The 2001 Companies

I have purchased a big TV in 2015 for total of $2,649.25. I was told to offer an extended warranty for $379.99 for 3 years. He told me after 4 years I will get a full refund with money. I went to 2001 Audio for refund, however manager *** told he cannot to give me the refund, but the letter for extended warranty says I must spend a min of $759.98 on any product within 90 days. The $379.99 will reduce the price of the product. Why do I pay more for? I want the refund with money that's all. They *** to me about it. I want to report my complaint against 2001 Audio manager *** who is *** with me ***. Could you please advice him to give me the refund? Please let me know.
Thanks ***
Product_Or_Service: *** TV ***
Order_Number: XXXXXXXSSXW
Account_Number:

. *** when there is a problem with the product they will not do anything to help you. I bought a GPS from them on dec 07/17 as a Christmas gift for someone. I asked about the return in case of an issue cause it wouldn't be opened till the 25th. They said they would take care of me if I bring it back after cause they understand that its a gift. We updated and charged it and it lasted 2 hours in standby when it was doing nothing. We tried it for the first time on Dec 29th and it died within 30 minutes of being used in the car. Charged it up in the house and tried it again on the Jan 5th. Again it only lasted 25 minutes. I took it back to the store on the 7th and spoke with Howard. I have never spoken to someone so arrogant before in my life. I advised him if whats happening and the first time he said was "are you charging it right" I looked at him and said yes. I plug it in and it charges. He said you need to use it more then once to have it work properly. I found this answer very stupid. I told him its been used more then once. He told me cold would affect the battery life. I told him I do not leave it in the car unless i'm in the car using it. It has never been in a cold car. He asked me how i'm charging it. I told him i'm charging it in the house. He tells me I should be using the car charger as its more voltage. I asked him so your telling me a car has more voltage them my house. I said you know a car is 12 volts and a house is 120 volts. He had no answer. I told him I have a proper charger for the unit for the house. I was starting to get the feeling he was very reluctant to help me. After he was finished asking me a lot of stupid questions and he noticed I was not leaving. He said he has to ask his manager what to do. He called and they said they have to test it. They will charge it in the store and then run it and see whats happening and I can get it back the next day. I asked him how is he going to charge it up. He said he will charge it off the laptop in the store. I asked him " I thought you said that charging in the house is not proper and should be charged in the car" He could not answer me. I asked him so your going to do a proper test and then call me tomorrow. He said the would call me between 12pm and 2pm. Of course there was no call. At 3pm I decide to call to get the someone who said he was the manger. There was no apology for not calling or anything. All he said was they tested it in the store and it was fine. I asked him how he tested and he said we turned it on in the store and put in an address and left it to see how long it would last. I told him how is that a proper test. Its pretty much leaving it in standby mode. You need to have it in a car where it keeps charging satellites, the screen keeps changing and the system talks and tells you the directions. He said we tested it and its lasted 2 hours. Again I said how is that a proper test. All he said is we tested it and it works. I told know what to tell you. He was not willing to help with anything either. *** I AND MY FAMILY HAVE BEEN LONG TIME CUSTOMERS WITH THEM AND HAVE PURCHASED CAR AUDIO AND LARGE TV'S AND HOME THEATERS. ***Brampton store. *** Dr *** Brampton, ON