TestoRip X

COMPANY HAD MISLEADING ADVERTISING. INDICATED THERE WAS A FREE ONE MONTH SUBSCRIPTION.
ORDERED THE TESTO AND ENCHANCEMENT ON JAN 19 2018 AS IT WAS ADVERTISED TO BE 1 MONTH SUPPLY FREE BUT HAD TO PAY SHIPPING AND HANDLING. RECEIVED THE ORDER AROUND JAN 24 2018. THERE WAS NO MENTION OR WRITING VISIBLE TO INDICATE THIS WAS A 14 DAY TRIAL PERIOD AND THIS COULD BE CANCELLED WITHIN THE 14 DAYS OR I WOULD BE BILLED FOR A FULL MONTHS SUPPLY. THE ADVERTISEMENT LED ME TO BELIEVE THAT IF I WAS SATISFIED WITH THE PRODUCT AND WANTED TO CONTINUE WITH THE PRODUCT I COULD REORDER AT THAT TIME.
I NOTICED MY BANK ACCOUNT WAS DEBITED $89.09 AND $88.10 ON FEB 8 2018. I THEN CALLED CUSTOMER SERVICE AND SPOKE WITH A REP AND SHE INFORMED ME THAT I WAS BEING BILLED FOR 30 DAY SUPPLY THAT WAS ADVERTISED AS BEING FREE. SHE STATED THIS WAS A 14 DAY TRIAL AND THAT THIS STATEMENT WAS LISTED ON LINE. WHEN I ORDERED THIS PRODUCT I THOROUGHLY READ THEIR ADVERTISEMENT BUT DID NOT SEE ANYTHING STATING THIS WAS A 14 DAY TRIAL AND I WOULD BE BILLED IF I DID NOT CALL AND CANCEL WITHIN THOSE 14 DAYS. I ASKED FOR A REFUND BUT THE REP SAID IT WAS PAST THE 14 DAYS AND NO REFUND COULD BE ISSUED. I TOLD HER TO IMMEDIATELY CANCEL THIS SUBSCRIPTION AND NOT TO BILL MY CARD ANYMORE. SHE THEN SAID IF I WAS TO KEEP THE SUBSCRIPTION SHE COULD GIVE ME 60% OFF FOR FUTURE ORDERS. I TOLD HER I DID NOT WANT TO DO BUSINESS WITH HER COMPANY BECAUSE THEY ARE DECEIVING. SHE THEN SAID SHE WOULD CANCEL THE SUBSCRIPTION BUT THERE WOULD BE A CANCELLATION FEE OF $4.95 AND SHE NEEDED THE 3 DIGIT SECURITY NUMBER FROM THE BACK OF MY CARD. I REFUSED TO GIVE IT TO HER AND SHE THEN SAID SHE WOULD SEE IF THE FEE COULD BE WAIVED. SHE PUT ME ON HOLD FOR ABOUT 2 SECONDS AND THEN SAID THE FEE COULD BE WAIVED. I ASKED FOR A REFUND AND I WOULD RETURN WHAT I HAD NOT USED BUT I WAS STILL DENIED. SHE CANCELLED THE SUBSCRIPTION AND GAVE ME A CONFIRMATION NUMBER (XXXXXXX).

This company charged my card twice without my authorization and will not refund my money. When I contacted customer service the person hung up on me.
I have 2 preauthorized charges on my account. One is for TURSTCI*G NUTRA for $89.09 on 1/27/18. The second is for 800-361-6043ACCULACREM for $88.10. They are apparently the same company I'm assuming a different product. When I called the customer service department on 1/28 at 9:00am. The first customer service lady cancels the order but would not refund my money and would not let me speak to a supervisor. When I call back the second customer service rep hung up on me after I told him that my card had been charges and I needed to speak to someone about refunding my money.