Tesco

The customer will receive the $gift card & we sincerely apologize for the misunderstandingOur GM retrained the Sales Managers regarding the specific qualifications & program requirements of this Toyota mailer; we do not want this mistake to occur againOur GM contacted *** [redacted] yesterday, & apologized for her frustrationWe appreciate her business & also offered her pi/ drop-off service for any future vehicle services.Thank you for your time, and consideration regarding this matter,Scott R [redacted] COO/VP

We apologize to the [redacted] his frustration, but feel we have gone above and beyond to assist him After over three weeks of ownership, and driving his preowned vehicle during winter weather, [redacted] came to the dealership complaining of a chip in the paint starting to rust.The size of the chip was compared to the size of a pen tip.As a gesture of goodwill on 1/29/18, we (Liberty Toyota) sent the vehicle to the body shop and had the spot repaired at no charge to [redacted] When [redacted] arrived to pick up his vehicle he noticed a piece of dirt in the paint and a fastener missing in the trunk areaWe then sent the vehicle back to wet sand the area and replace the fastener [redacted] picked up his vehicle on 2/15/and we have not had any contact from [redacted] sincePlease keep in mind we paid for a loaner vehicle and all repairs for [redacted] weeks after his purchase of a preowned vehicleBoth Sales Managers, Dave and or Rodney were in contact with [redacted] the entire process

We apologize for the inconvenienceAfter investigating your concerns, you are 100% correct! The day you serviced your vehicle was Ms [redacted] first day on the job, and she made an errorService Director [redacted] spoke to you today, 3/9/@11:am, and san appointment The [redacted] tires have been ordered and will be installed on your vehicleAgain, sorry for the inconvenience and misunderstandingWe appreciate your businessSincerely, *** [redacted] , General Manager