Texas Direct Auto Powered by Vroom

I went to look at a Mercedes-Benz at the dealership 03/28/2020. I also had my current vehicle appraised to use for trade. My sales guy came back with a trade in price of $17,000. Just when we we thought we were ready to make a decision our sales guy came back to tell us the appraisal was wrong. The $17000 they had once offered turned into $1,700.

Purchased a 2014 BMW 535! oct 28,2019 few mins after driving of their lot the car had issues, so I called Ron *** and asked what my options were and if I can return the car I was told to bring it in to service which I did 24 hours later, asked about returning the car and was told again the contract was already processed, which was a lie , when they advertise that car can be returned within 7 days and 250 miles, they kept the car in service for 4 weeks and I could not trade car in because the title was not in yet, I paid $24,440 in cash and had to wait 3.5 months for a $60 refund because they don't make change from the $25,000 cash I had, so when the title came in they offered to buy the car back for $17,500 and I did that but they refused to give me a penny more and they knew they had the car for 4 out of the 5 weeks that I legally owned it: Bad Faith" when I took the title there they still were fixing the car that had water damage, so I don't know how they get damaged cars to pass inspection, state needs to inspect them, it's been over a month and now I am awaiting a warranty refund! HORRIBLE FRAUDUlENT PEOPLE!!!! Bad Faith and full of excuses!!!! BEWARE CONSUMER

Vehicle was sold as clean title never in a wreck. Upon inspection and oil change it was found the vehicle had been in an accident.

Purchased a 2015 jeep on March 5th 2016 was shown an auto check stating the vehicle had not been in any accidents. Went to trade the vehicle in today and was told it had been in a very major accident before I I purchased it and has little to no value at all. Contacted texas direct and they said ... oh well you've owned the vehicle for 3 years so we wont help you. All I wanted was for them to buy the car back for my pay off about which is $2800 more than their trade in appraisal. They knew the vehicle had been wrecked and told me it hadn't. And now refuse to even offer me what the vehicle should have been worth. I do not reccomend buying from them.

On December 13th, 2019, my wife and I made the trip to Texas Direct Auto to meet with a salesperson she was referred to by an acquaintance of hers. We were looking to trade in her 2012 Nissan Maxima, we ended up being shown a black 2017 Cadillac XT5, that she fell in love with. Everything seemed to be in good order on the car expect the brakes needed to have brake fluid from what our salesperson told us and he did not allow us to leave with the vehicle that day for safety reasons which is something I was actually happy about. He told us the next day the vehicle would be looked over by the service department and we would be called when it was ready. We received the call and I took the trip out back out to Stafford to pick up the vehicle. Everything seemed to be working fine when I pulled off the lot and took it to pick up my wife. As soon as she got in to drive it, she noticed the brake fluid light appeared in the dash again, and the brakes felt really loose from what she stated. We drove it down the street to my moms house, and I looked under the hood noticing the container where the brake fluid is at was completely empty. We stopped at the auto parts store and bought some feeling it up hoping that would fix our issue, which it did momentarily. The next morning I drove the vehicle down the street and noticed the brakes where doing the same thing my wife mentioned before but this time the were starting to squeak. I opened the hood and the brake fluid container was empty again, showing something was leaking or not properly prepared.

We contacted our salesperson and he stated it was unacceptable and we could bring it in to have it taken care of since the vehicle is under warranty. My pregnant wife had to make this trip on her own today with her mother, because I had to work. On the way there the brakes completely failed on her making her drift as she attempted to make a u-turn almost causing a vehicle crash. The vehicle is currently brake at the dealership, and she is luckily okay/in a rental. I just hope that this is something that is not a regular occurrence as we upgraded he vehicle for her to be safe in with our future family but this vehicle was not inspected or properly looked over before it was given to us as “ready to go”. The one thing that worries me is the vehicle had a QC passed sticker on it which makes me hope that the QC’s are taking the time to properly look over all the vehicles because if this would of happened all of sudden while we were out of town on a trip, we would of been out of vehicle or worse. Shame we can’t enjoy our “new” car we are paying for during the Christmas holidays because of this.

BUYER BEWARE!!! Texas Direct Auto put small car tires on a van we bought causing a near deadly blowout on I-10 with my wife and children. They refuse to do what is right by putting the correct tires on the van, and covering our insurance deductible. The van required a Light Truck tire with a minimum of 55 PSI, which it says on the door of the van, and they put on small tires that were for a small car that only held a maximum of 40 PSI (the size of the tire was correct, which is why we did not catch it, but the tire was weak because they were made to carry a much lighter vehicle). One tire had a blowout, and at least one of the other tires is also coming apart from not being sufficiently able to carry the weight of the van. They did this to save about $180 to their bottom line. They put my family in a deadly situation to save a trivial amount of money. Think they won't do the same to you? BUYER BEWARE!!!!

I purchased a car because I was told that the car had a clean background ( ie no wrecks or damage on the vehicle ) I took delivery of the car on Friday 03/30/2018 after 6pm on Easter weekend. I took the car to a Certified Cadillac Dealership on Monday Morning (04-02-2018) because the right door mirror and light was not working. The Cadillac dealer removed the right door panel on the car and noticed that the car had been wrecked and that the front fender , both doors , and back quarter panel had been replaced along with bondo and touch-up paint on the roof-top. The Dealer advised the car that had only 1466 miles was not covered under warranty due to the fact that it had been wrecked. I told them that I had the Carfax and auto check that does not show this, I picked up the car on 04/04/2018 from the Classic Cadillac dealership in Galveston Texas and took straight back to Texas Direct Auto and spoke to the managers and they refuse to give me a refund on the car. They advised it had a 7 day or 250 mile warranty. the car was showing just over 1800 miles but they refused to take the vehicle back even though they sold me a vehicle under false pretends. We offered to show them the damage that the certified Cadillac dealer had showed us, but they refused to go look at the damage. I asked to speak with a higher up supervisor because they refused to acknowledge the vehicle had been wrecked. They refused to let me speak with anyone other then them. The car was misrepresented and they were not clear up front about the damage on the car when I had asked.

Texas Direct Auto,Phone *** does business as Vroom.com, ***, Phone ***. If you phone either number the phone is answered *** This company sold me a car on 12/2/17, I paid cash, it delivered it 12/15/18, and a few weeks later I received the title. Took the title to the Illinois DMV to register the car and was told card did not have a valid title. *** had sold me a car they did not own free and clear. Contact *** on 1/4/18 explained issue was told to send title back, and they would send it to *** to have the title released. On 2/20/18 called asked to speak with Title Dept regarding status of tile was told I'd be called back that day. 2/22/18 called again because no one had call and asked to speak with Dept Mgr, was told no manager was available to speak with me, but someone from ***'s Expedite Team would call me. No one ever called. On 2/26/18 called and asked to speak with someone in the Expedite Dept and was told there was no such dept, and that I needed to speak with the Paperwork Dept, call was transferred and disconnected. I sent a letter to *** CEO, registered mail, and have had no response, I sent and email using their website based email form with no response. I sent and email to the corporate HQ, ***, no response. It is now Sunday 3/4/18 and not one person in this corporation will return my calls. So paid for this car in Dec 2017 and as of March 4 no response. I've gone on Yelp and see that other people have run into similar situations.

great experience buying a car Texas direct auto,Delroy my sells person was very professional and accommodating to my needs. I never when down to the dealer so I did everything online and trusted 100% on Delroy's information to the vehicle, when I took delivery of my jeep it was exactly as Delroy described to me. very please with the purchase and if you need a car you need to contact Delroy.

I purchased a 2017 VW jetta on July 26th of 2017, it is now middle of February of 2018 and every month I have to call in and ask why I haven't received my licence plates and tags. Every time I ask if they need anything from me, if they need copies of something anything on my end and they tell me no its in process now. They promise me a manager form the titles department will contact me and they even promised me that they were being sent out in 48hrs to my home address on January 29th of 2018 when I called. I have received nothing.

On November 14th I found a vehicle I wished to purchase via Texas Direct/VROOM. Nov 14th I put down a $500.00 deposit on said truck. On November 15th I put down a large deposit via wire for truck. On November 20th, my wire was received. I was told to expect contact from fulfillment team about shipment on November 22 or 24th. On November 24 I was told my truck needed parts that they did not have. I was told expect parts arrived November 27, which they did. Was told truck to ship by the 29th. On November 29th I was told truck work was completed, will ship out the 30th. On December 2nd I had not had any contact from Texas Direct/VROOM so I called them - was told someone would call me back with an update. On Decemeber 4th Texas Direct/VROOM emailed me for confirm my address. December 5th I was told to expect my vehicle on 12/9. on December 6th I was called to be told truck would be delivered 12/10. When truck finally arrived, it had a bad rattle/shake. I took it to 3 different mechanics (a truck that was supposed to be 100% ready to go), and each mechanic told me a different issue with a different price (work into the thousands). I decided to have Texas Direct buy back my truck as it was not as advertised or guaranteed. To this day, my loan via Capital One, has not been paid off. I can not purchase a new truck as I have a 28k loan out, as Texas Direct as yet to pay back the loan. They claim they sent it, but then claim it was to the wrong account, and are now paying my account. My first payment was not made, as truck was no longer in my possession and now my second payment is due in 3 days. I have not been able to work since November as my job requires a truck, which I do not have and now can not get as a direct result of Texas Direct. They have had the truck in their possession for a month now and the loan is still in my name. This has hurt me not only mentally but financially, as I am the sole supporter of my household and cannot return to work without a truck and I cannot get another truck with this loan!

Hi,

I purchased a used 2014 Chevy Silverado from Texas Direct Auto in mid September 2017. I paid cash in full for the vehicle via certified bank check, and I do have the vehicle in my possession. However when I received my registration in the mail in October, I noticed that a lien-holder had been incorrectly listed on the registration (there should be no lien holders listed since I paid cash in full), and I did not receive a title for the vehicle. I have contacted Texas Direct Auto via email and phone multiple times since mid October, and each time I have been told that someone that can help me will get back to me shortly. I have never received any help, however, other than someone telling me or emailing me that a more knowledgeable person will get back to me, which then never happens. It has now been four months since I purchased the vehicle and I have not received a corrected registration, nor do I have a title for the vehicle, nor do I have any information as to when I might receive these items.

We bought a Yukon XL from this company on September 21, 2010. They lost the sales contract and had to redo the entire financing on the car. They still have not gotten us our permanent plates for the vehicle. When I have called and emailed named *** and the sales manager named "***," I was told they would get them in the mail to us. This has not happened and my wife is not allowed to to park on the school campus (her work) because of it. Please help us to rectify this situation.

On June 22, 2017 I purchased a 2015 *** from Tien. It is now November 16, 2017 and I still have not received my license plates. I have made multiple attempts by phone and email to get answers as to WHEN I would receive my license plates. I called them today, November 16th and was told they see I called on November 14th and have now escalated my concern from priority to urgent; I'm still waiting. Their solution is to keeping giving me paper tags each time they expire and now on the third extension of paper tags.

I spoke *** at the Texas Department of Motor Vehicle previously and *** (?) on November 15th to get an update not he complaint I filed with them; no update available. I informed her that my tags were extended to December 26th but since I paid over $1200 for tax, title, and license, I want my license plates. At that time she informed me that the tags issued by Vroom (Texas Direct Auto) were not valid and if I get pulled over, it would be a problem. Now they have me breaking the law.

My husband and I went to Texas Direct Auto on Thursday, October 19, 2017. We placed a deposit on a vehicle with the assurance they would not sale this particular vehicle to another customer and informed us we had priority with putting a deposit down. We received a phone call from Texas Direct Auto on Monday, October 23, 2017 informing us that there was a "glitch" with their system and someone had already put a deposit down for this vehicle.

In response to the phone call, I sent an email Wednesday, October 25, 2017. Please see below.
"Dear Texas Direct Auto,
My name is Connettra Rowe and my husband and I were interested in buying a vehicle from your dealership.
Last Thursday, October 19, 2017, we made a trip to Texas Direct Auto in Stafford, TX, with hopes of purchasing a 2010 Ford F-150.
As soon as we arrived, we were linked with Giovanni. Giovanni's customer service was awesome. He informed us that the truck was still available and took a deposit from us to hold the truck once it was ready to view. He explained that Texas Direct Auto had just received this vehicle and it was still being prepped for viewing. Giovanni even spoke with his manager in regards to the vehicle while we were at the dealership.
We received a phone called from Giovanni on Monday, October 23, 2017, explaining that there was a "glitch" in the system and someone had already put a deposit on this truck prior to us.
This is really hard to believe because as soon as the truck hit your website, my husband and I immediately stopped what we were doing and arrived to the dealership within 25 minutes.
This is also hard to believe because Giovanni specifically said the truck had just got to the dealership.
This is also hard to believe because I am sure there would have been a receipt on file attached to the vehicle showing proof that another "customer" had already put down a deposit for this vehicle.
I am confident that Texas Direct Auto shows integrity and strives to deliver top customer service to its community. In best practice, Texas Direct Auto should resolve this issue beyond its sudden unavailability.
Solutions include: making fair consideration to both parties that have released a deposit on the vehicle OR striving to find a comparable vehicle at an even better price.
Again, we trusted Texas Direct Auto with our time, money, and to provide exceptional service as the home to the world's best customers. And a company represented as the largest independent dealer should have better solutions to glitches in their system.
Best,
Connettra"

As of today, November 15, 2017, Texas Direct Auto has yet to provide a solution with our issue. Texas Direct Auto sold the vehicle to another customer, but on top of that we still have yet to receive our deposit back. I have requested this deposit multiple times, both by phone and email.

Please help me hold Texas Direct Auto accountable for their negligence.

Thanks,
Connettra

I purchased this vehicle March of this year. I have made repeated attempts to have my registration and license plate paper work finalized. It has been 8 months and I still do not have my registration or my license plate. I have had repeated communicated with TDA through my daughter and son in law since I am a Spanish speaker. I have had my local motor vehicle department call TDA and still nothing has been done. Every time I have communicated with them they respond by saying, "we will get right on that and you will have your plates soon". I have provided proof of insurance numerous times and I have also provided a vin inspection. There is no reason on my behalf as to why this process has been delayed. They have provided temporary tags but I am still waiting for another set of temporary tags because my current temp tag is expired.

This message was transcribed by my son-in-law.

Texas direct auto requires a minimum of $500 deposit to reserve a vehicle. Upon my bank fully financing the vehicle I purchased(3days later), they stated a refund check for the $500 would be mailed out in 3-4 weeks. It has now been 4 weeks so I contacted the customer service department to see the status of my refund check and they are stating they have no record a deposit was made. I do have the receipt showing I paid the $500 cash and it also states the stock number of the vehicle I placed the deposit on.

I purchased a vehicle from Texas Direct Auto finding them through eBay. The problem that happened I think is just an oversite on their part. They charged me $550 for DMV registration but I ended up having to pay it on my end. I told the person I was working with and he said if I end up having to pay it that they will reimburse me but I got the run around when I tried to get the reimbursement. I was simply charged a fee that I shouldn't have been charged and want to get it back.

I recently purchased a 2017 ***. The delivered car was exactly as described, and the transaction went pretty smooth. TDA also allowed me to choose a local auto mechanic to look over the car, and provide me an independent detailed report. I would definitely consider buying a vehicle from them again. I worked with Thomas ***, who took good care of me.

On July 20, 2017, I purchased a vehicle from Texas Direct Auto. After driving 4 and a half hours down there and test driving the truck, I was satisfied and chose to purchase the truck. After making a phone call to my credit union (whom I was pre-qualified through) I was told that they do not do business with Texas Direct (now I know why.) The finance employee who we dealt with told us we could finance through them and then refinance when we got home. Since this was our only option, we did just that. The finance employee told us we'd have "plenty of time" to get our paperwork in to refinance. We had "45 days before payment is due." Well, 45 days came and went and we had to pay a note on a vehicle at a 7% interest rate when our credit union is 2.5. My wife and I have called over 10 times asking where our paperwork was, when would it be ready, who can help us, and letting them know our temp tag was about to expire, and it finally did. They made me send them all of our insurance information AGAIN so they could issue us another one. I've been lied to over and over. I've been told someone would call me and that hasn't happened yet. I has been 73 days and I have yet to receive my tags or paperwork.