The Arizona Republic

This letter is in response to your email concerning [redacted] complaint #[redacted].  Please accept our sincerest apologies for the inconveniences and frustrations Mr. [redacted] experienced with cancelling his newspaper subscription.  Mary Yazzie, Customer Support Specialist, was able to...

contact Mrs. [redacted] regarding this issue.  Mary refunded $49.87 per requested by the subscriber; credited their account through March 31, 2016 and then cancelled the subscription effective 4/01/2016.  has also sent a confirmation letter to Mr. [redacted] so they would have record of this matter as well as a direct phone number and email in the event Mr. [redacted] has any further question or concerns.  Mrs. [redacted] was satisfied that this matter has been resolved.

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved. I wish to thank Janice for all of her help and assistance. She has been extremely helpful. 
Regards,
[redacted]

This letter is in response to your email concerning [redacted] (complaint #11837136).  Please accept our sincerest apologies for the inconveniences and frustrations Ms. [redacted] experienced with his newspaper subscription. Ms. [redacted] was issued a refund for her initial payment of $11.36...

back to her credit card on July 10, 2016.  A refund for the $35 bank fee has been processed which she should receive in the mail in approximately 10 business days.     Mary Yazzie, Customer Support Specialist, left a voicemail and sent an email to Ms. [redacted] on November 29, 2016, however she has not heard back.   If there are further questions or concerns regarding this complaint, please feel free to contact Mary directly at (602) 444-1938 or [email protected] Arizona RepublicConsumer Solution Center

This letter is in response to your email concerning Georganna E[redacted] (complaint#[redacted]). Please accept our sincerest apologies for the continued inconveniences and frustrations Ms. [redacted] has experienced with missed deliveries of The Arizona Republic.David Russell, our partner who is in charge of...

delivery in this area, has left Ms. [redacted] a voicemail. He is working with the carrier to find a permanent resolution for delivery to her address, including changing the sequence of the route.  If you have any further questions, please feel free to contact David R[redacted] at ###-###-#### or [redacted].Sincerely, Gannett Publishing Services

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]

This letter is in response to your email concerning
[redacted] (complaint ID [redacted]2).  This is the same issue that we are addressing in complaint ID [redacted] Please
accept our sincerest apologies for the continued inconveniences and
frustrations we have caused Mr. [redacted] with the...

unwanted deliveries of our free
YES Sunday product.  We regret that a delay
in action occurred concerning these deliveries.  We have confirmed that his address is set in our system to never deliver the free YES Sunday
product.  [redacted] Mefford, the Distribution
Director in charge of delivery in his neighborhood, has been notified to stop
delivery and perform service checks to confirm that delivery ceases.  He left a message for Mr. [redacted] on 12/9/2015
to let him know that he will ensure that this issue is permanently resolved. If
there are any further concerns regarding this complaint, please contact [redacted]
directly at [redacted] or [redacted]

This letter is in response to your email concerning [redacted] (complaint #[redacted]).  Please accept our sincerest apologies for the inconveniences and frustrations Mr. [redacted] experienced when trying to start a newspaper subscription.Mary Y[redacted], Customer Support Specialist, spoke with Mr....

[redacted] on January 26, 2017, regarding this issue.  An incorrect address was provided on the order form from the sales vendor, so the account could not be started.  We located where his check was applied, and a refund for $17.48 has been processed, which he should receive in approximately 14 business days.  If there are further questions or concerns regarding this complaint, please feel free to contact Mary directly at ###-###-#### or [redacted]@republicmedia.com. Sincerely,The Arizona RepublicConsumer Solutions Center

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]

This letter is in response to your email concerning [redacted] (complaint # [redacted]).  Please accept our sincerest apologies for the inconveniences and frustrations Mr. [redacted] experienced with the unwanted mailers he continued to receive.  Mary Y[redacted], Customer Support Specialist, has been in contact with Mr. [redacted].  He sent her samples of the mailers he was receiving, which helped us identify which mailing campaign that his name was appearing.  The necessary steps have been taken to prevent future mailers from being sent to him.  If there are further questions or concerns regarding this complaint, please feel free to contact her directly at ###-###-#### or [redacted] Sincerely,The Arizona RepublicConsumer Solutions Center

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]

The AZ Republic has already withdrawn $19.80 from our checking account without our authorization.  When I spoke to Henry in customer service he informed me an additional amount of $11.30 was pending.  Those two amounts total $31.10, not the lessor amount they have mentioned in their response.  I only want to be reimbursed the amount the AZ Republic has told me they have pulled from my account.

This letter is in response to your email concerning Paul C[redacted] (complaint # [redacted].  Please accept our sincerest apologies for the inconveniences and frustrations Mr. C[redacted] experienced with his newspaper subscription. Mary Y[redacted], Customer Support Specialist, left a voicemail for Mr....

C[redacted] on February 24, 2017.  His subscription account has been cancelled and two refunds have been processed for him: one for $15.09 that was refunded to the credit card on file, and a refund check for the initial payment of $17.48, which he should receive in approximately 14 business days. If there are further questions or concerns regarding this complaint, please feel free to contact Mary directly at ###-###-#### or m[redacted] Sincerely,The Arizona RepublicConsumer Solutions Center

This letter is in response to your email concerning [redacted] (complaint ID# [redacted]).  Please accept our sincerest apologies for the inconveniences and frustrations Ms. [redacted] experienced with her newspaper subscription.Stephen S[redacted], Consumer Solutions Performance Manager,...

attempted to call Ms. [redacted] this week, and left a voicemail, regarding her calls to the Customer Service Center. Ms. [redacted] has not contacted him yet, so we wish to inform customer and the Revdex.com of the resolution to date. The field distribution office confirmed that the last three complete Sunday Arizona Republic newspapers were delivered on 7/7/2015, which would include 6/21/2015, 6/28/2015, and 7/5/2015. These the deliveries were at no cost to Ms. [redacted].  Her calls to the Customer Service Center were evaluated, and her request on 6/18/2015 to cancel her subscription were honored. At that time, due to her interest in receiving fliers and coupons, her account was switched to receive the free Sunday Yes product.  Regrettably, delivery of the free Sunday YES product did not start on 6/21/2015.  At this time, her account is currently stopped and it has been determined that supervisor Diego handled the call from Ms. [redacted] professionally to the best of his ability.  If there are further questions or concerns regarding this complaint, please feel free to contact Stephen directly at [redacted]  
Sincerely, Katie J[redacted]Administrative AssistantGannett Publishing Services

This letter is in response to your letter concerning Ms. Sandra ** H[redacted], Complaint #[redacted].  Please accept our sincerest apologies for the inconveniences and frustrations that Ms. H[redacted] experienced. Mary Y[redacted], Circulations Support Specialist was able to contact Ms. H[redacted] to discuss...

the issue of receiving unwanted publications.  Specifically, the [redacted] Essential publication as she had previously requested no further editions be delivered to her property.  Per Ms. H[redacted]’ request Mary Y[redacted] shared Ms. H[redacted]’ suggestions with the appropriate superiors.  She has also requested that the district office perform a service check to ensure no publication has been delivered to her address.    I there are any further questions or concerns, please contact Mary Y[redacted] at [redacted] and email [redacted]republicmedia.com.

This
letter is in response to your letter concerning Mr. Larry M[redacted], Complaint
#[redacted].  Please accept our sincerest apologies for the inconveniences
and frustrations that Mr. M[redacted] experienced.Mary
Y[redacted], Circulation Support Specialist, reviewed the history of the
account.  Ms....

Y[redacted] telephoned Mr. M[redacted] and has been able to explain
some issues regarding billing and agreed to honor Mr. M[redacted]’s request. 
Ms. Y[redacted] applied three (3) free months credit to his account (this only
applies to the subscription rate; any credits or charges are not included in
the credit given) and has also adjusted the rate at a special rate for 6 months
following the 3 months credit to account.Mr.
M[redacted] was agreeable to the compensation of the three months credit and
following special rate for six months.  Mr. M[redacted] was amiable to the
resolution to this matter.  Ms. Y[redacted] has also provided Mr. M[redacted] with
her direct telephone number: [redacted] and her email: my[redacted], if any future questions
or concerns should arise.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]

This letter is in response to your email concerning [redacted] (complaint # [redacted]).  Please accept our sincerest apologies for the inconveniences and frustrations Ms. [redacted] experienced with her newspaper subscription.   We have verified that an additional refund check for $10.66 has been requested, which Ms. [redacted] should receive via U.S. mail in approximately 14 business days.  When her account was cancelled any financial institution information was also deleted, so there will be no additional charges.  Additionally, the team that works with sales vendors has been informed of the solicitation issue, so that vendors should be are aware going forward of the no solicitation policy of the Prescott Lakes community.  If there are further questions or concerns regarding this complaint, please feel free to contact Customer Support Specialist Mary Y[redacted] directly at [redacted] or [redacted].   Sincerely, The Arizona Republic Consumer Solutions Center

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]