Terry Henricks Chrysler-Dodge-Jeep-Ram

For my very first car buying experience, I purchased a used trade in car from Terry Henricks in July of I paid in full that same day and drove off of the lot in that carThe license plates were taken off of my old car and put on my new carI was told I would receive a title in the mail after 7-days to register the vehicle and transfer the platesA month went by, and I did not receive the title nor hear from anyone at Terry HenricksWhen I called to inquire, the woman stated, "Oh yeah, we don't have itI forgot to call you." I drove around for that month with illegal license platesThey eventually sent me a temporary tag while I waited for the title (and a second one after I called to let them know the first one was expiring)During this time, I, as well as my dad who had purchased multiple trucks from this dealership, called to talk about the progress of this situationOften times, there would be no call back, and we ended up talking to 4-different people trying to get answers Three months later, we came to the decision that this needed to be taken care of, and I was presented with three optionsWait for the titleTrade in for a different car or A full refundIdeally, I wanted a trade in because I needed a vehicle that day to be able to drive aroundI told them I wanted an equal or greater than value for all of my hassleI was offered a car with more mileage and listed for less than what I had already paid, and that was the only offer they could make meAnnoyed at this, I asked for a full refund and am now without a carWe agreed on a time, and my dad and I went to the dealership to pick up the refundGranted we were just there for a check, but we were there a whole minutes with barely an apology and no remorse for the situation that I was put through for my first experience with a dealershipThe excuse I continued to hear was, "this has never happened before." However, I should not have been sold a car that they did not have a title for, more effort could've been made to satisfy the customer, and the lack of communication made an unfortunate situation an even worse experienceMy dad and I will no longer be bringing our business to this company