The Anabella

Review: I want to thank you in advance for taking the time to review my complaint. I would like to start by saying this is the only time I have ever stayed at a hotel where I can't sleep due to loud noises that waked me. I stayed in room 4105 which was a decent looking room. But I had a very difficult time at night. I heard 2 loud noises at night it sounded like a group of people yelling the refrigerator was making a loud noise and last I was waken up by a part of the heating unit falling off on its own and landing on the floor. In the morning there were 2 loud banging noises that were loud and woke me up at 5am!!! After a long disney day the night before and once I wake up I can't go back to sleep. I was very disappointed with the room and it also appeared to me the front desk staff weren't as helpful. I checked in early so I can walk to disneyland and I gave them my cell phone number so they can call me when my room was ready. I checked in at 9am and never received a call so at 340 I called and asked for the status and I was told the room was ready. Why didn't they ever call? It just shoes lack of consideration. I didn't get a goodnight sleep at all and for that reason and the lack of consideration from the front staff I will start looking for another place to stay.