The customer was quoted a price to tear off and install a new roof The hours on the estimate are only listed to help determine the price (hours)A helper, a Durabilt rep and myself were there from 8:AM 4: This is really about man hoursWe set up the lift and did the tear off in the morning In the afternoon we installed the new roof and cleaned up When the customer came home she said I am not going to pay you because you weren't here hours I had still had of work left to do on the roof and I told her I would be back, weather permitting on Monday I went back Monday afternoon and took care of the storms and screens but it was raining and I could not complete the roof Wednesday I went back and finished the work on the roof I consider the job done , I received payment and this complaint is resolved
The customer was quoted a price to tear off and install a new roof. The hours on the estimate are only listed to help determine the price (12 hours). A helper, a Durabilt rep and myself were there from 8:30 AM 4:30. This is really about 20 man hours. We set up the lift...
and did the tear off in the morning. In the afternoon we installed the new roof and cleaned up When the customer came home she said I am not going to pay you because you weren't here 12 hours. I had still had of work left to do on the roof and I told her I would be back, weather permitting on Monday. I went back Monday afternoon and took care of the storms and screens but it was raining and I could not complete the roof. Wednesday I went back and finished the work on the roof. I consider the job done , I received payment and this complaint is resolved.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]
The customer was quoted a price to tear off and install a new roof The hours on the estimate are only listed to help determine the price (hours)A helper, a Durabilt rep and myself were there from 8:AM 4: This is really about man hoursWe set up the lift and did the tear off in the morning In the afternoon we installed the new roof and cleaned up When the customer came home she said I am not going to pay you because you weren't here hours I had still had of work left to do on the roof and I told her I would be back, weather permitting on Monday I went back Monday afternoon and took care of the storms and screens but it was raining and I could not complete the roof Wednesday I went back and finished the work on the roof I consider the job done , I received payment and this complaint is resolved
The customer was quoted a price to tear off and install a new roof. The hours on the estimate are only listed to help determine the price (12 hours). A helper, a Durabilt rep and myself were there from 8:30 AM 4:30. This is really about 20 man hours. We set up the lift...
and did the tear off in the morning. In the afternoon we installed the new roof and cleaned up When the customer came home she said I am not going to pay you because you weren't here 12 hours. I had still had of work left to do on the roof and I told her I would be back, weather permitting on Monday. I went back Monday afternoon and took care of the storms and screens but it was raining and I could not complete the roof. Wednesday I went back and finished the work on the roof. I consider the job done , I received payment and this complaint is resolved.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]