Tetra Auto Sales

Dear Sir/Madam:Reference is made to complaint [redacted] made by Mr [redacted] Please be advised that on April 8, 2016, Mr [redacted] telephoned our company for emergency service to trap a squirrel in his home in Chatham During this conversation, I advised Mr [redacted] that if we do not catch the animal, that we will only charge him 50% of the total amount of the emergency service call and he agreedWe dispatched a technician to his home around 8:pm that evening The technician could not locate the squirrel, so he sa trap and advised Mr [redacted] that if the animal gets trapped in the cage to call our office After a few days, we receive a call from Mr [redacted] yelling at our office manager advising her that he has made numerous telephone calls and left messages that the squirrel was not caught in the trap, that it had died in the closet and that he wanted a full refund First of all, it is difficult to believe that he made all those attempts to call our office with no response Our office services the federal government on several government contracts and when they call, we have a 2-hour window in which to respond to their calls There were no missed calls from Mr [redacted] However, we did explain to Mr [redacted] that we will reimburse him 50% of the total charge as was the agreement, once we picked up the cageMr [redacted] called our office the following day or so and our legal counsel just happened to answer the call and he was very rude making accusations that he had spoken to her the day prior After explaining to Mr [redacted] that he had the wrong person, Ms [redacted] transferred the call to me and I advised him that I will issue him a full refundWe could have charged him for theft of services for his actions and unprofessionalism, but our company strives to keep our customers satisfied so we opted not to pursue that avenue We have been in business for over years and have never encountered a person like Mr [redacted] and hope not to We attempted to make arrangements to pick up the cage but Picking up the cage was also a scheduling problem for Mr [redacted] EPC eventually picked up the cage on April 27, and a full refund was issued on May 3, We have copies of the work orders, should you require copies of same, please advise and same will be ;forwarded to you Thank you for your kind attention to this matter.Thank you[redacted] /President of EPC

Dear Sir/Madam:Reference is made to complaint [redacted] made by Mr. [redacted].  Please be advised that on April 8, 2016, Mr. [redacted] telephoned our company for emergency service to trap a squirrel in his home in Chatham.  During this conversation, I advised Mr. [redacted] that if we do not...

catch the animal, that we will only charge him 50% of the total amount of the emergency service call and he agreed. We dispatched a technician to his home around 8:30 pm that evening.  The technician could not locate the squirrel, so he set-up a trap and advised Mr. [redacted] that if the animal gets trapped in the cage to call our office.  After a few days, we receive a call from Mr. [redacted] yelling at our office manager advising her that he has made numerous telephone calls and left messages that the squirrel was not caught in the trap, that it had died in the closet and that he wanted a full refund.  First of all, it is difficult to believe that he made all those attempts to call our office with no response.  Our office services the federal government on several government contracts and when they call, we have a 2-hour window in which to respond to their calls.  There were no missed calls from Mr. [redacted].  However, we did explain to Mr. [redacted] that we will reimburse him 50% of the total charge as was the agreement, once we picked up the cage. Mr. [redacted] called our office the following day or so and our legal counsel just happened to answer the call and he was very rude making accusations that he had spoken to her the day prior.  After explaining to Mr. [redacted] that he had the wrong person, Ms. [redacted] transferred the call to me and I advised him that I will issue him a full refund. We could have charged him for theft of services for his actions and unprofessionalism, but our company strives to keep our customers satisfied so we opted not to pursue that avenue.  We have been in business for over 37 years and have never encountered a person like Mr. [redacted] and hope not to.  We attempted to  make arrangements to pick up the cage but Picking up the cage was also a scheduling problem for Mr. [redacted].  EPC eventually picked up the cage on April 27, 2016 and a full refund was issued on May 3, 2016.  We have copies of the work orders, should you require copies of same, please advise and same will be ;forwarded to you.  Thank you for your kind attention to this matter.Thank you.[redacted]/President of EPC