We have mailed the customer out a buyback check for the $that was over sited I also called the customer to let her know and listed to the feedback she offered This was a simple over site by the accounting department and was easily fixed with a quick phone call The customer stated they would go online and enter that they were satisfied when the check arrives.Thank you for your help.***
***, I have received your Revdex.com information and am looking into this I did receive a call about this since you dropped them off so this is the first I have heard of any issue.You had my email why wouldn't you just have emailed me and I could have figured it out quickly for you We
are a good reputable company and are not in the business of scamming people as you stated and certainly not over $ That comment is both incorrect and hurtful to all of the employees that work so hard for our customers.The office is currently closed for the weekend but I will look into this w/ the accounting department and get back through the Revdex.com site and by email on Monday morning I am sure this was a simple over site by the accounting department and a little research will get it resolved Please except to hear back from me on Monday.Thank you for your patience.***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.
Please see attachment for full details. To resolve this we are suggesting the following course of action:Reimburse us the estimated value of our appropriated paid for
property as mentioned above in our attachment or alternatively send us the 3 brand new rails with
their associated gear racks/installation kits. These you will procure from [redacted] with shipping cost to be paid by you. We require these rails for emergency purposes.Reimburse us the total amount of $585.00, our actual labor cost
incurred and for which we hold you totally accountable and responsible.
Thank you. Regards,
[redacted]
Thank you for the notice.The customer has filed a complaint w/ the attorney general so why he would now contact the Revdex.com is beyond me. The customer signed his receipt and paid in full stating the length of the rail. The lifts are cut to fit no where did it state did he ask for the...
additional rail to be left it was disposed of as previously stated. The customer was not under warranty and insisted we supply labor free of charge when he did not like that response he went the manufacturer of the lift and bashed our company to them and when they told him we had a right to charge for service, he decided to take this route. We had previously ordered parts for him which we sent to him at no cost and he hired and PAID a second company to come and fix the lift when he refused to pay us which makes no sense. He is ok paying a second company and now he wants us to reimburse him for that expense and wants us to believe that the new company which is getting paid to service his lift did not due the damage. There is no way to prove who did what and when it happened. This is the case of a person trying to get something for nothing. As far as the refund for the rail, they are cut to fit the steps and then the rest is disposed of it was 15 months later and due to a service call fee that he then brought that up that he wanted the track. No customer has ever asked for the cut off piece of track, is that really what this is about something that has a value of $30 at a scrap yard?We installed two lifts which the customer has paid for and has used and is using so I am not sure where at all is the claim coming from? They were installed almost 2 years ago and now he wants 1/2 his money back? It doesn't even make sense. He was unhappy with EazyLift due to the charge when his warranty ran out but yet paid another company for the same service which is his choice and his right as a consumer. We supplied what he paid for and he got what he paid for, the fact that we would not provide something for free is his issue it's about the money and we are not a charity we are a a business. You can't go around emailing people and bashing them to the manufacturer and expect them to show up with a happy face and get what you want. Once he crossed that line, I referred him back to the manufacturer to find a service company he would be happy with, which he did and yes he paid for that service, again where is the issue here?We have forwarded the Attorney General complain to our attorneys are they will address it from there. As previously stated via email, I wished the customer the best, it's sad to see that he has taken this route, we are a company that helps over 500 people a year but I guess if out of 500+ a year if we have one unhappy customer we've done pretty well. So today instead of helping customers, I am wasting time, energy and emotion on responding to something that had he paid for the service call with us would have been closed long ago. If you call for service you have to pay for it which of course he was happy to do with a new company.[redacted]
We have mailed the customer out a buyback check for the $400 that was over sited. I also called the customer to let her know and listed to the feedback she offered. This was a simple over site by the accounting department and was easily fixed with a quick phone call. The customer stated they would go online and enter that they were satisfied when the check arrives.Thank you for your help.[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. In my opinion it is unfortunate that we had to take it to this level in order to get our money. It is not a buyback program but a consignment agreement. It is not acceptable to wait one year to get our money.
Regards,
[redacted]
We have mailed the customer out a buyback check for the $that was over sited I also called the customer to let her know and listed to the feedback she offered This was a simple over site by the accounting department and was easily fixed with a quick phone call The customer stated they would go online and enter that they were satisfied when the check arrives.Thank you for your help.***
***, I have received your Revdex.com information and am looking into this I did receive a call about this since you dropped them off so this is the first I have heard of any issue.You had my email why wouldn't you just have emailed me and I could have figured it out quickly for you We
are a good reputable company and are not in the business of scamming people as you stated and certainly not over $ That comment is both incorrect and hurtful to all of the employees that work so hard for our customers.The office is currently closed for the weekend but I will look into this w/ the accounting department and get back through the Revdex.com site and by email on Monday morning I am sure this was a simple over site by the accounting department and a little research will get it resolved Please except to hear back from me on Monday.Thank you for your patience.***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.
Please see attachment for full details. To resolve this we are suggesting the following course of action:Reimburse us the estimated value of our appropriated paid for
property as mentioned above in our attachment or alternatively send us the 3 brand new rails with
their associated gear racks/installation kits. These you will procure from [redacted] with shipping cost to be paid by you. We require these rails for emergency purposes.Reimburse us the total amount of $585.00, our actual labor cost
incurred and for which we hold you totally accountable and responsible.
Thank you. Regards,
[redacted]
Thank you for the notice.The customer has filed a complaint w/ the attorney general so why he would now contact the Revdex.com is beyond me. The customer signed his receipt and paid in full stating the length of the rail. The lifts are cut to fit no where did it state did he ask for the...
additional rail to be left it was disposed of as previously stated. The customer was not under warranty and insisted we supply labor free of charge when he did not like that response he went the manufacturer of the lift and bashed our company to them and when they told him we had a right to charge for service, he decided to take this route. We had previously ordered parts for him which we sent to him at no cost and he hired and PAID a second company to come and fix the lift when he refused to pay us which makes no sense. He is ok paying a second company and now he wants us to reimburse him for that expense and wants us to believe that the new company which is getting paid to service his lift did not due the damage. There is no way to prove who did what and when it happened. This is the case of a person trying to get something for nothing. As far as the refund for the rail, they are cut to fit the steps and then the rest is disposed of it was 15 months later and due to a service call fee that he then brought that up that he wanted the track. No customer has ever asked for the cut off piece of track, is that really what this is about something that has a value of $30 at a scrap yard?We installed two lifts which the customer has paid for and has used and is using so I am not sure where at all is the claim coming from? They were installed almost 2 years ago and now he wants 1/2 his money back? It doesn't even make sense. He was unhappy with EazyLift due to the charge when his warranty ran out but yet paid another company for the same service which is his choice and his right as a consumer. We supplied what he paid for and he got what he paid for, the fact that we would not provide something for free is his issue it's about the money and we are not a charity we are a a business. You can't go around emailing people and bashing them to the manufacturer and expect them to show up with a happy face and get what you want. Once he crossed that line, I referred him back to the manufacturer to find a service company he would be happy with, which he did and yes he paid for that service, again where is the issue here?We have forwarded the Attorney General complain to our attorneys are they will address it from there. As previously stated via email, I wished the customer the best, it's sad to see that he has taken this route, we are a company that helps over 500 people a year but I guess if out of 500+ a year if we have one unhappy customer we've done pretty well. So today instead of helping customers, I am wasting time, energy and emotion on responding to something that had he paid for the service call with us would have been closed long ago. If you call for service you have to pay for it which of course he was happy to do with a new company.[redacted]
We have mailed the customer out a buyback check for the $400 that was over sited. I also called the customer to let her know and listed to the feedback she offered. This was a simple over site by the accounting department and was easily fixed with a quick phone call. The customer stated they would go online and enter that they were satisfied when the check arrives.Thank you for your help.[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. In my opinion it is unfortunate that we had to take it to this level in order to get our money. It is not a buyback program but a consignment agreement. It is not acceptable to wait one year to get our money.
Regards,
[redacted]