Initial Business Response / [redacted] (1000, 10, 2015/08/03) */ Reference, [redacted] ID# XXXXXX The issue with Ms [redacted] car resulted from a cross threaded lug nut which happened sometime before her car arrived at our facilityIn the customers complaint she stated she had new tires installed at [redacted] the week before her flat, so it is more than likely that the issue happened during the new tire installationBreaking or cutting the lug stud is the only means to removal or the tire wheel assembly will not come offOnce we removed the tire, it was repaired and replaced along with the new stud and nut, which she was only charged for (1) each and minimum labor as our invoice clearly showsUnfortunately, Ms [redacted] was somewhat aggravated during the explanation and billing process and left assuming we had taken advantage of herExplaining the situation was not going to change her opinion no matter what the facts wereAlthough it was unfortunate, Ms [redacted] real complaint should be with [redacted] since they were the last installer to work on her vehicle before arriving to our facility Thank You, B@I Tire
Initial Business Response /* (1000, 10, 2015/08/03) */
Reference, [redacted] ID# XXXXXX
The issue with Ms [redacted] car resulted from a cross threaded lug nut which happened sometime before her car arrived at our facility. In the customers complaint she stated she had new tires...
installed at [redacted] the week before her flat, so it is more than likely that the issue happened during the new tire installation. Breaking or cutting the lug stud is the only means to removal or the tire wheel assembly will not come off. Once we removed the tire, it was repaired and replaced along with the new stud and nut, which she was only charged for (1) each and minimum labor as our invoice clearly shows. Unfortunately, Ms. [redacted] was somewhat aggravated during the explanation and billing process and left assuming we had taken advantage of her. Explaining the situation was not going to change her opinion no matter what the facts were. Although it was unfortunate, Ms. [redacted] real complaint should be with [redacted] since they were the last installer to work on her vehicle before arriving to our facility.
Thank You, B@I Tire.
Initial Business Response / [redacted] (1000, 10, 2015/08/03) */ Reference, [redacted] ID# XXXXXX The issue with Ms [redacted] car resulted from a cross threaded lug nut which happened sometime before her car arrived at our facilityIn the customers complaint she stated she had new tires installed at [redacted] the week before her flat, so it is more than likely that the issue happened during the new tire installationBreaking or cutting the lug stud is the only means to removal or the tire wheel assembly will not come offOnce we removed the tire, it was repaired and replaced along with the new stud and nut, which she was only charged for (1) each and minimum labor as our invoice clearly showsUnfortunately, Ms [redacted] was somewhat aggravated during the explanation and billing process and left assuming we had taken advantage of herExplaining the situation was not going to change her opinion no matter what the facts wereAlthough it was unfortunate, Ms [redacted] real complaint should be with [redacted] since they were the last installer to work on her vehicle before arriving to our facility Thank You, B@I Tire
Initial Business Response /* (1000, 10, 2015/08/03) */
Reference, [redacted] ID# XXXXXX
The issue with Ms [redacted] car resulted from a cross threaded lug nut which happened sometime before her car arrived at our facility. In the customers complaint she stated she had new tires...
installed at [redacted] the week before her flat, so it is more than likely that the issue happened during the new tire installation. Breaking or cutting the lug stud is the only means to removal or the tire wheel assembly will not come off. Once we removed the tire, it was repaired and replaced along with the new stud and nut, which she was only charged for (1) each and minimum labor as our invoice clearly shows. Unfortunately, Ms. [redacted] was somewhat aggravated during the explanation and billing process and left assuming we had taken advantage of her. Explaining the situation was not going to change her opinion no matter what the facts were. Although it was unfortunate, Ms. [redacted] real complaint should be with [redacted] since they were the last installer to work on her vehicle before arriving to our facility.
Thank You, B@I Tire.