Texas Oncology

I HAVE BEEN A PATIENT GOING ON 3 YEARS AT THE ONCHOLOGY CENTER, I WORK IN THE MEDICAL FIELD AND I KNOW HOW HARD THE JOB IS. MANY PATIENTS DO NOT FEEL GOOD AS A REULT OF THIER ILLNESS, SO THE FIRST PEOPLE THEY SEE MOST OF THE TIME ARE THE ONES THAT TAKE THE BLUNT OF THE FEELINGS. I MUST SAY THOUGH, THAT I LOOK FORWARD TO SEEING THE VERY SWEET AND PROFESSIONALSIM OF CINDY, THE PHLEBOTOMIST, AS MANY PATIENTS AS SHE HAS TO DRAW PER DAY, ANS STILL BE SWEET WITH A SMILE ON HER FACE AND A WARM GREETING, ALWAYS. BECAUSE OF MY JOB I AM ONE OF THE LAST PATIENTS SEEN AT THE CENTER, AND I ALWAYS HAVE TO HAVE LABS DONE, CINDY HAS NEVER HURT ME, SHE IS ONE OF THE BEST PHLEBOTOMIST I HAVE ENCOUNTERD, THE CENTER SHOULD BE PROUD OF HAVING HER IN THE CENTER. THE ILLNESS I HAVE IS NOT EASY WELL FOR ANY OF US,,BUT WHEN YOU SEE THE FRIENDLY FACES AND SOFT TOUCHES,,IT MAKES IT A BIT EASIER AND A PLEASURE TO RECIEVE TREATMENT.

My husband has leukemia AML. He was transfered as a patition from Baylor Oncology TBoone Pickens. I must say if, we had any other option it would not be Texas Oncology. The waiting is long, at one time more that 4 hours. We have to plan visits around an all day excursion. Once there he is more likely than not, will be sent home to schedule another visit later in the week, the next day. They schedule all check-ins through one desks. The waiting is long and in an extremely cold areas. There is little or no heat. We bundle up, but are still cold. When we have to return we must pay a co-pay for all of the visits - where if everything was done on day of service there would be only one co-pay this can add up to $200.00 or $300.00 per week. We barely can pay the co-pay much less this much. Not to mention gas an oil for each trip.

Not only is the visits uncomfortable while waiting, the drain on his physical condition is much worse. I am warning everyone who goes to the Frorest Location. DON'T BE SURPRISED AT THE MONEY DRAIN, THE LACK OF COORDINATION BETWEEN SCEDULINGS, AND THE FREEZING TEMPERATURES IN THE BUILDING.

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution may be satisfactory to me if I do not receive any more statements and my balance is truly zero I received two statements @ June 21st The response was not completely accurate The settlement letter I received gave me the option of paying online, which I did The return envelope had the Dallas address and the payment coupon said to remit to the Austin address It would be so much easier and less frustrating if the different parts of the organization did a better job of communicating with each other Regards, [redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***

An adjustment for the $was requested when *** *** and I spoke. I did call *** *** today, August 8, and let her know that we would ensure that a letter stating the adjustment had been made would be mailed to her address. I have since contacted our business office and they stated they were watching for the adjustment and have noted that an invoice with the reversal would be sent to *** ***

Mrs. [redacted] was sent a settlement letter from Texas Oncology North Austin on 2/19/14 for the balance of $463.95. This was a...

50% settlement letter which Mrs. [redacted] paid by check posted on 2/26/2014 in the amount of $231.97 and was sent to the PO BOX address at the Dallas CBO site. This payment was posted to the total outstanding balance due since it was not processed at the local site which was instructed on the letter along with a return envelope. Our Financial Counsleor realized the error, contacted the Account Receivable Representative and submited adjustments to correctly apply the payment along with the negotiated discount. The adjustments were submitted 6/10/14 and completed on 6/20/14 leaving Mrs. [redacted] with a zero balance. A statement was sent out 6/16/2014 as the adjustments had not been completed before the next statement cycle. We apologized for any inconvience this may have caused Mrs. [redacted], we have communicated our findings with her and she understood where the error and miscommunication lied.
 
If you need any additional information please feel free to contact me. Thank you

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution may be satisfactory to me if I do not receive any more statements and my balance is truly zero.  I received two statements @ June 21st.  The response was not completely accurate.  The settlement letter I received gave me the option of paying online, which I did.  The return envelope had the Dallas address and the payment coupon said to remit to the Austin address.  It would be so much easier and less frustrating if the different parts of the organization did a better job of communicating with each other.
Regards,
[redacted]