textbookrecycling.com

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received, your complaint will be closed Administratively Resolved]
Revdex.com,
I have reviewed the response made by the business in reference to complaint ID [redacted] and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.
I do not want and do not deserve credit for the books they say they received in my package. They do not belong to me, were not mine to sell, and I will not accept money I am not entitled to as a matter of principle. I did communicate this to them, but apparently their reading comprehension is just as poor as their business practices in general. I will take my books back, or the money I was owed for selling them, or nothing at all, thank you very much. Additionally, I just want to re-emphasize how ridiculous their explanation sounds. We aren't talking about a parcel filled with hot sauce or towels or car parts- we are talking about a parcel with different textbooks in it. A federal offense was committed when my parcel was allegedly tampered with, but apparently this sort of thing happens a lot, I'm told, and they have no plans to get to the bottom of it, nor have they told me law enforcement was informed of any of these incidents. Rather than package contents mysteriously changing without explanation into other extremely similar package contents with all other aspects of the package remaining the same, a supernatural event for which there is no evidence or history, it is more likely that they received my books and credited them to someone else, and tried to credit me for that person's books. To avoid paying two people for one set of books, they have decided to tell me a story for which there is no evidence.I have also been to the post office as they requested, and the postal service has no idea what they are talking about, having stated they delivered the package without incident. No one at the post office was able to give me any examples of package contents being removed and/or replaced by their employees. I don't want a check for books I didn't own. This company may have no scruples when it comes to ripping people off, but I do. If they don't want to pay me what I'm owed or give me my books back, then I don't want anything from them.
Regards,
[redacted]

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.  However, Textbookrecycling.com is not telling the truth about only receiving 2 books. I sent them 4 books and they are stealing from me.  The receipt from UPS states that the package weighed 11lbs, and 2 books do not weigh 11llbs.  This is grossly unethical on their part.  How can they explain that a package with only 2 books weighed 11lbs, it does not make sense based on the evidence.  Revdex.com, thank you for helping, but this is an unethical company.Sincerely, [redacted]

We apologize for the delay.  Your payment has been made and you should see your check within 7-10 business days.  Unfortunately,  we are unable to control how quickly these items are sent back to us and in many cases if the items are not verified US copies the publisher never returns...

them to us and then have all legal rights over the items. Thank you,Customer Service

We offer the opportunity for customers to receive items back up to 72 hours after the items have processed.  You have been emailed directions on how to do so.  Please follow the directions sent to the email you have registered with our system.  Once return shipping is received...

(withing 72 hours from your order being process) we will ship your item back to you. Thank you.

Per our terms and conditions agreed to by every customer, we are unable to release funds for damaged books.  The item you are referring to was one of 3 books we received in poor condition.  At your request, we did return the item to you, as the condition of this item did not meet terms....

 Thank you, Customer Service.

In order to offer the highest possible price for books our quotes are valid for 3 calendar days. Books must be tendered at a UPS location within 3 calendar days of accepting the quote. This is stated both in our terms and conditions and on our textbook buyback forms. You tendered your books at a UPS...

outlet 4 calendar days after accepting our quote. As a result when we received your books they were subject to repricing based on current market prices. This was clearly communicated to you in the email you received:
Books were received past the guaranteed price quote date. All adjusted prices are based on our current buyback prices.
You were offered the option of having the water damaged books and the books that had no current value in our system returned to you for $3.95 per book. As a courtesy we will pay you $17.71 for the books that currently have no value in our system. This is the amount we had originally quoted as the value of the books assuming you had tendered the books within the quote validity period. We will not pay for the books that are water damaged. We will return those to you for $3.95 per book to offset both our shipping/handling costs to receive and then resend the books. This money can be subtracted from the $17.71 leaving us owing you $9.81 if you choose to have the 2 water damaged books returned.

We quoted on an ISBN for a hardcover copy of Applied Behavior and Analysis. We received a loose leaf copy which has a completely different ISBN and a different value. When we received the book we quoted the new value ($0) based on the actual ISBN of the book we received. We issued notice via email...

and the books was held for 72 hours as per our terms and conditions which you accepted. After 72 hours the book is disposed of. We can't pay for a book that we didn't receive.

We received two of the four books that the customer promised to send. One of the two books that we received was supposed to include supplementary material such as an access code or CD. As per our terms and conditions, as accepted by the customer, they are responsible for ensuring that all books...

submitted contain all necessary supplementary material. We will pay the customer the $45.81 as originally quoted for this text despite the book not meeting our terms and conditions. We will not pay the customer for the other two books that we did not receive.

Please refer to our terms and conditions listed on our site.  We are unable to release funds on books that have water damage.  All customers have 72 hours to request their book back, unfortunately it does not appear that you did so.  We are unable to release funds for books that have...

damage, which is why we offer the return service. Thank you,Customer Service

Good Morning,  All customer information is kept directly with the items received from the time books arrive into our facility until the time they leave.  We are unable to release funds for books that have damage as your did when we received it.  Once we received your request for the...

item to be returned, the book that was received in your packaging was pulled with the original mailing label from your packaging and returned to you promptly.  Thank you, Customer Service

Complaint:...

[redacted]
I am rejecting this response because:The book I sent did NOT have any water damage and was in perfect condition.The company is being dishonest in claiming that the book was damaged and I question how many other people they are lying to in order to keep their books and not pay the people the amount they have quoted.  I would never have sent in a book that was water damaged because I KNOW no one wants to purchase a damaged book.  This was in mint condition--NO water damage, no highlighting, not even pencil in the book. It was read for one semester and then sold back in the same perfect condition I purchased it in.
Sincerely,
[redacted]

All books were available to be returned within 72 hours of processing your order. Items that we received were 2 Instructor's Editions, which had stickers covering that language- We do not resell Instructor's editions and they have no value in our system and One item that had water damage. Our terms...

and conditions clearly state that we do not buy these items. As a one time customer courtesy I have asked our shipping department to attempt to locate your book and return them to you. Thank you.

Terms and conditions are clear in stating we do not accept water damage- although we do offer an automated way to have your book returned in 72 hours.  An email is automatically sent to the email you register in our system.  Our system does not indicate that you took the needed action to...

have that item returned to you.  We are unable to release payment for books that have damage, nor send the item back to you as the 72 hour timeline has lapsed and the book has been disposed of-as it has no value to us in the damaged condition received.  Thank you,  Customer Service

Complaint: [redacted]
I am rejecting this response because: I am fully aware of the condition the book I sent you was in. The book you sent back is not my book and you again denied the book that was not mine for missing pages. The book that you sent me (that was not the book I sent in) is not missing any pages. 
Sincerely,
[redacted]

Good Afternoon,You were given directions for return on April 12th as noted:"If you would like to get your book returned to you, please refer to the quote adjustment form. This form is located at the bottom of the email that we sent you with your quote. You will see “MY QUOTE WAS ADJUSTED. NEXT STEPS”. The link is included in step three. This quote adjustment form link expires after three days. After that three day window, we recycle the books if we do not get a response from you. Please keep in mind that we paid to ship them here, so the quote adjustment form is to cover the price to ship them back to you. The price is $3.95 per book for return shipping."Immediately following you notified us that you would be doing a Revdex.com claim.  We held the book for 72 hours and disposed of the item.  Please feel free review terms and conditions on our website.  We do not buy water damaged books.  Thank you.

The terms and conditions that each customer agrees to state that we do not release funds for water damaged books.  We paid the full amount quoted for the book that was received in good condition.  As stated, you declined to have your book shipped back to you within 72 hours of processing...

your order.  Please refer to our Terms and Conditions of Selling Books if you have additional questions.  Thank you, Customer Service.

Thank you for your inquiry.  As your receipt states, we did not receive the items you quoted in your buyback.  Did you possibly do multiple buybacks with multiple companies?  Our customer service team has been in contact with you about this issue and would be happy to assist if you...

wish to have the books returned.  Typically we are only able to keep items for 72 hours after they are processed.  Apologies about the confusion, but we are only able to pay for the items we receive in customer's orders.  Thank you.

Complaint: [redacted]
I am rejecting this response because:
The items I sent were not damaged in any way. They have not sent any emails to notify me about the books. I have no way of knowing what was done with the books. They claimed that they would send  me the original email from July 24th and my original order which showed nine books that the said I was supposed to send. Why has the date changed on when they were received? This company is scamming people.
Sincerely,
[redacted]

Complaint: [redacted]
I am rejecting this response because:I elaborated that the book did NOT have any water damage upon being sent and it was in a plastic lined mailer that should not have allowed water damage. Also, I did not ask for a return because the time it took for the final decision to come through from the company, the textbook had lost half it's value. It's my opinion that they no longer saw profit in accepting the book and used the pretense of "water damage" as with so many other people which so usefully negates all guarantees. The 72 hours for my return has passed, but it would be useless for me to take a return back now. They cannot go back on their guarantee when wanted just because they can no longer profit of a book. I will only accept the full promised price of the textbook.
Sincerely,
[redacted]

Good Afternoon,Apologies for USPS delay.  Your payment was made on March 14th, we are required to wait 45 days until we resubmit an additional check, as most times customer's receive their first payment before the replacement arrives.  I have sent word to our accounting department....

 Please contact us if you have received your payment before before May 1st; otherwise we will submit another check on that date.  You can always inquire with us at [email protected].  Thank you.