nephew got angry with her for verbally attacking me, and accused her of running a for profit business and making money off of the rescue dogs Frankly, it was in my mind, too, but he should not have said it She immediately said, I feel threatened, you're harassing me and I'm calling the police I was rather amazed Later, I thought this was her way of avoiding further questions The police arrived, spoke to us bothand I left after I just could not give her any dog I care about Before things got heated, I asked her to give me permission to seek another agency that might be might to give her the dental treatment she needed She said, absolutely not, and if I tried to leave her with anyone else, they would get her back and charge me an additional $1000, per the written agreement Regardless, I contacted several agencies, including *** *** and the *** *** Center, both of which do not euthanizeOther agencies might give her the care, but if it became too costly, she might be put to sleep.
I finally decided to keep her, put the $3,for the dental surgery she needed on my credit cardI am amending my original request Instead of $300, I am asking for the $3,I paid for the dental surgery, work they should have done before putting her up for adoption

Hello Revdex.com,
Please see my correspondence with *** *** below As a matter of protocol, we do not adopt out puppies (or adult dogs for that matter)
that are showing signs of ANY illness That being said, *** (puppy *** adopted) was one of a litter of puppies Four of the puppies were adopted to families just prior to ***'s adoption to *** & the remaining four are still in our care During the time *** met ***, she met all remaining five puppies, all were playful, engaged, interactive, had eaten as that day & had bowel movements None of the puppies (whether adopted or in our care) have (or previously had) any symptoms or indications of parvo In fact, please view the following video taken on 11-12-of the puppies that remain in our care As you can see, all are eating, playful & have stool
https://www.youtube.com/watch?v=ObOZhaNQwXw&list=UUI-n71UIBN8IgNiDtA6INOw
While some dogs can encounter parvo & show no symptoms (due to a mature & healthy immune system), that situation is virtually unheard of when it comes to puppies who are building their immune systems and certainly in an entire LITTER of puppies Statistics would ensure that a number (if not all) of the puppies within the litter living in the same environment would contract parvo
Based on this information, the only realistic conclusion is that *** contracted parvo while in ***'s care Even though this is the case, I indeed offered to take *** back & refund ***'s adoption fee on two occasions *** refused both offers She also noted on her application (prior to adoption) that she would "do whatever it takes" to treat a dog in her care financially She, in fact, did NOT do that as she refused veterinary care for *** & treated him at her home with medications provided by the vet During the play date (the point at which *** & her boyfriend, ***, met ***), *** on numerous occasions attempted to place *** on the ground (we have all people who handle puppies HOLD them in their arms or place them in their specific pen so that we can ensure they don't come into contact with unknown maladies) Our volunteer had to stop him several times to ensure *** was not placed on a non-sterile surface
Please see *** & ***'s application below in purple (I have bolded & italisized the section about veterinary finances) Beneath that is my correspondence with *** via email in which you'll see my offers to refund her adoption fee & take *** back into our care so that he could be properly treated at the vet
Sincerely,
*** ***
Director, The Barking Lot
WordPress
Oct
to adopt, data
--------------------
TBL DOG
--------------------
Dog Name: Spice puppies
Breed: Dachund
Age: pup
Sex: Female
Source: petfinder
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APPLICANT INFORMATION
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First name: ***
Last name: ***
Age:
Spouse/partner: *** ***
Address: *** * *** **
City/ST/Zip: *** *** ***
Home phone: ***
Cell phone: ***
Work phone:
Email: ***@gmail.com
Occupation: *** ***
Work schedule: flexible
Spouse occupation: *** ***
Spouse schedule: 11:30-7:30 wed-sun
Others in household:
Everyone want dog? Yes
Reference name: *** ***
Reference phone: ***
--------------------
ABOUT THE HOME
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Rent or own: Rent
How long in home: year
Association rules: Small dogs and cats allowed
Landlord permission: Yes
Landlord name: *** ***
Landlord phone: ***
Have pool: No
Pool fenced: No
Introduce to pool: n/a
Home check ok: Yes
--------------------
CURRENT PET STATUS
--------------------
Have dog: No
Dog name:
Breed:
Age:
Sex:
Altered:
Dog name:
Breed:
Age:
Sex:
Altered:
Dog name:
Breed:
Age:
Sex:
Altered:
Why/how obtained:
How long have had dog:
Dogs kept in/out: Inside
Any other pets: No
How many:
Species:
Ages:
How long had them:
Where are they kept:
If cat, is it declawed:
--------------------
Previous Dog History
--------------------
Previously had dog: Yes
Dog name: ***
Breed: Jack Russel Terrier
Age:
Sex: Female
Altered: No
Where was it kept? Inside
What happened to dog? Died
Cause of death or 'other': She had a stroke of old age
Dog name: ***
Breed: American Bulldog
Age:
Sex: Male
Altered: Yes
Where was it kept? Inside, Outside
What happened to dog? Gave away
Cause of death or 'other':
Dog name: ***
Breed: Boxer
Age:
Sex: Male
Altered: Yes
Where was it kept? Outside
What happened to dog? Died
Cause of death or 'other': old age
Dog name:
Breed:
Age:
Sex:
Altered:
Where was it kept?
What happened to dog?
Cause of death or 'other':
Dogs had puppies:
Reason for breeding:
Experienced allergies:
Participated in obedience training:
--------------------
Vet Information
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Vet name: Dr.***
Phone: ###-###-####
Address*** *** **
City, ST Zip: *** ** ***
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New Dog
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Particular requirements: No
Explain:
Who is responsible for dog: *** ***/*** ***
Reason for adoption: An addition to our family to love unconditionally
Where will the dog sleep: Inside
Inside: Dog bed
Outside:
How many hours left alone: max hr
Where will dog be left: inside
Is yard fenced: Yes
Fence height: ft
Fence type: Chain Link
Have doggie door: No
Use doggie day care: No
When family is home, where is dog: with us
Available outside space: 30xft
--------------------
Exercise
--------------------
Walking 1-2/wk:
Walking 3-5/wk:
Walking daily:
Walking 2-3/daily: hour
Walking rarely:
Walking never:
Running 1-2/wk:
Running 3-5/wk:
Running daily: mins
Running 2-3/daily:
Running rarely:
Running never:
Hiking 1-2/wk: hour
Hiking 3-5/wk:
Hiking daily:
Hiking 2-3/daily:
Hiking rarely:
Hiking never:
Dog park 1-2/wk:
Dog park 3-4/wk: hour, >hour
Dog park daily:
Dog park 2-3/daily:
Dog park rarely:
Dog park never:
Beach 1-2/week: >hour
Beach 3-4/week:
Beach daily:
Beach 2-3/daily:
Beach rarely:
Beach never:
Yard play 1-2/week:
Yard play 3-5/week:
Yard play daily: hour
Yard play 2-3/daily:
Yard play rarely:
Yard play never:
Swimming 1-2/week:
Swimming 3-5/week:
Swimming daily:
Swimming 2-3/daily:
Swimming rarely:
Swimming never: never
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Misc
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Travel: Yes
How often: twice a year
How long: 3-days
Pet care while traveling: Leave with friends, Take with
Move locally: anything necessary
Move outside state: anything necessary
Move where no pets allowed: not move to that location
Believe in obedience training: Yes
Willing to provide training: Yes
--------------------
Behavior
--------------------
Chewing: Seek professional training / behavior consultant Research to resolve on own, Increase exercise
Other:
Digging: Seek professional training / behavior consultant Other
Other: let him/her dig
Nipping: Seek professional training / behavior consultant Research to resolve on own, Increase exercise
Other:
Barking: Seek professional training / behavior consultant Research to resolve on own
Other:
Shedding: Other
Other: does not matter
House training: Seek professional training / behavior consultant Research to resolve on own
Other:
Destructiveness: Seek professional training / behavior consultant Increase exercise
Other:
Marking: Seek professional training / behavior consultant Research to resolve on own
Other:
Disobedience: Seek professional training / behavior consultant Research to resolve on own, Increase exercise
Other:
Separation Anxiety: Seek professional training / behavior consultantResearch to resolve on own
Other:
Aggression: Seek professional training / behavior consultant Research to resolve on own, Increase exercise
Other:
Growling: Seek professional training / behavior consultant Research to resolve on own
Other:
Jumping the fence: Seek professional training / behavior consultant Research to resolve on own, Increase exercise
Other:
--------------------
Circumstances
--------------------
Divorce: Keep
Other:
New job: Keep
Other:
Illness in family: Keep
Other:
Allergy: Keep
Other:
Moving: Keep
Other:
New baby: Keep
Other:
Kids ignore dog: Other
Other: N/A
Financial difficulties: Keep
Other: Keep
Pets don't get along: Other
Other: N/A
Grew too large: Keep
Other:
Vet bills: Whatever it takes
Bills exceeded amount:
Can no longer care for dog: find a loving home
Additional information: We will be a loving family for this new addition to our family
-----------------------------------------------
This mail is sent via contact form on The Barking Lot http://www.thebarkinglot.net
*** ***
4:PM (hours ago)
to ***, adopt
Thank you for getting back to me, ***. I hope that *** pulls through with the treatment you've decided to administer at homeUnfortunately, we've had a lot of experience with parvo as we rescue puppies with unknown his***es all the time. I am well aware of parvo testing procedures & the chance of a positive after recent vaccines (see the links below). Your vet agreed that a positive (after recent vaccines) is possible during our conversation this morning
http://www.marvistavet.com/html/diagnosis_of_parvovirus.html
http://www.pet-informed-veterinary-advice-online.com/canine-parvovirus.html#diag...⇄ /> http://www.parvopuppy.com/symp***s.htm
That being said, in order for a dog to get parvo, they have to be exposed to parvo. We have not had ANY dog (much less puppy) in our care with parvo for well over months. Our puppies are completely isolated & have very strict, specific protocols in relation to their handling (which you learned while visiting ***). It would be virtually impossible for them to contract it in their quarantined area at The Barking Lot. It is also unheard of for only ONE puppy in a litter of to contract parvo without any others showing symptoms or getting parvo themselves while all living in the same environment. Considering NONE of our puppies are sick, nor have they been while in our care, the only realistic conclusion would be that *** contracted parvo somewhere outside The Barking Lot
I'm unclear on the attempt of placing blame on The Barking Lot in spite of all common sense & factual information. And if that brings you some peace to do such, then so be it. ***ly, I believe that little puppy should be given EVERY opportunity to survive & in order to get that, he should be treated by a vet. You stated on our adoption application that you would "do whatever it takes" in respect to vet bills to treat a sick dog in your care. That is clearly not what's happening hereYou are foregoing vet care in exchange for treating him at home without any experience or oversightParvo is not pretty; it's also gut wrenching (& will render you enormously guilt ridden) to have a puppy die in your care. There are MANY indicators as to different treatments needed...blood transfusions, glucose for hypoglycemia, hetastarch...and none of these will you recognize. I have offered to refund you so that we can ensure *** has every chance of survival, if you're choosing not to do such, you're making choices not based in his best interest
I hope for your sake & for little ***, he recovers swiftly & has a long, happy life
*** ***www.thebarkinglot.net###-###-####
On Tue, Nov 11, at 3:PM, *** *** wrote:
That would have been nice this morning before we bought the medication but since we are already treating him that doesn't make much senseI spoke with two vets this morning who both agreed there is no way he contracted it while I had him also you should test your puppies before you send them homeThey do not test positive for parvo from the vaccine I asked the vet that information that you lied aboutWe would really appreciate if you gave us our adoption fee back since you sold us a sick puppy and we just spent lots of money to help him live.
*** ***
Sent from my iPhone
On Nov 11, 2014, at 1:PM, *** *** wrote:
Hello ***,
Thank you for contacting us regarding ***. It's heart wrenching to learn that he has parvo. The typical incubation period for parvo is 3-days & 6-days on the outside. I've attached some links that explain the incubation periods & virus in general
http://www.veterinarypartner.com/Content.plx?A=
http://www.sheltermedicine.com/node/
http://vetmedicine.about.com/od/diseasesandconditions/a/5-Things-To-Know-About-C...⇄ /> http://bakerinstitute.vet.cornell.edu/animalhealth/page.php?id=
The puppies were vaccinated again on 11/5/& this may mean that they will test positive for parvo even when they do not have the diseaseBased on the symp***s that you & the vet described, it appears he truly does have it. His entire litter of siblings are healthy, happy, eating, playful & have bowel movements (all of which are indicative of NOT having parvo). Based on this observation & the fact that puppies in our care are ONLY exposed to their quarantine area & sterile blanketed play pens, we have to presume he was not exposed to the virus at The Barking Lot
After contacting your vet, it's my understanding that you are treating *** at home with sub-Q fluids & medications. We want the little boy to have the best chance at recovery & we are happy to take him back into our care to do such. Although he did not contract the virus in our care, we are happy to refund your adoption fee if you return him to us so that he can receive the treatment needed to survive. If you would like to do this, you must return him to us today, 11/11/as the sooner he gets the supportive care needed, the greater the chance of survival
Please let us know ASAP if you would like to bring him back. We will be available at The Barking Lot until 5pm today
Sincerely,
*** ***
Director, The Barking Lot
On Nov 11, 7:AM, "*** ***" wrote:
Hi ***,
Would you please call me ASAP regarding ***? Thank you!
***
---------- Forwarded message ----------
From: "*** ***"
Date: Nov 11, 7:AM
Subject: *** Fwd: Adoption Application - Spice puppies, *** ***
To: "*** ***"
Cc:
---------- Forwarded message ----------
From: *** ***
Date: Mon, Nov 10, at 9:PM
Subject: Re: Adoption Application - Spice puppies, *** ***
To: *** *** The puppy I adopted has parvo and we need you to call us as soon as possible *** *** ***
Sent from my iPhone

[redacted] was looking for a reliable dog & wanted a non-shedding coat (poodle mixes).  [redacted] was one of her choices and seemed a good match for an adult new dog owner as he had specific notes from his prior owner on his behavior (see attached).  It was noted that he was dog friendly,...

house-broken, non-destructive, no signs of aggression, no social issues or phobias.  While it was noted that he wasn't great with young children, he was a tried & true, relatively easy dog for an adult dog owner.   While in the care of The Barking Lot, he proved to be all of that disclosed from his prior owner, but he was cautious while in a crate.  While this could mean nothing in the long term, it could also make a dog (especially in a new environment & with new people) feel defensive.  During Sara's play date with [redacted], I explained specifically that it wasn't a good idea to crate [redacted] as he was already house-broken & non-destructive & cautious in the crate.   She acknowledged this information, but it seems acted on it differently once she got him home.  Unfortunately, based on a video that was sent us on [redacted]'s behavior, he was in a crate that was much too small (i.e. he couldn't stand up fully, comfortably turn around or stretch out) & in an alcove location adding to the feeling of bring cornered.  [redacted] was also crated at all times if not on a walk.  When dogs go into a new environment with new people, there will always be a transition period as everything they've known has just changed & whatever factors were keeping them grounded are no longer present. There is stress related to transition.  Any aggression that [redacted] seems to have witnessed (in terms of the growling & snapping she describes) were undoubtedly related to such a change.  While she checked the box on her relinquishment paperwork that indicates [redacted] "bites", in reality, he did not bite anyone while in her care.Our return policy of no refunds, which is stated in our contract ahead of adoption, is in place for the specific reason that living beings are not disposable.  Investment in their care helps people to not only value them as such, but also to overcome any initial challenges.  I did deny Sara's request for a refund on this basis.  As [redacted] stated, we are happy to apply her fee to another companion.  [redacted] continued to contact her adoption coordinator, [redacted], after a final decision was made.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
Hi [redacted],As per the Barking Lot’s recommendation I hired a dog training services, [redacted]. They were highly recommended by the lady who did my house inspection as well as [redacted] herself. I talked to [redacted] extensively before picking up [redacted]. I was on the phone with her for over an hour. She told me what I needed to buy, what I needed to do when I picked him up and every minute of the day after I got him home. As I stated before this was the first dog owning experience for me and I wasn’t afraid of asking for help or asking questions, see my notes from my conversation with [redacted] attached. It was her recommendation for [redacted] to be crated at nights. Also any time during the day that I couldn’t watch him and give him 100% of my attention. I am not sure where the “ [redacted] was also crated at all times if not on a walk. “ is coming from because it couldn’t be farther from the truth. He was only crated at night and the next morning for less than an hour while I had a call with a client and couldn’t divide my attention between him and my client. I did everything as the trainer told me to do. I bought the crate while I had [redacted] with me to make sure I was getting the right size crate for him. From the moment I picked up [redacted] to the moment I dropped him off due to his excessive aggression I did not deviate from the dog trainer’s instructions. Besides the first long conversation we had over the phone we were in constant communication via phone and text as I picked up [redacted] and took him to [redacted], then home, our evening walk, dinner time, and bedtime and then again in the morning. . [redacted] started showing signs of aggression an hour or so after we got home and he started barking and snapping at my brother. The crate was not even out of the box at that point.The final decision was never communicated to me. That’s why I continued asking for feedback which I never received reply to. I have not contacted [redacted] or [redacted] since filing this complaint. 
Regards,
[redacted]

The Barking Lot is the best dog grooming service in Los Angeles. Risa Tzinberg, owner, is professional and cares for dogs as if they were her own. Clean and safe atmosphere and 5 star grooming.

So my roommate has been searching for weeks for the perfect canine companion to join our household. Finally she came across one that suited her liking. She met with the organization on a Sunday, gave extensive information about living arrangements and plan of care for the pup, and also went through a "home inspection" via FaceTime. She was told on Sunday, IN PERSON, that she passed the application process and dog will be available to pick up on Wednesday. Both she and I were excited and had much anticipation for Wednesday to come to pick up our new roommate; however, at 10pm on Tuesday, my roommate received an email from the organization stating that the dog had already been adopted by another family. Simply stated, "had already been adopted by another family" after spending all this time and effort into ensuring we had the perfect home for her.
Both she and I were so devastated by the news. She has tried contacting the organization via phone and email, and her multiple attempts have been left unanswered and with absolute no regard.
This so-called non profit organization practices on a foundation of lies and deceit. I would hope this is not the vision founder Stacy Parmer had when she started this organization - manipulating households and playing with people's emotions is highly unprofessional, not to mention unethical. The Revdex.com needs to put an end to this sham of an organization.
If you're looking to adopt a pet, PLEASE LOOK ELSEWHERE!

[redacted] was looking for a reliable dog & wanted a non-shedding coat (poodle mixes).  [redacted] was one of her choices and seemed a good match for an adult new dog owner as he had specific notes from his prior owner on his behavior (see attached).  It was noted that he was dog friendly,...

house-broken, non-destructive, no signs of aggression, no social issues or phobias.  While it was noted that he wasn't great with young children, he was a tried & true, relatively easy dog for an adult dog owner.   While in the care of The Barking Lot, he proved to be all of that disclosed from his prior owner, but he was cautious while in a crate.  While this could mean nothing in the long term, it could also make a dog (especially in a new environment & with new people) feel defensive.  During Sara's play date with [redacted], I explained specifically that it wasn't a good idea to crate [redacted] as he was already house-broken & non-destructive & cautious in the crate.   She acknowledged this information, but it seems acted on it differently once she got him home.  Unfortunately, based on a video that was sent us on [redacted]'s behavior, he was in a crate that was much too small (i.e. he couldn't stand up fully, comfortably turn around or stretch out) & in an alcove location adding to the feeling of bring cornered.  [redacted] was also crated at all times if not on a walk.  
When dogs go into a new environment with new people, there will always be a transition period as everything they've known has just changed & whatever factors were keeping them grounded are no longer present. There is stress related to transition.  Any aggression that [redacted] seems to have witnessed (in terms of the growling & snapping she describes) were undoubtedly related to such a change.  While she checked the box on her relinquishment paperwork that indicates [redacted] "bites", in reality, he did not bite anyone while in her care.
Our return policy of no refunds, which is stated in our contract ahead of adoption, is in place for the specific reason that living beings are not disposable.  Investment in their care helps people to not only value them as such, but also to overcome any initial challenges.  I did deny Sara's request for a refund on this basis.  As [redacted] stated, we are happy to apply her fee to another companion.  [redacted] continued to contact her adoption coordinator, [redacted], after a final decision was made.

I spent a great deal of time and energy filling out the application to adopt, emailing the adoption coordinators and making the trip to El Cajon to meet a few of the dogs. The facility wasn't even opened yet when I arrived. The foster mom was there with one of the dogs I was interested in and she was great, but the people working there and the girl that did all the emailing to me were not pleasant to deal with. After spending hours there, I was told that I could not meet one of the other dogs I was interested in. When I responded to an email several weeks later about the dog I did get to meet, I was told that she was no longer up for adoption. Her picture and status are still on the website even today and they will not tell me anything except that she is no longer available. If they don't want to adopt a dog to me they should just say so instead of lying about it and reporting that she is not available if she is still on the website, don't you think????
UGH!!!!

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.Hi [redacted],
As per the Barking Lot’s recommendation I hired a dog training services, [redacted]. They were highly recommended by the lady who did my house inspection as well as [redacted] herself. I talked to [redacted] extensively before picking up [redacted]. I was on the phone with her for over an hour. She told me what I needed to buy, what I needed to do when I picked him up and every minute of the day after I got him home. As I stated before this was the first dog owning experience for me and I wasn’t afraid of asking for help or asking questions, see my notes from my conversation with [redacted] attached. It was her recommendation for [redacted] to be crated at nights. Also any time during the day that I couldn’t watch him and give him 100% of my attention. I am not sure where the “ [redacted] was also crated at all times if not on a walk. “ is coming from because it couldn’t be farther from the truth. He was only crated at night and the next morning for less than an hour while I had a call with a client and couldn’t divide my attention between him and my client. I did everything as the trainer told me to do. I bought the crate while I had [redacted] with me to make sure I was getting the right size crate for him. From the moment I picked up [redacted] to the moment I dropped him off due to his excessive aggression I did not deviate from the dog trainer’s instructions. Besides the first long conversation we had over the phone we were in constant communication via phone and text as I picked up [redacted] and took him to [redacted], then home, our evening walk, dinner time, and bedtime and then again in the morning. . [redacted] started showing signs of aggression an hour or so after we got home and he started barking and snapping at my brother. The crate was not even out of the box at that point.
The final decision was never communicated to me. That’s why I continued asking for feedback which I never received reply to. I have not contacted [redacted] or [redacted] since filing this complaint.
 
Regards,
[redacted]

Dear Revdex.com;
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Catamaran is a dog whom we recieved from a Mexican rescue organization on 5/16/15.  Based on her paperwork while in Mexico, Catamaran was seen by a vet and spayed.  He did not document her worn down canines in the vet notes we recieved from Mexico.  [redacted] met Catamaran on 5/23/15 (one week after Catamaran came into our rescue organization, The Barking Lot) .  She moved forward with adopting Catamaran on 5/24/15 after having the opportunity to spend unlimited time with her.  Due to Catamaran's very short stay at The Barking Lot, she did not see one of our vets (this is standard, but not required for adoption).  As a result, there was no detection of her worn down teeth & thus there was nothing for The Barking Lot to disclose on that point.
The Barking Lot DID disclose all that we knew of Catamaran's medical history as we only knew what was indicated in her documented medical file which was passed along to the adopter, [redacted], at the point of adoption.  Line itme #2 on the adoption contract (below) indicates that we have fully disclosed in good faith what we knew of Catamaran's condition.  Line item #3 states that the adopter, in this case [redacted], accepts the risk of unknown medical conditions.  We also state in Line item #6 that all fees are non-refundable.
In consideration of the transfer of Catamaran, Microchip * [redacted], the animal(s) described above, the adopter agrees to treat this animals humanely at all times; to obtain medical care and vaccines as recommended by your veterinarian, and to NEVER tether the dog outside or allow it to run loose outside your premises, and to allow the dog to spend a reasonable part of each day and every night inside the home with the adoptive family.  In addition the adopter agrees with the below (please read and initial):
______ 1) To keep a current dog license (up to date rabies vaccination) and ID tag on the dog at all times.
______ 2) To release, hold harmless and forever discharge The Barking Lot, it’s directors, members, agents, employees, and volunteers from any and all claims arising from the adoption of this dog.  All information with respect to the dog’s health and behavior that is known has been represented by TBL in good faith.  This agreement is binding on the adopter and all members of the adopter’s household.
_______3) Rescued animals may have an undetected medical condition, or may have been exposed to parasites or communicable diseases.  The adopter assumes the risk of these possibilities.
_______4) The Barking Lot reserves the right to reclaim possession and ownership of the adopted animal, if the terms of this agreement are not observed.
_______5)  The dog will be reclaimed by The Barking Lot if home does not pass the follow-up home inspection.
_______6)  As a non-profit organization, we rely on the generosity of donors for our funding.  If you feel this service has been beneficial in helping you find your match, we would be grateful for any additional support. You’re welcome to donate beyond the minimum donation for this adoption as listed below. Adoption fees are non-refundable.  All donations are tax-deductible, [redacted]
Adoption fee   $    300.00     
All of this aside, [redacted] contacted The Barking Lot (TBL) via phone to indicate her concern on 5/27/15.  TBL responded with a message, but [redacted] wouldn't give us any specific information as the her concern.  I personally spoke with [redacted] on 5/28/15 via phone & she agreed to return Catamaran to our care at 2pm that same day.  When I arrived at TBL at 2pm, [redacted] was already there with 2 men, one who was appx. 5'9" & 160lbs & another who was appx. 6'1" & 340lbs.  As soon as I approached, [redacted] raised her voice & said, "I want to know what vet kind of vet would sign off on Catamaran being adopted."  I said, "We can go over all specifics in just a minute, but let's first get Catamaran."  [redacted] said, "You're not getting that dog.  You're not going to take care of her.  I'm going to take her to the shelter."  As I started to respond, the 340lb man stepped forward within 2' of me, raised his voice, claimed to be her attorney & made statements to the effect that TBL isn't a non-profit organization and that he was going to sue TBL.  I asked him to allow me to speak with [redacted] directly at which point he increased his voice to yelling & I (being less than 1/2 his size) felt not only intimidated, but threatened.  I told him I was going to call the police if he didn't settle down & he continued to yell.  I phoned the police.  The police showed up, they agreed that based on the contract, [redacted] either return the dog to our care or keep Catamaran as her own.  She drove away, with the 2 men, and Catamaran in her car.  Now, the irony of this situation is that I, representing TBL, was not only prepared to take Catamaran back, but was willing to return her adoption fee (which is NOT required according to the contract she signed).  Unfortunately, it was difficult to communicate that considering the situation.

Review: I adopted Cataraman, a 2 1/2 year old Shepherd/Golden Retriever, color cinnamon, from The Barking Lot on Sunday, May 25, 2015. When I got her home, I noticed she was scratching quite a lot, but I assume she had fleas. I took Cataraman to a vet, and who looked in her mouth and was stunned. All 4 of the dog's Canines were worn down and the nerve endings were exposed, causing Cataraman significant pain, and will require major dental surgery costing thousands of dollars. (All of her other teeth and similarly worn down.) The vet referred the situation to another expert, who believes the dog has an itching problem causing her to constantly chewing her coarse hair resulting in the teeth wearing down. According to #2 of the Adoption Contract, "All information with respect to the dog's health and behavior that is known has been represented by TBL in good faith." This is obviously a false statement on their part. Anyone looking inside the dog's mouth would immediately see the erosion of her teeth. They have acted in an unethical and irresponsible manner towards me, causing me much emotional distress.Desired Settlement: I want a complete refund of the $400 I gave to TBL. They charged $300 for the dog, and I gave them an additional donation of $100 because I thought that they were an ethical and responsible organization. Obviously, I now no longer feel that way.Also, I want them to take Cataraman back, and see that she receives the proper care they should have given her in the first place, before they ever allowed her to be adopted.

Business

Response:

Dear Revdex.com;

Review: I went and adopted a puppy from this rescue on 11/5 I brought the puppy home the puppy seemed lethargic so I took the puppy to the vet on 11/10 the puppy was diagnosed with parvo a deadly disease that was contracted from the rescue. We called the rescue owner Stacy she said all the other puppies don't have the virus and even if she tested them it would show that they had parvo which is incorrect information. We asked if she could refund the $500 adoption fee to put towards it's $2000 medical bills since she let us adopt a very sick puppy she said she couldn't do that. I think her practice is unethical and it's sick how disgusting the place was the stench from urine was unbearable. Something needs to be done about this establishment.Desired Settlement: I just need help with paying for my puppy's medical bills.

Business

Response:

Hello Revdex.com,

The Barking Lot is the best dog grooming service in Los Angeles. Risa Tzinberg, owner, is professional and cares for dogs as if they were her own. Clean and safe atmosphere and 5 star grooming.